1. Training new employees
For the room supervisor, new employees must go through simple staff training on the day they arrive at the store. For example, be familiar with the hotel environment, internal organization, dress code, study etiquette code, introduce the position of this post and working hours.
2. Improve the use of polite language.
Train hotel knowledge, common polite expressions and service taboos "If hello, please, I'm sorry to have kept you waiting". Service taboo "I don't know, wait a minute, then clean, call yourself to ask" and so on. Learn to make the bed and clean up the garbage in the room.
3, understand the use of various facilities
The room supervisor should tell employees how to use all kinds of service equipment. Including handling the formalities of magnetic card, knowing the room status, answering the phone, knocking at the door, opening the door with magnetic card, and being familiar with the arrangement of items, facilities and equipment in the room and the use method.
4, comprehensive quality training of employees
Train waiters' qualities, such as psychological quality, professional quality and service attitude, so as not to affect their work because they are in a bad mood, and know the names, titles and habits of hotel guides and old customers, so as to better serve guests in the future. Introduce related cases in the past, such as the consequences of using guests' belongings.
5. Supervision and inspection after training
The employee training is over, but it's not over yet. The room supervisor should also supervise and inspect the training content of each employee, so as to better organize everyone to do practical operations together in their spare time and see if the details are in place.