First, the cashier import and export post guides customers to enter the supermarket from the entrance of the supermarket. Prevent customers from taking unpaid items out of the supermarket. Supervise shopping carts (baskets) according to company regulations. Prevent customers from bringing drinks, food and other similar goods sold in the supermarket into the supermarket. For customers carrying big bags (bags) and company shopping bags, it is recommended to store them. When the burglar alarm is given, it shall be handled as follows: a. Alarm in the supermarket. When entering the supermarket, the alarm is usually caused by magnetism on the clothes or articles worn by customers. Damage prevention personnel should politely explain the situation to customers and ask them if they need to remove magnetism. If the customer disagrees and insists on entering the supermarket, the damage prevention officer should let him go and report to the assistant or supervisor. B, supermarket alarm. If the customer doesn't buy the goods, please ask him to go to the office and hand them over to the assistant or supervisor. If the goods have been purchased, the damage prevention staff should check through the security door of the shopping bag, call the police and hand over the goods to the cashier for handling; If there is no alarm, ask the customer to take the security door. If the customer calls the police when passing through the security door, please take the customer to the office and give it to the assistant or supervisor for handling; If you don't call the police, you should apologize to the customer and return the goods. For the goods for sale in the supermarket, customers should check the shopping list and computer receipt when they leave the supermarket. After verification, indicate the words "inspected" and the date on the computer receipt. When there is an emergency in the shopping mall, quickly go to the designated place to stand by. Second, the doorpost maintains the normal order of the supermarket entrance and discourages customers from carrying bags, pets and goods sold in shopping malls. Answer the customer's questions politely. Store employees are prohibited from entering or leaving the gate after work. Prevent suppliers from delivering goods from the gate to the mall. Three, the reception department inside and outside the post, responsible for directing the parking of vehicles in this area. Employees, customers and suppliers are prohibited from entering and leaving the receiving department (except the personnel of the receiving team and fresh suppliers). Actively cooperate with the receiving team to count the items entering the mall, and notify the receiving team in time when problems are found. The returned goods and the goods reported as damaged must be signed by the head of the department, and can only be released after inspection; Check the pieces of paper taken out from the cleaning department one by one, and then release them after confirming that there are no commodities. For large-sized goods purchased by customers, carefully check the computer receipt or delivery note when sending them at the receiving place; The return must be signed by the department head, and the loss prevention staff must check and register before releasing. 4. The plainclothes post discourages customers from taking photos (except with the consent of the company), smoking and eating food (except for promotion) in the shopping mall. Patrol the store, prevent thieves from stealing, and hand over the thieves to the supervisor in time. Supervise the work of employees and report problems to department leaders in time. Observe the environment carefully, and follow up the suspicious personnel in time to prevent the loss of goods in the mall. Five, warehouse posts, in and out of the warehouse personnel should be strictly registered, prohibit all irrelevant personnel in and out of the warehouse. For the goods entering and leaving the warehouse, the list number and quantity of the goods should be registered one by one so that the staff can sign the record book. Observe the environment around the warehouse at any time and report to the supervisor in time if you find anything suspicious. Six, monitoring post, before taking up the post, check and sort out the office supplies in the monitoring room, and then clean the monitoring picture. Turn on the video recorder, check the operation, install the video tape and change it regularly. Keep a correct sitting posture, pay close attention to the monitoring screen and observe the dynamics of the mall. When the abnormal situation is found in the shopping mall through the monitoring screen, the assistant or supervisor should be informed immediately with the intercom. Make a detailed handover record of the problems on duty. Seven, employees in and out of the post, check the items carried by employees after work. Employees on duty are forbidden to leave the mall without reason, and those who need to leave because of work should be registered. Carefully check the items taken out of the mall from the employee aisle. Stop employees from carrying bags (bags) and articles unrelated to work into the mall through the employee aisle. Prevent employees who don't wear work clothes or work cards from entering the mall through the employee passage. Employees are forbidden to bring shopping mall goods into the employee aisle. Employees are prohibited from punching in and out of work. Once found, their job numbers should be recorded immediately and reported to the human resources department. Customers, delivery personnel and other irrelevant personnel are prohibited from entering the employee passage. Responsible for visitor registration, telephone visitors, and maintain the working order in the office area. When on duty at night, check whether the doors, windows and lighting in the office area are closed. For those who are on duty in the office area at night due to work needs, the registration list should be verified, and unregistered personnel are not allowed to enter. Eight, night shift, assist night shift personnel to clear the market business. Responsible for the registration of personnel who need to work in the shopping mall after clearing the scene, and set up posts at the work site. After clearing the area, the assistant is responsible for turning on the infrared alarm system of the mall. During the duty, if an infrared alarm occurs, the assistant will lead the loss prevention staff to patrol the alarm area and deal with it according to different situations: a. If theft is found, report it to the superior and the public security organ immediately, and control and protect the scene. Secretary tribe B. If it is determined by inspection that it is a false alarm, it shall explain the reasons to the public security organ that called to ask. The personnel on duty must patrol the mall every half hour 1 time.