1、

Pass the wine card to the guest with both hands, and use it at the same time: "Good evening! This is our company's wine card. Would you please have a look at what wine to order tonight? "

2. Actively promote and introduce the company's drinks and snacks. Introduce the company's wines with high-priced and high-priced wines, and then promote them according to the requirements of guests. For example, when guests order foreign wine, they should introduce it quickly and accurately with XXX foreign wine. After the guests order the wine, they should ask whether it is mixed or pure, and whether they want to add a few cans of 7-up.

When the guests finish ordering drinks, they should repeat the drinks they ordered. And ask the guests if they need exquisite snacks and drinks. Then enter the name and quantity into the computer. Exit the hall politely: "please wait a moment and bring it to you right away."

Stand at the door and wait for the arrival of the goods. Every time I enter the room, I have to knock on the door three times (one light and two heavy) and politely say, "Excuse me, I'm sorry! Thank you for waiting. " And according to the standard semi-kneeling posture, guests must be invited to check the wine before opening, mixing and tasting.

When you put anything on the table, you should make an invitation gesture (five fingers pointing at the item together), be polite to others and enjoy your meal.

△ Midway service:

1. During the midway service, you should constantly clean the countertops and floors, order songs and add wine, help the guests put the wine, cigarettes and other items back in place, connect the cups of the guests who have left for a long time to the workbench, send them to the bathroom for cleaning, and prepare an appropriate amount of motorized cups in time to meet the needs of new guests.

Young master (waiter) must cooperate closely with Miss DJ when serving food to promote drinks and food for the company. Always pay attention to the guest's eating degree and room movements. Do four diligence (eye diligence, hand diligence, mouth diligence, leg diligence), accurately judge the requirements of guests, and answer questions and be responsive. See if there is rubbish on the DJ's right hand side every time he enters the room. You can serve, clean, collect and send the guests in time, and you can enjoy our polite and high-quality service while having fun.

3. Remind the guests at any time how much they have spent and how much they need.

When every new guest or manager enters the room, he should get up to give a welcome speech and pour wine. When every guest leaves, he has to get up and say goodbye.

5, the guest pays the bill: when the guest orders, he should ask the guest what else he wants first. In the case of insufficient consumption, remind guests to order enough consumption and introduce items that can be packed and taken away. Inform the supervisor at any time, and pay in cash before taking it. When the guest pays the bill, use the corner of his eye to check whether all items and facilities in the hall are damaged or missing. )

6. When guests get up and leave, they should be reminded to take their belongings with them, and respectfully send "Thank you for coming, please take care, and welcome to visit next time!"

7. After the guest leaves, clean the room in time, and then call the service desk to report the vacancy. If you don't understand, you can ask.