(a) Both parties shall negotiate in advance. The parties concerned shall, within 30 days from the date when they know or should know that their rights have been infringed, submit a written application to the Committee. The administrative office of the Coordination Committee shall, after receiving the application from the parties concerned, know the situation in time before accepting the application, and organize both parties to resolve it through consultation, so as to avoid the escalation of contradictions. If the other party is unwilling to mediate, it shall notify the applicant in writing within three days. The CSRC shall make a decision on acceptance or rejection within four days. If it is not accepted, it shall explain the reasons to the applicant.
(2) Mediation steps: 1. Make a detailed investigation of the disputed matters to find out the truth; 2. The director of the Coordination Committee shall convene both parties to preside over the mediation meeting, and simple disputes may be mediated by one or two mediators; 3. We should listen to the statements of the parties on the facts and reasons of the dispute, put forward mediation opinions on the basis of finding out the facts and relevant laws and policies, and urge the parties to reach an agreement voluntarily; 4. An agreement is reached through mediation, and a mediation agreement is made, and both parties consciously perform it; If no agreement can be reached, explain the situation in the mediation opinion; The mediation process should be recorded.
Legal basis: Article 13 of the Law of People's Republic of China (PRC) on Adjustment and Arbitration of Labor Disputes states that mediation of labor disputes should fully listen to the facts and reasons stated by the parties, patiently guide them and help them reach an agreement.
Article 14 If an agreement is reached through mediation, a mediation agreement shall be made.
"People's Republic of China (PRC) Labor Law" Article 80 The employing unit may set up a labor dispute mediation committee. The labor dispute mediation committee consists of workers, employers and trade union representatives. The director of the labor dispute mediation committee shall be a trade union representative. If an agreement is reached through mediation in a labor dispute, the parties concerned shall perform it.