There are many kinds of customer service, such as telephone customer service and logistics customer service. The customer service requirements of different platforms are different. What I am doing now is customer service for a treasure, mainly dealing with some after-sales problems. For example, if you buy a dress online, there is something wrong with it, or you need to return it, go to customer service. That's what I do.

I don't need a high degree (I graduated from high school), and I can get on the job with simple training. What you need is probably typing faster and being patient. After all, the customer service industry will meet all kinds of people, especially on the Internet. If you are angry, you must hold back. Test your endurance at this time, and your attitude will be fine. Try to solve the buyer's problems and reduce bad reviews.

At first, I didn't expect to be in this industry at all. I quit my last job when I went home for the New Year. It's really boring to play at home for a month after the Chinese New Year. I saw my classmate just getting a job. She used to work here. Now I have to find someone to replace me and ask her some basic salary.

At first, I packed and delivered the goods in the warehouse, that is, I distributed them to buyers according to the style on the express list and then bagged them. Sometimes the goods replenished from the warehouse arrive to help classify. After a few months, my boss asked me if I wanted to do customer service. If she wants to do it, she can train me Since she trusted me, I thought it would be easier to do customer service, so she agreed.

The first day I learned to type, and the next day my old colleague took me and taught me how to deal with after-sales problems. Actually, I was really panicked at first. When people ask some questions, they always can't answer them. They always ask people who take me, but after a long time, they gradually accumulate experience to deal with more problems, but sometimes they always meet one or two people who are bothering me, which is very annoying. After all, not everyone is so qualified. I can't open it directly myself, so I can only hold back this fire silently, so what's wrong with being a customer service? I think this is it. Anger can only be tolerated by yourself.

If you can choose, it is better to do pre-sales customer service. You just need to recommend the right size to the buyer, or simply answer questions. If you have other difficult questions, you can throw them to after-sales customer service. Anyway, I often encounter this situation now.

This job does not require academic qualifications and experience. If you have experience, others will give priority. Working hours are relatively fixed and work is easy. I think it is quite suitable for girls with low academic qualifications. Colleagues see that most of the clients are girls with no culture like me.