Commitment letter of automobile after-sales service 1 1. The products provided by our factory are produced in strict accordance with the requirements announced by the National Development and Reform Commission; The products provided fully meet the national standards.
2. Provide free technical training such as installation and debugging. During the quality guarantee period, if the product fails due to technical or material defects, our company will be responsible for the maintenance free of charge and cannot be repaired or replaced.
3. After the products are sold, users can go to the service centers of Dongfeng, China Heavy Duty Truck, Qingling and Jiefang Company all over the country for the nearest warranty with the "Quality Warranty Card", with the engine100000 km and the vehicle 50000 km; The modified parts are guaranteed for one year (the modified wearing parts are guaranteed for half a year), and the maintenance is free within one year (including one year) (all service fees and accessories are exempted); For more than one year, only the accessories fee will be charged. If the product fails, respond immediately, within 24 hours of 1000 km, and within 48 hours of 1000 km.
Quality policy:
Create a quality service enterprise; Create products that users are satisfied with; Establish a well-known domestic brand.
Quality objectives:
Implement ISO900 1:20xx: 20xx standard, establish quality management system and keep continuous improvement; The pass rate of one-time vehicle inspection is ≥92%, and it will increase by more than 1% every year for three years; The factory qualified rate of the whole vehicle100%; Customer satisfaction ≥90%, with an annual increase of over 1% within three years.
Quality commitment:
The company is responsible for 100% products; Service makes customers 100% satisfied.
I. Trainers:
1. Our factory arranges senior engineers to organize collective training to study theory and practice.
2. Meet the technical requirements of manufacturers through theoretical study and practical operation;
First, master the basic theory of special vehicles. Performance and function;
Second, be able to operate skillfully according to the procedure;
Third, general technical failures can be eliminated.
Second, the maintenance of branches. Location. Technical strength. Contact information;
1. Branch: "Dongfeng No.2 car beauty Station";
2. Location: Province. Land. City. There are all counties;
3. Technical strength: reach the "engineer" level according to the unified requirements of SAIC.
Three, free maintenance plan and time limit
1, tracking service time: lifetime;
2. Free maintenance (except wearing parts and electrical parts) within 10000 km or within one year within the normal use range from the date of delivery to the customer, and only parts fees will be charged for more than one year;
3. Service arrival time: within 24 hours in the province; Other areas, send personnel within twenty-four hours;
4. During the flood control every year, engineers and technicians visit regularly or irregularly, troubleshoot in time, and actively prevent trouble-free.
Fourth, the supply price of parts after the free period.
1, mode: unified supply in local Dongfeng Technical Service Station of No.2 Automobile Company, and direct delivery by the factory according to user's requirements;
2, accessories only charge cost, no other fees.
5. If the chassis of the product fails, please repair it at the nearest service station according to the chassis manufacturer.
In order to do a good job in vehicle maintenance and ensure the timely maintenance and quality of vehicles, our factory wholeheartedly makes the following maintenance service commitments.
1, available 24 hours a day on holidays.
2. Service tenet: quality first, users first, reputation first.
3. Our service policy to customers: enthusiasm, convenience, thoughtfulness and timeliness.
4, open maintenance technical standards and maintenance costs to customers.
5, minor repairs vehicles don't travel across the day (except in special circumstances).
6. Our factory establishes maintenance files for each customer and provides follow-up visit service for vehicle maintenance quality.
7. The factory shall be responsible for the maintenance quality problems that occur during the warranty period after the vehicle leaves the factory.
8. Enjoy free brake adjustment and forward speed.
9. For drivers who come to repair cars, accommodation can be provided when necessary.
10, check the air conditioning system in summer, and check the heating system and water system in winter.
1 1. The maintained vehicle can be responsible for checking the direction system, braking system and lighting system every time.
12, 24-hour service hotline: xxxxxx
Implement a 24-hour complaint telephone number: xxxxxxx
Unit name:
Time:
After-sales service telephone number:
Commitment letter of automobile after-sales service 3 Dear users:
Thank you sincerely for using the "* *" brand special purpose vehicle produced by our company. In order to better provide quality after-sales service, our company solemnly promises to you as follows:
1. All special vehicles produced by our company will provide lifelong service. During the "three guarantees" period, the quality problems of the modified parts will be repaired free of charge. For the problems that appear after the "Three Guarantees" period, our company will organize maintenance at the first time and charge fees as appropriate.
Second, under the premise of using the special vehicle normally in accordance with the user's instruction manual, if the special modified parts can't work normally due to the company's manufacturing reasons during the "Three Guarantees" period, the after-sales service center will confirm and guarantee or compensate.
III. The "Three Guarantees" period: one year from the company's resignation date (the domestic hydraulic system cylinder pump valve is guaranteed for six months, and the imported hydraulic system cylinder pump valve is guaranteed for one year).
4. The light bulb, glass, rubber products, various electrical instruments, sensors and other wearing parts and consumable parts specially modified are not covered by the warranty; Abnormal use of the vehicle according to the requirements of the instruction manual, such as irregular replacement of damaged parts caused by lubricating oil, is not covered by the warranty.
Five, the user should carry out daily maintenance, maintenance and troubleshooting of the vehicle and its modified parts, so as to keep the vehicle in good condition and use its special functions normally.
Our company has a skilled and responsive after-sales service team and has opened a 24-hour service hotline. From the moment you receive the user information, reply within 4 hours, arrive at the scene within 24 hours in the province and 72 hours outside the province. After the maintenance personnel arrive at the site, minor faults are guaranteed to be solved within 4 hours, general faults are guaranteed to be solved within 10 hours, and major faults are provided with clear solutions within 24 hours, and solved thoroughly in time. Seven, according to the needs of users, the company can provide free training for operators and provide relevant technical information. In areas where vehicles are concentrated, 1-2 quality return visits are conducted every year.
Eight, after-sales service contact:
Service hotline:
24-hour hotline:
Chuan Zhen:
Automobile after-sales service commitment 4 1. The products provided by our factory are produced in strict accordance with the announcement requirements of the National Development and Reform Commission; The products provided fully meet the national standards.
2. Provide free technical training such as installation and debugging. During the quality guarantee period, if the product fails due to technical or material defects, our company will be responsible for the maintenance free of charge and cannot be repaired or replaced.
3. After the products are sold, users can go to the service centers of Dongfeng, China Heavy Duty Truck, Qingling and Jiefang Company all over the country for the nearest warranty with the "Quality Warranty Card", with the engine100000 km and the vehicle 50000 km; The modified parts are guaranteed for one year (the modified wearing parts are guaranteed for half a year), and the maintenance is free within one year (including one year) (all service fees and accessories are exempted); For more than one year, only the accessories fee will be charged. If the product fails, respond immediately, within 24 hours of 1000 km, and within 48 hours of 1000 km.
Quality policy:
Create a quality service enterprise; Create products that users are satisfied with; Establish a well-known domestic brand.
Quality objectives:
Implement ISO900 1:20xx: 20xx standard, establish quality management system and keep continuous improvement; The pass rate of one-time vehicle inspection is ≥92%, and it will increase by more than 1% every year for three years; The factory qualified rate of the whole vehicle100%; Customer satisfaction ≥90%, with an annual increase of over 1% within three years.
Quality commitment:
The company is responsible for 100% products; Service makes customers 100% satisfied.
I. Trainers:
1. Our factory arranges senior engineers to organize collective training to study theory and practice.
2. Meet the technical requirements of manufacturers through theoretical study and practical operation;
First, master the basic theory of special vehicles. Performance and function;
Second, be able to operate skillfully according to the procedure;
Third, general technical failures can be eliminated.
Second, the maintenance of branches. Location. Technical strength. Contact information;
1. Branch: "Dongfeng No.2 car beauty Station";
2. Location: Province. Land. City. There are all counties;
3. Technical strength: reach the "engineer" level according to the unified requirements of SAIC.
Three, free maintenance plan and time limit
1, tracking service time: lifetime;
2. Free maintenance (except wearing parts and electrical parts) within 10000 km or within one year within the normal use range from the date of delivery to the customer, and only parts fees will be charged for more than one year;
3. Service arrival time: within 24 hours in the province; Other areas, send personnel within twenty-four hours;
4. During the flood control every year, engineers and technicians visit regularly or irregularly, troubleshoot in time, and actively prevent trouble-free.
Fourth, the supply price of parts after the free period.
1, mode: unified supply in local Dongfeng Technical Service Station of No.2 Automobile Company, and direct delivery by the factory according to user's requirements;
2, accessories only charge cost, no other fees.
5. If the chassis of the product fails, please repair it at the nearest service station according to the chassis manufacturer.
The above terms will be implemented as an annex to the contract signed with your company.
Chapter V Letter of Commitment for Automobile After-sales Service In order to protect the legitimate rights and interests of automobile maintenance customers and provide customers with high-quality, convenient and fast services, China Automobile Maintenance Industry Association and local automobile maintenance industry associations jointly issued the following initiatives to national automobile maintenance enterprises:
First, the slogan of Quality Service Month:
Law-abiding, honesty-oriented, respecting customers, standardizing services and building brands.
Ensure quality, fair competition, civilized production, energy saving and emission reduction, and green maintenance.
Two, automobile maintenance enterprises to make the following commitments to customers:
1, hospitality. Firmly establish the concept of "quality first, customer first", standardize the service language, be polite and humble, strive to meet customer needs, and provide convenient and efficient services for customers.
2. Respect customers. Establish customer files and follow up and visit regularly; Take the initiative to solicit opinions and carry out reminder services; Respond to customer inquiries and eliminate customer doubts.
3. Integrity. Adhere to honesty and trustworthiness, sign and faithfully perform automobile maintenance contracts fairly, and do not increase or decrease business items without authorization to safeguard the legitimate rights and interests of customers.
4、
5. The charge is reasonable. In strict accordance with the relevant provisions of the state, the expenses shall be settled reasonably and invoices shall be issued according to law. It's true. Ensure that the channels for purchasing accessories are authentic and reliable, and ensure that certified and qualified accessories are used.
6. operate according to law. Abide by national laws, regulations and rules, and correct business behavior.
7. Ensure quality. Full implementation of national standards, industry standards and automobile maintenance quality assurance system, conscientiously do a good job in automobile maintenance inspection records, and issue automobile maintenance factory certificates according to regulations.
8. Civilized production. Do a good job in civilized production and safe production, prevent pollution, protect the environment, and constantly improve service facilities and service functions to make the factory clean, beautiful environment and reasonable layout.
9. Comply with motor vehicle maintenance service specifications. In the production and business activities, in accordance with the requirements of the "Motor Vehicle Maintenance Service Specification", the operating specifications, charging standards and supervision telephone numbers are made public.
10, subject to supervision. Consciously accept administrative supervision, public opinion supervision and social supervision; Seriously accept complaints and properly solve problems.
Signature of commitment unit:
March of 20×× year 19
Commitment letter of automobile after-sales service 6 1. The products provided by our factory are produced in strict accordance with the requirements announced by the National Development and Reform Commission; The products provided fully meet the national standards.
2. Provide free technical training such as installation and debugging. During the quality guarantee period, if the product fails due to technical or material defects, our company will be responsible for the maintenance free of charge and cannot be repaired or replaced.
3. After the products are sold, users can go to the service centers of Dongfeng, China Heavy Duty Truck, Qingling and Jiefang Company all over the country for the nearest warranty with the "Quality Warranty Card", with the engine100000 km and the vehicle 50000 km; The modified parts are guaranteed for one year (the modified wearing parts are guaranteed for half a year), and the maintenance is free within one year (including one year) (all service fees and accessories are exempted); For more than one year, only the accessories fee will be charged. If the product fails, respond immediately, within 24 hours of 1000 km, and within 48 hours of 1000 km.
Quality policy:
Create a quality service enterprise; Create products that users are satisfied with; Establish a well-known domestic brand.
Quality objectives:
Implement ISO900 1:20xx: 20xx standard, establish quality management system and keep continuous improvement; The pass rate of one-time vehicle inspection is ≥92%, and it will increase by more than 1% every year for three years; The factory qualified rate of the whole vehicle100%; Customer satisfaction ≥90%, with an annual increase of over 1% within three years.
Quality commitment:
The company is responsible for 100% products; Service makes customers 100% satisfied.
I. Trainers:
1. Our factory arranges senior engineers to organize collective training to study theory and practice.
2. Meet the technical requirements of manufacturers through theoretical study and practical operation;
First, master the basic theory of special vehicles. Performance and function;
Second, be able to operate skillfully according to the procedure;
Third, general technical failures can be eliminated.
Second, the maintenance of branches. Location. Technical strength. Contact information;
1. Branch: "Dongfeng No.2 car beauty Station";
2. Location: Province. Land. City. There are all counties;
3. Technical strength: reach the "engineer" level according to the unified requirements of SAIC.
Three, free maintenance plan and time limit
1, tracking service time: lifetime;
2. Free maintenance (except wearing parts and electrical parts) within 10000 km or within one year within the normal use range from the date of delivery to the customer, and only parts fees will be charged for more than one year;
3. Service arrival time: within 24 hours in the province; Other areas, send personnel within twenty-four hours;
4. During the flood control every year, engineers and technicians visit regularly or irregularly, troubleshoot in time, and actively prevent trouble-free.
Fourth, the supply price of parts after the free period.
1, mode: unified supply in local Dongfeng Technical Service Station of No.2 Automobile Company, and direct delivery by the factory according to user's requirements;
2, accessories only charge cost, no other fees.
5. If the chassis of the product fails, please repair it at the nearest service station according to the chassis manufacturer.