Summary is a written material to review and analyze the study, work, life or its completion, including achievements, existing problems, experiences and lessons gained in a certain period. Through it, you can fully and systematically understand your previous study and work. Let's write a summary. So do you really know how to write a summary? The following is a summary of hotel pa's annual work that I have compiled for you, hoping to help you.
Hotel pa Annual Work Summary 1 Singing and laughing all the way, the wind and rain have sent away 20xx years and ushered in a promising 20xx year. Looking back on my three months in the hotel, novelty and joy coexist, moving and thanking coexist, three months, although the time is short, it is fruitful for me. Every day, every experience, every contact I have here. As much as I have studied at the school gate for more than ten years, I am grateful to Li for giving me this rare learning opportunity and meticulous guidance, to Manager Wang for his meticulous care, and to all members of the General Department for their cooperation in work and care in life. The specific work is summarized as follows:
I. Work aspects
These days, I learned about the hotel's policy, layout construction, division of departments, work distribution, personnel positioning and other natural conditions. The general department is an office function and an important department to contact leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the rigorous and advanced management of our hotel. Quality inspection is an indispensable and important guarantee department for any enterprise. As a service industry, quality inspection is the top priority. Both the sanitary condition of the guest rooms and the gfd of the catering staff affect the business development of our hotel. I only knew from the beginning that I now have a pair of eyes that see everything. This is my progress, but also a great harvest. Blackboard newspaper is the window of our hotel's internal publicity. By publishing newspapers, I not only improved my writing level, but also enhanced my language expression ability. During the evaluation process, due to the trust of General Manager Li and the help of Manager Wang, I compiled two evaluation materials. I deeply felt the lack of my language listing skills and logical thinking. First-line service is the most rewarding place. Although hard and nervous, I learned the knowledge of tidying up the room, turning over the bed and how to put it in order to be beautiful. Understand the preferences of experts in the process of welcoming and seeing off, and feedback information in time in order to provide better service. On February 8, 65438, when the evaluation work was coming to an end, it happened that the supply and demand meeting of college students from three northeastern provinces was held in Harbin, which was the most important thing for our graduates. I've been ready for a long time, but the floor attendant is really busy. I was very moved to see them forget to eat and sleep and work overtime. Although I am a student, I am also a hotel employee, so I didn't attend the job fair. I'm not saying how great I am. But I was moved by such a United, dedicated and pragmatic group. Dedication is selfless, so warmth and passion are fiery, so they shine. This is the wealth and growth capital of the enterprise!
Second, learning experience.
International hotels, as operating places under public institutions, have their unique advantages, and they have become the best in the same industry in terms of management system and development scale. The overall quality of employees has also been affected in the specific atmosphere of the university. Leaders can be far-sighted, consider the interests of employees while exploring external markets, and have the concept of knowing the overall situation and taking care of the overall situation. Although this is a new enterprise, it is also a dynamic and creative enterprise. Every day,
However, the development of things has two sides. As a new enterprise, under the impact of the wave of market competition, it will show its own weaknesses and contradictions. As long as we find a solution to the problem, we can go up a storey still higher. Competition is also the biggest driving force for enterprise development. The key is to master the skills of avoiding competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism to shape a brand enterprise with unique characteristics.
How much enthusiasm, how much complacency, how much youth and frivolity, how much laughter and laughter have all ended in yesterday's diary, but next year will start from today, and new goals and challenges will be improved. In the new year, we should continue to work hard, report hard, study hard and sum up hard. Finally, I wish our hotel galloping in the clear sky and all managers.
Hotel pa Annual Work Summary 2 In the past week, with the help of leaders and colleagues, I have an updated understanding of all positions. The main job of the assistant manager in the lobby is to ensure the smooth progress of the daily work of each position in the department, coordinate the relationship between the department and other departments, make the front office work of the hotel go smoothly, handle guest complaints, and receive the leaders of superior units and daily guests.
In daily management, try to follow rules, avoid work accidents and management loopholes, keep abreast of the on-the-job situation of employees in various positions in the front office, and ensure the smooth reception work in the front office. Strengthen the contact with the room service center to understand the situation after the guests check in, the cleanliness of the room and the various needs during their stay. Grasp the guest's checkout situation and feedback on the hotel's opinions, and report to the boss and relevant departments in time.
In this position, I feel challenged every day, because I will meet different guests and different needs; I have different feelings every day, and I will be delighted by the successful communication with guests, especially foreign guests, excited by the full house, and enriched by the busy work it brings; It will also be frustrated because of the limitations of equipment or conditions that cannot solve the requirements of guests; I will put a smile on my face, put my enthusiasm into action, and greet every guest with a good gfd and a friendly and warm smile.
The front desk is the facade of the hotel, and it is also the place where guests ask questions, reflect the situation, make suggestions and complain. Every employee should directly face the guests, and their work attitude and service quality can reflect the service level and management level of a hotel. As the assistant manager of the hotel lobby, I always adhere to the style of "guests first, service first" and "guests are completely satisfied", and properly handle complaints of all sizes, even if it is to solve various problems of guests.
As the assistant manager of the hotel lobby, I always remember my work motto: "All the places that guests can see must be neat and beautiful;" Things used by guests must be safe and efficient; All employees who receive guests must be friendly and polite. "I sum up my experience after receiving complaints from guests every day, find out the shortcomings and correct them. And I gradually matured after summing up and improving again and again.
Hotel pa Annual Work Summary 3 20xx years, with the support of the leaders and the close cooperation of all colleagues, we are dedicated, conscientious, pragmatic and firm-minded, and have successfully completed our own work and other tasks assigned by the leaders. Under the careful arrangement of the hotel's senior leaders, our xx hotel successfully passed the final evaluation of the five-star hotel of the National Tourism Administration and the annual review of the "leading" organization of world-class hotels. This year is an extraordinary year for our xx hotel, and it is also a milestone in the development of xx hotel.
In this year, although our PA department has made some achievements, we also found that the work plan is not perfect, such as the training effect of the employees of outsourcing companies is not ideal, the implementation of the work plan is not in place, and the turnover rate is high, which needs continuous improvement in the work. Although there are so many shortcomings, in order to meet the requirements of the hotel, our PA department will definitely work harder and be more strict with itself. In the next stage, we will implement the work in strict accordance with the weekly plan, monthly plan and quarterly plan, so that the daily work of our department can be carried out in an orderly manner. Summary of main work contents of PA department in 20xx;
(1) Complete the training for the management of outsourcing companies, with a total of 68 times a year, reaching 4 times a month, with no less than 3 participants each time, and each person has taught for 2 hours.
(two) to complete the transformation of peripheral greening and the maintenance and replacement of indoor green plants and atrium plants. Greening pruning, watering plants in hot weather, sowing grass seeds, etc.
(3) Follow up the monthly hotel reception arrangement, follow up the cleaning, crystal surface maintenance, carpet cleaning and other work to provide guests with a clean and comfortable environment.
(4) The insecticidal company will completely disinfect all public areas of the hotel on Monday and Wednesday.
(5) Complete carpet cleaning in the banquet hall, Chinese restaurant, lobby bar and guest room lobby.
(6) Complete the maintenance, jointing and repairing of marble crystal surfaces in guest room lobby, clubhouse lobby, Chinese restaurant and leisure area.
(seven) to complete the cleaning of high-level lights in the area and the scraping and washing of window glass every week. Sky Club is clean, and the guest toilets are clean every Sunday.
(8) Watch the pest control and water quality treatment in koi fish.
(9) Continuous learning and innovation in greenhouse work have improved the flower arrangement technology, reached the requirements and standards of five-star hotels, reduced the cost at the same time, and made high-standard floral art with low-cost expenses.
(X) In order to control the cost more effectively, our department analyzed the costs of 20xx and 20xx: the breakdown of greenhouse costs of 20xx and 20xx (unit/yuan).
(1 1) In order to reduce the loss of employees in the department, our department made statistics on employees who left the department in 20xx:
(XII) In order to effectively save departmental costs (mainly contract funds), our department has made the following analysis of departmental costs in 20xx and 20xx years: Details of monthly contract expenditures in 20xx years (unit/yuan).
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