Product after-sales service commitment Article 1 xxx Electronic Technology Co., Ltd. adheres to the business purpose of "providing customers with the most satisfactory products and our services", and solemnly promises to continuously improve our service quality while ensuring the advanced nature, reliability and stability of equipment, so as to ensure that customers can get our best service from sales to after-sales delivery, commissioning and opening, equipment maintenance and management, technology, our service and user technical training.
1. Ensure that the equipment packaging meets the requirements of moisture-proof, rain-proof, rust-proof, corrosion-proof and shock-proof, and the identification is clear and correct, so that the goods can be delivered to the site safely and timely.
2, high quality, fast technology, our service
In order to better ensure the normal operation of the equipment, answer the questions raised by users in time and help users solve problems, the company maintains the center and local maintenance outlets, and is responsible for the opening, maintenance and technical consultation of various places. Full-time engineers are in charge of the maintenance center, providing customers with free technical consultation and our services at any time.
Ensure that after receiving the user's fault call, Jiangsu, Zhejiang, Shanghai and Anhui will arrive at the scene within 24 hours, and other areas will arrive at the scene within 48 hours to solve the problem within 24 hours.
The company's maintenance center has a 24-hour telephone service, and full-time engineers answer users' calls to ensure that users get timely technical support in the process of using equipment.
Hotline: 021-61xxxx39 24-hour telephone:159xxxxxxxx312.
3. Free debugging and opening for users.
Engineers are responsible for the installation, debugging, opening and testing of field equipment. After successful equipment debugging, the supplier shall provide the test results to the user in written form, and the supplier's technicians can only leave the site after obtaining the consent of the user.
4, regular inspection
Our company regards the inspection system as one of the daily maintenance work, that is, the company organizes an inspection of the operating equipment once every six months. The company mainly inspects engineering and technical personnel, with the participation of designers. And listen to the problems and suggestions reflected by user maintenance personnel, and constantly improve the software and hardware functions and quality of products.
5. Warranty period
Warranty period: the warranty period of the contract equipment is 18 months after successful installation and debugging. During the warranty period (except natural disasters and man-made damage), the expenses of spare parts and business trips shall be borne by the supplier.
6, lifelong maintenance, to ensure the interests of users
Under normal conditions (excluding natural disasters and man-made damage), the equipment of Shanghai Qingheng Electronic Technology Co., Ltd. is guaranteed for three years, and the electrical part is guaranteed free of charge 18 months. Outside the warranty period, the company will provide our services for life.
7. Establish user files to improve product quality.
In addition to providing users with technical consulting services, the company's maintenance center is also responsible for receiving and collecting users' complaints and consulting information, ensuring that users' problems and requirements can be handled in time, and tracking and verifying the handling situation. At the same time, user files are established to record the use of products, which provides a basis for the improvement of product quality in the future. We will continue to pursue perfection and provide customers with the most satisfactory products and services.
8. The company's spare parts warehouse can provide users with 15 years' usage, and provide spare parts at the most favorable price.
9. Requirements and suggestions
As a user of xxx Electronic Technology Co., Ltd., thank you for your trust in our company. If you have any suggestions and requirements for our products, please let us know in time. At the same time, you should carry out regular maintenance according to the operating instructions and maintenance manuals of various products of the company. If the equipment breaks down, you should inform all the maintenance personnel of our company in time, so as to find and deal with it in time, and make daily records of the equipment operation station. We believe that the equipment will be maintained through communication and cooperation between the two parties.
In order to create, improve corporate reputation and establish corporate image, we solemnly promise you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "preferential price, the most thoughtful service and the most reliable product quality":
I. Product Quality Commitment
1. There are quality records and test data for the manufacturing and testing of products.
2. For the performance test of the product, we sincerely invite users to personally check the whole process and performance of the product, and then package and deliver it after confirmation.
Second, the product price commitment
1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic or international high-quality products.
2. Under the same competitive conditions, our company will sincerely provide you with preferential prices without reducing the technical performance of the products or changing the parts of the products. Product quality commitment letter.
Third, the delivery date commitment:
1. Product delivery date: as far as possible according to user requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation to meet the needs of users.
2. When the products are delivered, our company provides the following documents to users: ① Technical maintenance manual ② General installation drawing ③ Description of purchased parts and list of vulnerable parts and spare parts provided by the manufacturer ④ A certain number of spare parts are included.
Fourth, after-sales service commitment
1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site and start maintenance within 24 hours after the supplier receives the notice.
4. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or provided by the supplier will be calculated at the cost price.
Product after-sales service commitment 3 unit name:
In fact, after-sales service commitments mainly include
First, there is a professional after-sales service department, professional installation and maintenance personnel, and a special after-sales service hotline to answer customer calls 24 hours a day;
Second, provide customers with furniture style and layout design for free, and make detailed demand planning for users for free;
3. Free door-to-door delivery, free door-to-door installation, free door-to-door maintenance and free clearance for you;
Four, one-year replacement, three-year maintenance, five-year maintenance, life-long service (five-year replacement for commodity quality problems)
Five, wooden style furniture once a year, leather furniture polished and waxed once every six months;
Six or three years of maintenance materials, free working hours;
Seven or five years of free maintenance;
Eight, free maintenance and maintenance activities in June each year;
9. Establish a complete customer file to provide you with new information and new trends of furniture development at any time;
Ten, after receiving the after-sales service call, the installation and maintenance personnel rushed to the scene for maintenance within 20 minutes;
Eleven, the implementation of the account manager system, there is a car to serve you.
In the spirit of "high quality, excellent service and development", 4 xx technology takes "high quality products, reasonable prices and considerate service" as its concept, and solemnly promises to you in the principle of responsibility and openness:
1. Products shall be accompanied by inspection certificates and corresponding instructions to ensure that users can correctly install and use our products.
Second, our company guarantees that the products that leave the factory are produced and inspected according to the relevant national standards, and unqualified products will never leave the factory. Ensure that the three guarantees of products are strictly fulfilled and honored, and strictly implement the state regulations on after-sales service of industrial products. If the buyer can confirm that the product is correctly installed and used according to the method suggested by the company within/0/8 months after delivery or/0/2 months after product installation (whichever comes first); Can prove that the product itself does have design, material or processing defects, and submit a written application to our company, and our company will recall the defective product, repair, replace or refund in full according to the order price.
3. If users raise quality objections to our products, the company promises to make handling opinions within 24 hours after receiving the user's objections. If the problem needs to be solved on site, make sure to send professional technical service personnel and ensure that the service personnel will not leave before the quality problem is solved. Our company will file the quality problems and treatment results of each product feedback from users.
4. In any case, our company will not bear the labor, materials, equipment, engineering or other related joint expenses arising from the maintenance and replacement of defective products. This after-sales service commitment of our company can replace other express or implied product quality guarantees, and can be regarded as the buyer's only compensation and the seller's only responsibility.
Our company's service tenet: efficient, responsible and confusing. Our company's service goal: to serve customers only.
Product after-sales service commitment Article 5 I. Warranty of the whole machine
The first package: desktop computer
(1) Founder desktop computer has a three-year national warranty. The second package: notebook computer.
(a) Founder laptop three-year warranty nationwide warranty.
(2) Acer Notebook Three-year Warranty National Warranty Package 6: Network Server
(1) Three-year warranty of Founder Network Server Package 11: Projector.
(1) Mitsubishi projector host light bulb for half a year; The main parts are guaranteed for two years.
Founder and Acer's full range of products, the main components are guaranteed for three years, and the projector is guaranteed for one year. Other bidding products shall be subject to the warranty commitment of the warranty card attached with it.
III: Warranty of wearing parts
1: One-year vulnerability warranty for computers and servers:
2. Consumables shall be subject to the warranty commitment of the warranty card of the purchased product.
Four: mode of transportation
All products provided by our company will be delivered to your door free of charge.
V: delivery time
Desktop computers, notebook computers and standard models will be delivered within one day, special models within twelve days, network servers within three days and projectors within two days. Six: Equipment installation and debugging
1: The provided equipment is installed and debugged by our technicians free of charge to ensure normal operation. 2. When installing the equipment, try to meet the needs of users, and design and install it from the aspects of beauty, practicality and durability.
3. After the equipment is installed, ensure the normal operation of the equipment.
Seven: Free replacement period of the whole machine
The free replacement period of the whole machine shall be implemented according to the regulations of the manufacturer.
Eight: Free on-site service period
Users who use our products enjoy three years of free on-site service.
Nine: Response time of product failure service during the warranty period
During the warranty period, product fault telephone support provides service response within 15 minutes and answers the phone 24 hours a day. On duty seven days a week.
Ten: On-site service hours
Every day from 8 am to 22 pm, it takes half an hour to get to the city and two hours to get outside the city. Service hotline 0732-2871777xxxxx-255xxxxx.
XI: Time limit for fault repair
1, when the system fails, the fault will be eliminated within half an hour on site.
2, hardware failure, one hour in the city, three hours outside the city.
XII: Time limit for providing spare equipment
The time limit for on-site settlement is half a day. If the fault still cannot be eliminated, we will provide a spare machine.
XIII: Technical Training and Technical Support
Xiangtan Excelle Information provides long-term technical support and services, and provides free on-site technical guidance, and trains technical management personnel for user units twice a year.
Fourteen; Customer return visit
Pay regular visits. No matter whether there is any fault in the equipment of the user's unit, our company stipulates that the technical department will pay a return visit to customers regularly, once in a week, and once in two weeks for technicians. (excluding normal service)
Commitment:
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Product after-sales service commitment Article 6 Name of after-sales service organization: xxxx Electronics Co., Ltd.
On-duty telephone: 13833xxxxxxx
Detailed location: China Communications Electronic City
Project leader: xxxxx
Warranty period: two years
Equipment warranty commitment
Free warranty period:
If the parts of the goods purchased by users are not artificially damaged within two years from the date of purchase, users can replace them unconditionally. The bidder shall provide one-year free warranty service for all equipment. Within one year, if the commodity parts purchased by users are not artificially damaged, new parts with performance indexes not lower than the original specifications will be replaced free of charge.
Free warranty period begins within one year from the date of acceptance.
During the free warranty period, the attendance time of maintenance personnel after receiving the maintenance notice: our company has set up a special after-sales maintenance service department. The after-sales service department provides 24-hour telephone service support, and the fault response time in the whole city is no more than 2 hours, and it will be solved within 24 hours. Arrive at the scene in the shortest time according to the fastest means of transportation in the province. Two hours to solve. If the user can't solve the problem within the specified time after reporting for repair, provide equipment not lower than the original grade as a substitute for the buyer.
Commitment during the free warranty period:
1. All equipment must be provided with one-year free warranty service by us.
2. Within one year, if the commodity parts purchased by users are not artificially damaged, new parts with performance indexes not lower than the original specifications will be replaced free of charge.
3. Provide equipment system upgrade free of charge.
4. The number of monthly inspections shall be no less than 1 time. Problems found during the patrol shall be handled in time according to the problem handling process, and the emergency contact person provided by Party A shall be contacted to ensure the timeliness of problem handling.
After the expiration of the free warranty period, we promise:
1. After the warranty period ends, continue to provide replacement parts to the tenderee at the cost price.
2. The service process, response time and maintenance time are consistent with the commitments made during the warranty period.
Contact information of after-sales service:
Shijiazhuang dehui electronics co., ltd
After-sales service:
Technical training commitment
After the equipment installation and debugging is completed, organize the equipment management and operators to give lectures (including the combination of ppt theory and actual operation mode); The total time for arranging training is not less than 2 hours.
Other service commitments
After winning the bid, the company will follow up the after-sales service and arrange technicians to follow up the after-sales maintenance service of users; The free warranty period is calculated from the date of equipment acceptance. In order to continuously improve service management and expand new service mode, the company welcomes the supervision and criticism of users, and we accept the supervision of the bidding team. We will take the initiative to pay a return visit to users, understand your opinions in time, and quickly improve the shortcomings of services. When the service makes users dissatisfied, you can contact our project leader directly.
Commitment to after-sales service of products 7 According to your invitation to bid for YXCZ 20xx-YD-G001the project subject to tender issued on June 20th, 20XX, our commitment to the product quality of this project is as follows:
1, the product belongs to the original factory:
We promise to provide the following quality assurance and bear corresponding legal responsibilities:
L, the products provided are brand-new, in line with national quality standards, the relevant domestic departments have complete procedures, and there is a manufacturer's quality guarantee (or certificate);
2. The products provided meet the commitments in the quotation documents and the technical requirements specified in the signed contract;
3. Ensure that all the contents of the "Service Commitment of Quoted Products" are met;
4. If we clinch a deal, we will ensure that the products submitted for inspection meet the requirements of bidding documents and national or industrial standards. If there is any discrepancy, we will give up the transaction and bear the corresponding responsibilities.
2. Warranty period, scope and warranty conditions
The warranty period of the main engine provided by our company is two years and that of the compressor is three years. During the warranty period, if quality problems are found, our company is responsible for maintenance and replacement, and all expenses arising therefrom shall be borne by our company; If there are problems caused by improper use, our company will be responsible for maintenance, and only charge for materials.
3. Handling of quality problems:
During the warranty period, our company guarantees regular inspection and maintenance at least 12 times a year (see the attached table for the contents of regular inspection), and makes records: except for force majeure and user responsibility, all expenses shall be borne by our company. During the warranty period, if the product quality does not meet the quality requirements after being appraised by an authoritative organization, it shall be liable for breach of contract as agreed in the contract. Our company will set up perfect repair and maintenance files to provide consulting services for users.
1. Our company provides instant response service and responds to the service instruction information of the supplier within 24 hours according to the requirements of the supplier.
In position.
2. Timely handle other unexpected failures not caused by the quality of the equipment itself.
3. During the warranty period, all equipment and engineering quality problems found during unpacking inspection, installation and debugging, equipment debugging and operation shall be repaired, replaced and returned until the products meet the quality requirements. Bear all the costs of repair, replacement and return and the direct economic losses of the buyer.
4. Responsible for free maintenance and replacement of any damage and failure caused by the quality problems of the equipment itself. After the repair, we will report to the user in duplicate, including the cause of the fault, the solution, the time required to complete the repair and the date of resuming normal operation.
5. After the warranty period expires, our engineers and user representatives will conduct another test on the unit, and any faults will be solved by us free of charge and recognized by users.
4. Contact information of after-sales service
Person in charge: xxx
Contact information:
5. Others
After-sales commitment
1. There are legal sales channels recognized by the manufacturers, and the products provided are guaranteed to be brand-new and original. The technical support and after-sales service provided by the manufacturers are standard in Chinese mainland.
2. Respond to the contract terms and payment direction.
3. Provide technical training and maintenance knowledge training for users.
4. Provide "warranty service" for the whole engineering system, and provide "quarterly" equipment maintenance during the warranty period (including pressure system test, outlet water temperature test, electric control system test, air circulation system test, water replenishment system test, etc.). ).
5. After the equipment is put into operation, a full set of engineering faults will be repaired free of charge during the warranty period, and free maintenance will be provided; Provide the required spare parts and consumables at the most favorable price, without service charge.
6. Maintenance response time: You must give a reply within 24 hours after receiving the failure notice. General questions.
Solve it within 48 hours, and solve it within one week if you encounter major problems or other problems that cannot be solved quickly for the time being.
7. Spare parts: The company has enough common spare parts to deal with all kinds of general faults in time. The company has an after-sales service center, and urgently needed spare parts can arrive at the scene within 24 hours.
8. Our company has established and improved a set of perfect after-sales service system and service process, and equipped with professional technicians to ensure the timely and comprehensive implementation of the whole after-sales service.
User training
(1) user training
Be responsible for training customers in related operations, including theoretical training and on-site training, and provide a set of after-sales service materials. After training, operators can be familiar with the structure, working principle, operating equipment, daily maintenance and contact the after-sales service center to solve common problems through modern communication tools.
(2), technical training content
① System overview, including principle, composition and function.
② Troubleshooting of Common Faults
(3) Inspection, adjustment and maintenance of all parts of system equipment.
(4) Equipment operating procedures and operating precautions
(3), system maintenance content
The work within the warranty period includes all routine inspections, adjustments and lubrication. During the warranty period, the system should be tested every three months and readjusted every six months. The specific work is as follows:
A. Regular inspection: (once every three months)
1) air circulation system inspection (filter screen, sewage discharge, dust removal, evaporator, motor, fan blades, etc. )
2) Detection of heating circulation system (system pressure, outlet water temperature, valve interface, etc.). )
3) Detection of electric control system (voltage, current, line port, power supply, etc. )
4) Temperature control system detection (outlet water temperature, defrosting system, etc. )
5) Detection of water circulation system (circulating pipeline, circulating pump, etc. )
B. Annual maintenance and cleaning: (once every six months)
1) for compressor pressure leakage detection.
2) Tighten the wire contacts on the circuit.
3) Clean the electrical cabinet
4) Test and readjust the unit operation.
5) Clean the fins of the outdoor air heat exchanger.
6) Clean the filter screen
7) Measure the working voltage and current.
8) Check the running status of the unit.
9) Air tightness test of refrigeration system
10) insulation performance and safety performance testing of electrical appliances.
1 1) Power supply terminal and compressor electrical terminal sealing test.
12) signal transmission detection
13) thermal insulation layer repair
14) detection of condensed water and drainage system
15) filter cleaning
16) Detection and adjustment of vibration and noise
17) When changing seasons, the system is fully debugged and a special inspection system is used.
18) resistance debugging of various sensing devices
Enterprise name (seal): _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Signature Representative: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Article 4: Commitment Letter for After-sales Service of Products
Zhejiang zhongfa technology co., ltd
Commitment letter of product after-sales service
In the spirit of "high quality, excellent service and development", with the concept of "high quality products, reasonable price and considerate service" and the principle of responsibility and openness, Zhongfa Technology solemnly promises to you:
1. Products shall be provided with inspection certificates and corresponding instruction manuals to ensure that users can correctly install and use our products.
Products.
Second, our company guarantees that the products that leave the factory are produced and inspected according to the relevant national standards, and unqualified products will never leave the factory.
Ensure that the three guarantees of products are strictly fulfilled and honored, and strictly implement the state regulations on after-sales service of industrial products. If the buyer can confirm that the product is correctly installed and used according to the method suggested by the company within/0/8 months after delivery or/0/2 months after product installation (whichever comes first); Can prove that the product itself does have design, material or processing defects, and submit a written application to our company, and our company will recall the defective product, repair, replace or refund in full according to the order price.
3. Users raise quality objections to our products, and the company promises to raise them within 24 hours after receiving their objections.
Handle opinions. If the problem needs to be solved on site, make sure to send professional technical service personnel and ensure that the service personnel will not leave before the quality problem is solved. Our company will file the quality problems and treatment results of each product feedback from users.
Four. In any case, the company will not bear the cost of labor, materials and equipment caused by repairing and replacing defective products.
Equipment, engineering or other related joint expenses. This after-sales service commitment of our company can replace other express or implied product quality guarantees, and can be regarded as the buyer's only compensation and the seller's only responsibility.
Our company's service tenet: efficient, responsible and confusing.
Our company's service goal: to serve customers only.
Sales@zf-v.com Zhongfa Technology Wenzhou Sales Center Tel: 0577-67339333 Contact: Pei-Chun Chen QQ: 9707509