To enhance the awareness of anti-theft, we must first avoid the misunderstanding that anti-theft is a matter for professional departments or related personnel and has nothing to do with ourselves. From managers to ordinary employees, it is everyone's responsibility to reduce losses, and prevention and treatment by groups can get twice the result with half the effort. Therefore, supermarkets should carry out the six-word policy of "training, informing and checking" throughout the whole anti-theft process. All employees (including factory information officers and promoters) should participate in the knowledge training of commodity security in the loss prevention department, focusing on understanding the harmfulness of goods being stolen, lost and damaged, being familiar with and mastering the thief's theft psychology and motivation, finding out the law of their activities, defining their respective key anti-theft parts, and comprehensively improving employees' awareness of prevention. The loss prevention department should regularly and timely inform all employees of the theft incidents in the supermarket, so that everyone can keep abreast of the trends of anti-theft management in the supermarket and reward those who have made outstanding contributions in time. Supermarket management should regularly and irregularly check cosmetics and easily lost goods with small volume and high value, and find security loopholes in time to prevent problems before they happen. They can also organize teams and groups to conduct surprise mutual inspection, which can often deter internal thieves. Loss prevention work emphasizes concealment. Generally speaking, large and medium-sized supermarkets have security departments or loss prevention departments, and their functions are divided into internal insurance and external insurance. External insurance is generally handled by professional police company personnel, while internal insurance is composed of plainclothes personnel. The problem of the store is that the security of some supermarkets is not strong, such as being too close to the suspect, looking too straight and having poor concealment. Therefore, security guards are required to pay attention to three points in the store: First, don't greet the staff at will (including the staff, don't greet the security guards) to avoid waking the suspects; The second is to post anti-theft buckles, magnetic cards, etc. Concealed; Third, we should skillfully use all kinds of electronic commodity anti-theft systems. In addition, professionals should actively cooperate closely with the local public security organs, increase the intensity of store loss prevention, and enrich high-quality personnel with excellent ideas, proficient business and strong dedication to the front line of loss prevention. The anti-theft device shows the advanced nature. At present, there are many anti-theft devices in supermarkets, so it is very important to choose the anti-theft device suitable for this supermarket. Most large supermarkets choose sensormatic electronic goods anti-theft system with excellent performance. Of course, before choosing equipment, supermarkets should repeatedly inspect, compare and demonstrate the performance of the equipment, and make a choice on the basis of weighing the advantages and disadvantages from the aspects of adaptability, effect, quality, price and after-sales service. As the saying goes, the monitoring of cheap electronic goods with poor performance will often encounter "missing report" and "false report", which will often bring a lot of unnecessary trouble to supermarkets and customers. Advanced equipment is the natural enemy of habitual thieves who commit crimes in supermarkets, which is also the pursuit of supermarket managers. The prevention system shows that the comprehensive loss prevention work is dynamic, and each case is very different. Therefore, on the basis of the conventional system, supermarkets should constantly improve in a timely and targeted manner according to the new situation and weak links, fully embody that "everyone is equal before the system, and the system is greater than the boss", so that everything can be followed by laws and the law enforcement must be strict, so that the anti-theft management can gradually reach standardization. The use of anti-theft means and the means of self-help behavior shall not violate the law and public morality. Although supermarket operators have the right to help themselves, it does not mean that they can abuse their rights. Reasonable self-help behavior must conform to the law and public morality. Under the current legal framework of our country, the reasonable self-help behavior of merchants is limited to temporarily detaining theft suspects, and there is no right to search, detain and fine. It should be reminded that the notices posted in the supermarket, such as "stealing one and punishing ten" and "our store reserves the right to search for thieves", are so pale that they have no legal effect. After the reasonable self-help behavior occurs, it must be handed over to the police, and the temporarily detained theft suspect must not be dealt with without authorization, because whether the person commits theft or not constitutes an infringement element. The supermarket must bear legal responsibility for its self-help behavior caused by its own mistakes. Although there are no effective laws and regulations to regulate the anti-theft of supermarkets at present, supermarkets should reasonably exercise self-help behavior within the scope of law and public morality. It can still effectively safeguard its own rights and interests and avoid the occurrence of infringement. The cashier loss prevention management regulation is 1. Cashiers are never allowed to bring cash. If they find out, they must explain the reason to the loss prevention department, otherwise they will be verbally instructed. You are not allowed to settle accounts with relatives and friends. If found, you will be regarded as dishonest and dismissed. 3. The cashier shopping after work must be signed by the person in charge of the class or above. If there is a problem, the signer is responsible, and both of them will give an error message. The cashier should know Bob/Lisa in detail. If any cashier fails to do it, he must go to the loss prevention department to explain the reasons, accept the treatment and give oral guidance. 5. The cashier should treat the orphan goods correctly and send them to the customer service desk in time. It is not allowed to hide or take it away without permission, otherwise it will be treated as dishonesty and dismissed. 6. Cashiers should have a high awareness of loss prevention. When customers do not shop through the cash register channel, they should be discouraged from shopping through the channel, and their reactions should be observed. In case of any situation, the loss prevention personnel of EAS post shall be informed in time. 7. Be careful when scanning, and try to avoid deleting goods and invalidating them many times, otherwise it will be investigated by the loss prevention department. 8. Cashiers should complete the "five steps of cashier" and shut down the system in time after work to avoid adverse consequences. 9. Cashiers are not allowed to keep accounts (that is, record the amount of money received, etc.). Customers are not allowed to write at any time except when they need to sign. If there is any violation, they must explain the reasons to the loss prevention department and give written guidance. 10. Tellers are not allowed to change small bills without permission. If this behavior is found, it will be dealt with as a violation of discipline and a single error message will be given. Some thieves specialize in stealing for a living and can be said to be habitual thieves. Most of their targets are large stores. As for thieves in small and medium-sized shops, because the motive of shoplifting is temporary, small shops must have some countermeasures to curb the thief's temporary motive of shoplifting. The main methods to prevent thieves are: ① expanding the passage. (2) eliminate the dead corner of the shop. ③ Strengthen bright lighting equipment. (4) The exhibits are arranged in an orderly manner. ⑤ Consider the distribution of shop assistants. ⑥ Equipped with mirrors and in-store cameras. Staff anti-theft training ① is the most important for customer friendliness. On the basis of courtesy, try to establish customer relationship. (2) Keep scanning channels at work. If you find a customer wandering somewhere, ask if you need help. Customers with open handbags on trolleys should pay attention. ④ Special attention should be paid to customers who put items around trolleys and put them in the middle for packaging. This technique is called "nesting". Most people who wear thick coats or jackets in warm weather are cunning. ⑥ Customers should take more precautions when carrying "abnormal" items. Take an umbrella on a sunny day, for example. ⑦ When there are disputes, fights, customers drinking and other chaotic situations in the store, we must calmly observe those who "fish in troubled waters". 8 Keep an eye on customers who hide things in handbags, pockets, packaging bags or clothes as much as possible, and remember the types of hidden things. Colleagues had better inform the security personnel to deal with it quickly. Pet-name ruby Generally speaking, if there is no authorization from the person in charge of the supermarket, try not to catch thieves alone. However, the theft must be reported to the superior or the security department. Attending to patrol in the store, often use different channels, especially cross-channel. Pick work 1. Patrol shops in casual clothes in daily work to stop internal/external thieves. Pickpockets are not allowed to take up their posts, enter or leave the reception group, hold precious commodities in their hands, or bring commodities into or out of the store. It is not allowed to hire temporary workers to fight. 2. Stop thieves from looking for thieves and bring them back to the security department for questioning (note: security guards have no right to force theft suspects to the security department). Be polite to the theft suspect and start with the following words: "Excuse me, would you please walk through the alarm door again?" "Is there a cashier who hasn't degaussed?" It is forbidden to ask theft suspects outside the supermarket. Avoid quarreling and onlookers near the cashier. 3. Ask the pickpocket to bring the theft suspect back to the security department, and the security department will arrange the office staff to make inquiries. The pickpocket and the inquiry shall not be the same person. The inquiry must be conducted in the security department, and two people are present at the same time to participate in the inquiry. Under any circumstances, it is forbidden to beat and scold theft suspects, and it is forbidden to forcibly search them. Don't detain the theft suspect for the night. Call the police immediately in case of the following situations: huge theft, drug abuse, criminal record, illness, mental disorder, foreign nationality, possession of weapons. 4. Compensation for Losses When the theft suspect voluntarily bears the loss of the shopping mall, the inquirer fills in the External Theft Record Form (see Annex 1) and receives compensation for the loss. The compensators sign the "External Theft Record Sheet", and the inquirers, pickpockets and pickpockets' responsible persons sign the "External Theft Record Sheet" after completion, and the pickpockets will temporarily store it in the pickpocket's responsible persons' place. The money for pickpocketing must be handed over to the finance department before 12: 00 the next day. The Finance Department shall sign the "External Theft Record Sheet" and keep the second copy. The security department will keep the first copy, and the pickpocketing money shall not be kept by the person in charge of pickpocketing money for many days. The goods must be returned to the store the next day, and the manager of the security department and the person in charge of the business department will sign the "statistical table of lost goods". The business department keeps one copy, and the security department keeps one copy. Detained articles shall be filled in the "Detained Articles Registration Form" and temporarily stored in the Security Department, and shall not be shared. At the end of the month, it will be submitted to the Finance Department, which will sign the Detained Articles Registration Form and keep one copy, and the Security Department will keep one copy. The store manager will finally sign the detained items to decide what to do with them. As a bonus, 25% of the money spent on pickpocketing will be filled in by the security manager and submitted to the personnel department of each store for review. After the manager signs and confirms, he will go to the finance department to receive the bonus at the end of the month, and the bonus will be paid according to this form. This form must be kept well, and the security department and the personnel department each keep one copy for review. The distribution ratio of 25% is that 20% is allocated to pickpockets and 5% is allocated to judges and security office personnel. The cost of safety promotion should be borne by the store manager.