A speech is a manuscript prepared in advance to express one's views or report on ideological work in meetings or important activities. In today's social life, there are more and more occasions where speeches are needed. In order to make it easier and more convenient for you to write your speech, the following are my collected speeches (5 selected ones) for reference only, hoping to help you.
Speech on Telecommunications Services 1 Dear judges and colleagues,
Hello everyone! I'm a salesperson in the sales department of xxxx. The topic of my speech today is "Shake our passion and reproduce the new look of telecommunications".
Passion is a form of life. Passion accompanied us through the heat, yesterday and tomorrow. Without passion, our life will not be wonderful; Without passion, our work will not be elegant. From the first day I started working, I made up my mind that since I chose this job, I would dedicate my ideals, beliefs, youth and talents to China Telecom without reservation.
At the end of 2008, the company ushered in a good opportunity for full-service operation, and the mobile phone business of Telecom Tianyi was also in full swing in our rural sales department. Opportunities and challenges coexist. At work, in order to open up new business, publicize and introduce the selling points of products as much as possible during the day. Some customers signed the business under my patient and meticulous introduction and left with satisfaction. And some users with unclear attitudes, I will use the phone for secondary marketing at night. Sometimes, when I introduce products to users with energy and passion, I get silent indifference. In the face of those users who complain about value-added services, I patiently explain and solve them in time, but I often get foul language and tears of grievances in my eyes, but I held back and didn't let them fall. Because I always remember our service tenet: customer first, service with heart. Through my hard work and responsible attitude towards users, I have overfulfilled various tasks, established a good customer relationship with users, and brought new business development opportunities while being well received by users.
In fact, in Shannan, there are many telecom people who are as passionate as I am:
Xxx, the director of our branch, in order to better develop the overall business, from screening target customers to marketing planning, team members are all hands-on.
Our machinists are all good! They worked tirelessly, sweating profusely, and tried their best to ensure the smooth signal of the line. At 1 that morning, the persimmon tree suddenly lost power, and the operator's master had to come to Jinniu to dispatch generators to generate electricity. Look, in their hearts, customers are always the first!
Xxx, the sister of Yuandian, often goes out to develop her business in the early hours of the night for several days in actual marketing. That day, she dragged her tired legs home and found her daughter Xiao Jingyi asleep with a piece of paper. She held out her hand and gently parted Xiao Jingyi's hand. It turned out to be a certificate of commendation. At this time, the grandmother sitting there spoke, and the kindergarten was on holiday. Xiao Jingyi was rated as a good boy and won a certificate, clamoring to refuse. Zhang sighed, kissed Xiao Jingyi gently, turned and went to the kitchen, ate a few mouthfuls of dinner in a hurry, and went to the business hall. Maybe she was overworked and fainted. However, the next day, she still insisted on going to work. In the business hall, she held one hand half up, dripping with water, and the other hand was tapping the keyboard, doing business information.
Speech on Telecommunications Services Dear leaders,
Hello everyone!
I officially went to work in the business post in June this year. The moment I put on this blue logo suit, I was deeply proud, but I also felt the great responsibility on my shoulders: because, although I am an ordinary shop assistant, I know that my every move, every word and deed represent the image of the company. Business is the window of the company's external service and the representative of the corporate image. From the moment I took up my post, I made up my mind: I must be a qualified and excellent salesperson.
Speaking of it, it is easy to be a shop assistant, but it is difficult to be an excellent shop assistant. Although I have the foundation of doing business, after all, the original workload is relatively simple, and the type of business I do is quite different from the heavy workload of the business post. I know that skilled business knowledge and skills are the basis for measuring whether a salesperson is qualified. In order to get familiar with the business as soon as possible, I humbly ask the old shop assistant and never miss any available rest time to study. Many things happen. In a short time, I became familiar with the business. Looking at the customers' satisfied eyes, I smiled with satisfaction.
Some people say that the work of a shop assistant is boring, but I say that the work of a shop assistant is sacred and I love it. It is the eternal pursuit of China Mobile to create an infinite communication world, provide a brand-new way of life, and let everyone enjoy happiness, and the service of business window is the bridge and link to contact customers. Kind greetings and sweet smiles have brought us closer to our customers. At work, based on the service concept of heartfelt enterprise communication, I warmly and sincerely receive every customer, so that customers can come with joy and return with satisfaction, so that they can truly enjoy our high-quality and efficient service.
With the rapid development of communication industry, the market competition is becoming more and more fierce. Some customers focus on immediate interests and frequently change their numbers and cards. I see it in my eyes and I am anxious in my heart. I want to know that each of our cards has a cost. If we lose a customer, we lose a sum of income and a trust. In order to retain users as much as possible, I patiently explain our brand advantages, network advantages and word-of-mouth advantages of xx, and actively promote new business. Some customers kept their original numbers and left with satisfaction under my patient and meticulous explanation. But some customers don't listen to your explanation at all, yelling at you and swearing. My wronged tears swirled in my eyes, but I held back to prevent them from falling. I think it's nothing to be wronged at all. As long as it doesn't harm the interests of our company, what's wrong with users venting? This kind of thing often happens in my repeated work every day, but I always keep in mind the service tenet of our company: to pursue customer's satisfactory service, and I have built a heart-to-heart bridge with my sincerity and sincerity.
Today, as China moves towards an information society, mobile phones have become more and more important communication tools for people. It can not only meet people's practical needs for language communication, but also meet people's needs for entertainment, leisure, business and study. This requires our sales staff not only to have a solid business foundation, but also to understand the needs of customers, feedback information to the company in time, and meet their higher-level needs according to their needs. To this end, I often read the information about xx, understand the new situation and grasp the new trends. When the business is not busy, I also communicate with customers, solicit their opinions and suggestions, and give feedback to the company in time.
I know, I have been in business for a short time. Although I work hard, I still have many shortcomings. If I succeed in this competition, I will work harder in the future, because I love this job and love my job, which is my lifelong pursuit without regrets; If I fail in the competition, I can only say that I am still far from an excellent salesperson. Even if I leave the company, I will still care about the development of xx, because this blue sky brings me unlimited dreams.
My speech is over. I hope the leader can give me a chance.
Thank you!
Speech on Telecom Services 3 Dear XX:
Work is the most important and indispensable part of life. In a person's life, life, dreams, family, study and so on. It can only be achieved by work. In my opinion, only by working hard can we enrich our lives and realize our dreams more quickly.
From the moment I walked out of the society and entered the big family of China Telecom, I deeply felt that only by doing a good job can I make progress. Work hard to succeed. The success of many excellent employees tells us a truth: hard work can be better, and hard work can be rewarding. I firmly believe that no matter what you do, you can only do it well if you pay attention to it.
Intention also brings thinking, and how to do it with intention has become our main topic today. Through summing up and thinking since I took part in the work, today I also talk about some of my humble opinions.
First, try to find out.
We firmly believe that progress strengthens the status quo and the future denies today. Faced with two situations of finishing the work, one is that the work is finished and it is over. Second, the work has been completed, but we can use "mind" in the process of work, and we can find some problems, some optimizations and some innovations in this work, which can actually be done better. Avoid the triviality or limitation of the next job, so as to surpass it and let enterprises and individuals do better and go further.
Second, strive to improve.
Progress is the ultimate vision of enterprises and individuals. No matter how powerful the enterprise is at present, it will be imitated one day and eventually surpassed. No matter how good you are at present, one day you will find that you will be eliminated if you fall behind. Therefore, whether it is an enterprise or an individual, it is more important to improve while developing. Every progress will always be rewarded, and every harvest is the capital of your progress. Therefore, only by working hard, summing up hard and thinking repeatedly can we do better and be at the forefront.
Third, efforts, thoughts and actions can be consistent.
Company commander Gao of the TV series "Soldiers Assault" once said that everyone should set a goal and then jump at it without hesitation in order to be successful. Xu Sanduo left a deep impression on our comrades-in-arms and the people in front of the TV, but he was also the best one. He does the most ordinary things every day, but he does everything very seriously, just like grasping the straw that saves lives, thinking and summing up seriously, and finally becoming a soldier king. His story also tells us the simplest truth: only by heart can thoughts and actions be consistent.
Every day we do the same thing over and over again, with the same goal: to do our work well. Every one of us knows very well that the biggest beneficiary of hard work is ourselves, so I firmly believe that hard work can enrich our lives and realize our dreams faster.
Thank you!
Speech on Telecommunication Services 4 Leaders, Judges and Colleagues:
Hello everyone!
As the last speaker, I feel very honored. First of all, on behalf of today's contestants, I would like to thank the judges and leaders for their hard work in the past day. Thank you for your hard work in selecting talents for our branch.
I'm from the data department. My name is X, and I'm 24 years old. I/KLOC-0 graduated from Hebei University of Posts and Telecommunications in 1997, majoring in integrated telecommunications, and have been doing maintenance work in the data branch since my internship. While doing my job well, I took part in the self-taught examination of post and telecommunications management major organized by the Provincial Institute of Posts and Telecommunications, passed all subjects at one time, and graduated in April of 20xx. In four years' work, through continuous study and practice, with the support and help of leaders and comrades, I gradually grew into one of the technical backbones of the data sub-bureau, and also took up the post of monitor of the maintenance group. In this competition, I applied for the major of technical management. I think this competition is not only an opportunity for me to take up a management position, but also a rare opportunity to learn and exercise. (This paragraph is the part of the competition that needs "self-introduction" and cannot exceed 1 minute)
The topic of my speech today is: how to do a good job in the management analysis of the telecom market.
With the deepening of reform and the introduction of competition mechanism in telecom market, the competition in telecom operation market is extremely fierce at present. China Telecom has changed from "outshining others" to * * * competing with many operators for the market. With the acceleration of China's entry into WTO, it will also face the situation of "dancing with wolves". In order to cope with the increasingly fierce market competition, telecom market management analysis is particularly important. I think to do a good job in telecom market management analysis, we should start from the following aspects:
First of all, we should attach importance to the role of market management analysis, change our thinking and update our concepts. Once upon a time, telecom enterprises were always "officials and businessmen" in the eyes of ordinary people, and our leaders and workers also had a sense of superiority and bureaucracy. In the era of planned economy system, we do not attach importance to the position of the market, let alone the idea of market analysis. In today's fierce market competition, we must take market management analysis as an important work and vigorously carry it out.
Speech on Telecommunications Services Dear leaders and colleagues:
Good Morning, everyone! In an ordinary job, it is the most basic requirement for every telecom company employee to establish the concept of "customer first and dedicated service", and it is also my solemn commitment to realize my beloved career with great enthusiasm throughout my life. I deeply understand that to do a job requires love, and love must be specialized. Only by specializing in the industry can we make first-class work performance. First-class service requires us to strengthen our service concept, enhance our service awareness, and at the same time, we should start from loving and being honest and trustworthy.
Franklin famously said, "Push your career, don't let it push you." I am confident to be a good shop assistant, because I have three hearts, that is, enthusiasm, responsibility and dedication.
The work of the business hall, dealing with business acceptance, business study and service etiquette training all day, is boring, and it is impossible to do it well without careful, diligent and selfless dedication.
I just started working in the business class for a period of time, and all the freshness was lost in the boring life of eating and sleeping at work, and my heart was full of irritability and depression. I also cried for the accusations and abuse of users at work, and went back to the house to face the cold wall in disappointment. For the first time in my life, I feel that every step of my life is so difficult. However, a strong sense of responsibility and mission does not allow me to do so. You can't back down on the road of life, and you can't lose to others and yourself at the beginning. I began to study hard to enrich my life and put myself into my daily work, starting from the basics.
One test paper after another, the score rose from 70 to 80 points to more than 90 points, which condensed how much sweat and hard work; How many quiet nights are broken by the banging of the keyboard when practicing typing; A notebook full of business knowledge records many extraordinary days. Cyclical operating procedures and high-intensity work constantly sharpen my will. It is this simple and fulfilling job that fills my heart with joy and satisfaction. It urges me to keep my feet on the ground, do what I do, love what I do and drill what I do. I always keep in mind the purpose of "being an honest man and doing things in a down-to-earth manner" and give my sincere smile to every customer.
I remember one day, because I had to work the night shift, I was going to eat. I just got up to leave the counter when an aunt in her fifties came up to me. She said to me with a heavy plastic bag, "Little girl, I want to trouble you to pay the phone bill of 100 yuan for me." Without saying anything, I immediately turned around and sat down. Aunt opened the plastic bag, and an oily smell suddenly filled the whole business hall. It turns out that this aunt sells fried dough sticks and brings a bag of change to pay the phone bill.
Looking at this pile of stained change and greasy coins and the embarrassed expression on my aunt's face, I smiled and said, "Aunt, don't worry, I will help you pay the phone bill. What's your number? " Later, I helped my aunt put coins in a pile of ten and smoothed the change. It took her half an hour to pay the phone bill. I helped my aunt sort out the rest of the change while no one was dealing with business at the dinner table.
When my aunt stood up and thanked her with satisfaction, I felt a strong protest in my stomach. Although it was my meal time at that time, there were almost no users at the front desk to handle business, but I could completely guide users to other tables and enjoy my dinner. However, I repaid my customers with my own practical actions, and I infiltrated my true feelings into their hearts, so I am happy. Sand makes towers, armpits make fur. Didn't the high-rise building of Xx Telecom be built by our front-line staff with little practical action?
"In a threesome, there must be a teacher", and every colleague who participated in the marketing service skill competition is my best teacher. They all have something I want to learn. I want to learn from them seriously, so that I can improve myself every day.
At this moment, in this situation, if someone wants to ask me, "What is the most beautiful?" I will tell him without hesitation: "Not the sunset, the sea and the roses, but our beloved telecom, my lovely business class brothers and sisters." If someone asks me, "What do I like best?" I will not hesitate to tell him: "I am not very fond of money, but ordinary and full of busyness, with a smiling face of customer satisfaction!" " "Let life fly here, I have no regrets! Let life fly here, I work silently! China Telecom, I would like to dedicate my beautiful youth to your tomorrow.