1, the personal summary report of the probation period at the front desk can first describe being honest and strict with yourself during the probation period as the front desk; 2. Then you can describe humbly asking for advice from your predecessors, learning from each other's strengths and improving your skills and quality; 3. Finally, it can be described that in the future work, we should constantly improve our image, work quality and efficiency.
Personal summary report of probation period at the front desk 1
In the past few months, under the guidance of the group, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study. While thanking me for the opportunity to continue working, I also sum up my probation period as a hotel receptionist:
First, strengthen business training and improve their own quality.
With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great and my negligence will bring economic losses to the hotel.
Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.
Second, "open source and reduce expenditure, control costs" starts with small things and starts with me.
"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel staff. When we want to show our guests around the room, we use these discarded welcome cards to install keys, so as to reduce the use of welcome cards and save money for the hotel.
The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.
Third, strengthen their own sales awareness and skills to improve the housing rate.
With the help of the training of department leaders, I learned some sales skills. How to quote the price for guests, what kind of guests quote the price for what room type, how to recommend a better room type for guests with reservations, and so on.
Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try my best to let them stay in order to strive for a higher occupancy rate.
Fourth, pay attention to the coordination between departments and get along well with colleagues.
Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments.
So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.
During this year, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings:
1. The service lacks flexibility and initiative, and is afraid of doing something wrong.
2. Encounter unexpected events, lack of good psychological quality, can not calmly deal with problems.
In the reception of a large conference team, you can't control the room well.
I believe that under the leadership of the hotel leaders, I will do things in a down-to-earth and serious manner. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.
Personal summary report of probation period at the front desk II
I have been in the company for three months, and the company stipulates that I will become a full member after three months. During these three months, I have been working hard to complete my work tasks and do my own administrative front desk work well. Disassembly is the summary of my work these days.
First, work hard and stick to your post.
Since I worked as an administrative receptionist, I have always adhered to the concept of hard work. I never relax, insist on completing every task of myself, and always bear in mind my responsibilities. I often work overtime because I haven't finished my tasks at work, because I know that if I don't lay a good foundation now, my future work will be extremely difficult and very hard. When you come to work, you must do your own task and do what you should do without any escape.
Work is not easy to cherish, and doing a good job is to cherish work. I insist on completing the task at work and will not relax until the end of work every day. At other times, as long as I am working, I will never slack off. Work can't be ignored. We must pay enough attention to this work and do it well. I know that every job needs our efforts and efforts. I love my job. I am willing to work hard and persist in doing well every day.
Second, learning will progress.
Every post has a lot of knowledge that we need to sum up and do well. No one can do his job well without studying and making progress. To do all this well, you need to work hard and learn at work. There will be many problems in the work that need to be solved urgently. In order not to affect my work, I will record the problems in my work, but I will solve them in my spare time after work and won't keep them. It is necessary to solve this problem at a faster speed. Combining problems with work can deepen the impression. Asking for advice and searching online are also indispensable learning methods that I often use.
Third, unite efforts.
It is impossible for one person to do a good job, and everyone needs to unite and cooperate. Without unity, there will be no cooperation, which will only complicate the work and make the original simple things impossible to complete. Unity can shorten our working hours and greatly speed up our work. At work, I just unite all my colleagues, establish friendship with them, keep in touch, seek results from them in time when necessary, and be responsible for which month I successfully passed the probation period.
Fourth, be polite.
As the administrative front desk, there are many people in contact, and politeness is a must. Good manners will make people happy, make people feel valued, and even bring them closer. Yes, what others feel is the goodwill and culture of the company, giving people the impression that the company is tall. Communication companies have a good reputation, and civilized and polite reception is more acceptable.
Politeness not only shows the image of the company, but also shows the personal quality.
I have always been a civilized reception and a polite answer since I worked. I have never made other customers angry. I will stand in the position of others and use my own means to win the recognition of customers.
The end of three months is a new beginning. I will continue to work hard in the future and I have been working hard.
Personal summary report of probation period at the front desk 3
On _ _ _ 20th, I joined the Youth League and started my first job after graduation. Working hours always pass quickly, and the probation period has passed three months in a blink of an eye. These three months, the dribs and drabs that have happened always make me feel that _ _ is a respected and understanding group and a warm and harmonious family.
Let's start with the interview. I accidentally broke into the production workshop on the second floor that day and saw everyone wearing hats and masks through the glass window, concentrating on their work. Up to the fourth floor, the front desk is very polite and enthusiastic. In corridors and offices, everyone will nod and smile when they meet, and everyone has a harmonious smile on his face. Especially _ total smile and soft tone, so amiable. Suddenly, I decided in my mind that this must be a good leader and this company must be a good company.
As soon as I started working, I caught up with a large-scale activity of the company-the opening ceremony of the _ _ base. We prepared meeting materials, arranged scenes and put on beautiful and festive dresses as etiquette. For the next day's meeting, everyone in our center volunteered to stay and work overtime. They were very busy, which just reflected the work style of _ _ people, and dedication and loyalty can be efficient. _ The supervisor said that such activities were not the busiest time, which made me feel the strong comprehensive strength of the company and the sense of accomplishment brought by the work for the first time. Get up on time every morning, go to the canteen to have breakfast, and then queue up on the playground to do collective morning exercises. Morning exercises can refresh your mind and start a day's work. After a busy day's work, I walked with my colleagues at night and listened to the sound of playing basketball on the court, as if I were on campus.
I'm very happy to work in _ _. Whenever I put in time and energy to finish the same work, it's like finishing decorating the "harmonious home for workers" and restoring a clean borrowing environment. It's full of sense of accomplishment and I feel particularly warm every time I enter the library.
Of course, there will be problems occasionally. For example, I don't like going to the utility room because the items in it are messy and extremely hot. They all call it a sauna room. Every time I have to look for something in it, it is a very helpless thing, because the goods are in a mess, it is not easy to find, and I am anxious if I can't find them. Until one day, I finally made up my mind to tidy it up, and now I have become a lot more enlightened. The most important thing is to organize yourself, and then know what materials are inside and where to put them. When I am happy, I feel a little guilty. Managing and being familiar with the company's activity materials is the most basic and essential job of corporate culture clerks. I shouldn't put it in order because it used to be a mess. How can I clearly know which items are there and where to put them? How can I take it out immediately when I need it urgently? Even if it is uncomfortable to stay inside, as long as you make up your mind and work hard, you can finish it soon. You must not be lazy in your future work, and you must not be afraid of luck. This is an extremely irresponsible performance of work, which reduces your work efficiency and quality.
Of course, in the last three months, I found many shortcomings in my work. Not good at summing up experience, learning from mistakes, looking for more convenient solutions to problems and pursuing efficiency. So I hope that in the days to come, I can gradually improve myself through my own efforts and everyone's help. Here, I also want to report my work in the past three months to the general manager:
I. Responsible for the declaration of relevant expenses.
The expenses incurred by the activities of a department or company need to be filled in as expenses Dan Chong offset or prepaid, and relevant details should be attached to the expense list and submitted to the Finance Department. The forms of expense reimbursement are cash, remittance and offset. These need to be noted in the remarks column. The attached details are divided into invoices, receipts and vouchers. Invoices and receipts cannot be placed behind the same expense sheet, and should be filled out separately. All submitted expense forms need to be registered in detail in the account book, and corresponding comments need to be made in the account book after expense reimbursement. You need to fill in the expense list carefully and register it.
The second is the filing of articles of relevant groups and the posting of departmental articles, the daily maintenance of publicity columns, and the timely updating of publicity contents.
Each issue of "Box" should be posted as soon as possible until the next issue of "Box" is replaced. General event announcements are torn up after the event, and they are usually torn up after three days of writing. Letters of commendation can be posted for a week.
Three. Issue and filing of each box
First, print the envelope from the box. Newspapers are one of the important ways to communicate with customers. Every time you send a newspaper to A Xiang, you need a series of preparations. The first is to print the sent envelope. Before each printing, I will communicate with all departments by telephone to determine whether it is necessary to update the data and adjust the mailing list; Then link to send the data and prepare the corresponding envelope. Next, this is one of the key points of the work-do a good job of packing boxes, and classify and count envelopes sent from different regions. Classify and register according to different delivery areas. Generally, the areas that need to be divided are Guangzhou, Panyu, Conghua, Huadu, other cities in the province and outside the province.
4. Make, print and distribute birthday, wedding, maternity leave and pension cards for employees. Need to confirm and sign for the list.
5. Be responsible for arranging all kinds of meetings of the enterprise, and notify relevant departments of meeting work to debug equipment and broadcast welcome speech, manage the daily use of the meeting room, and conduct daily inspection and setting. Except for the temporary meeting, all preparations should be made one day in advance.
Six, decorate the "harmonious home for workers" and do a good job in the management of related books.
Seven, management of corporate cultural activities, management of cultural room.
8. Collect and update the contents of the group display screen every month. My job is mainly to collect inspirational sentences suitable for the company culture.
9. Prepare and assist the publicity materials and activity materials of the Group.
X. transmission of related faxes.
Xi。 Reception and etiquette of important meetings and activities.
Twelve, do a good job of filing and updating the training files.
Thirteen, complete the temporary work arranged by the _ supervisor.
This is what I have done in the past three months.
_ _ is another school after my graduation, where I study, experience and grow. But I know that I can't treat the company as a school. Although you can learn a lot, you still have to pay and contribute to the company.
I hope you can give me more valuable opinions in the future, so that I can achieve a qualitative leap from the accumulation of quantity. Finally, thank you for your busy schedule to review my work summary.
Personal summary report of probation period at the front desk 4
In a flash, my probation period is coming to an end. Through these two months of study and work, I am familiar with the basic situation and related work of the company, understand the important work contents and responsibilities of the property management company, and have a specific understanding of the work of the property management company.
In the next two months, with the care and guidance of the company leaders and the enthusiastic help of my colleagues, I quickly became familiar with the company environment and adapted to the new job. Now I will briefly summarize my work during the probation period as follows:
1. Abide by the company's rules and regulations, earnestly study business knowledge, perform post responsibilities, and obey the arrangement of leaders. As a new employee of the company, I understand the company's brand-new business philosophy and management model, and clarify my post responsibilities.
2. Take the initiative to learn and adapt as soon as possible. Get familiar with the environment quickly, actively consult and learn from leaders and colleagues with an open mind, basically master the relevant work content, workflow and working methods, and successfully complete all the work arranged by leaders.
3. Do a good job at the front desk. Organize desktop files, wipe the glass desktop regularly, and keep the front desk clean and beautiful.
4. Do a good job in daily express delivery, deliver it quickly after signing for the express delivery and register it.
5. Do a good job of answering the phone. Refuse to promote harassing calls, transfer important calls to relevant departments in time, register those who are not answered, and report to relevant departments or personnel in time.
6. Strictly check in and out personnel. Non-company personnel, except those led by company personnel, should first ask about their purpose and respond politely, and then call the relevant internal personnel to allow entry before being released.
7. Assist other departments to complete all temporarily entrusted tasks.
In addition to the tasks that the front desk should complete, I should also do the following:
First, for the handling of merchants' inquiries and complaints, we should be warm and thoughtful, polite and standardized, accept them patiently and carefully, and make corresponding records. If you encounter problems that you can't handle, you should first patiently comfort your customers, explain to them, stabilize their emotions, report to their superiors in time, and solve the problems.
Second, for the daily maintenance work of merchants, the name and telephone number of the maintainer should be registered after receiving the maintenance call, so that the maintenance department can follow up, fill in the warranty form quickly and hand it over to the relevant department, and file the maintenance form number after being confirmed by the industrial and commercial households.
Third, assist other employees in the customer department to complete other tasks entrusted by the leaders.
After the probation period is over, it will be a brand new beginning. As a member, I will do my best to do my job well and assist other departments to complete the entrusted tasks, study hard related knowledge, improve my working ability and fundamentally improve my shortcomings. Finally, thank the leader for giving me this opportunity. I will work hard in the future and constantly improve my ability and quality in all aspects in order to be a competent person and contribute to the development of the company!
It's been more than two months in a blink of an eye, and all the bits and pieces of working here are vivid. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!
In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life!
I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. The new wealth gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.
During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me who is careless, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our employees to do!
Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work! After coming for two weeks, the supervisor asked us to start urging the property fee. I happened to know the owner of Building 2, and he kept asking me about the real estate license.
At work, I always remember that every move I make now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!
The above is what I learned during this probation period. I can't just go out to work and study, but also need to create value for the company. In order to further improve my quality and professional level, I need to strengthen the following points:
1. When answering the owner's phone, listen carefully to the reason for the caller's call. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the host in a calm voice, "Thank you, goodbye!" "
2. Call the owner. When answering the phone, take the initiative to greet the other party, "Hello, this is the property", use honorifics, confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.
3. When the owner goes to the service center for help or complaint, when he enters the door, he stands up, greets the owner with a smile and says, "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely without omission, and deal with them in time to ensure the return visit rate of 100%. When the master left, he stood up and said, take your time and come again! "
4, do a good job in the registration of keys in and out of borrowing, do a good job in the establishment, update and management of information in the region, so that the registration is perfect, accurate and without omission.
5. Be proficient in the procedures of occupation and decoration, and do a good job of registration.
I hope that I can be more careful as a regular employee in the future, so that I can continue to learn and progress in my work and grow up with the property!
Summary report of personal probation period at the front desk 5
The three-month probation period has ended. In the position of administrative front desk in the comprehensive management department, I not only learned some work knowledge, but also learned how to be a man and how to do things. As I just graduated from college, my work experience is undoubtedly lacking. I am very grateful to the company for providing me with the opportunity to learn and grow. In the past three months, I have completed many work events in the position of administrative front desk, but the main work events are as follows:
First, the front desk administrative affairs work
1, transfer switchboard calls, send and receive faxes, letters and newspapers;
2. Receive visitors and notify relevant departments;
3, office supplies recipients registration, printers, fax machines, photocopiers and other office equipment inspection;
4. Print and copy documents, and manage various forms and documents;
5. Supervise the attendance and registration of employees;
6. Update the company address book regularly;
7. Order daily drinking water and flower care;
8. Fill the small conference room with food in time;
9. Keep the front desk work area and company hall clean and orderly;
10, complete the affairs assigned by the superior and cooperate or assist others to complete other affairs.
Second, daily reimbursement and month-end closing.
1, and make daily piecemeal reimbursement at ordinary times. Electronic format, monthly classified backup, so as to check the account amount at any time.
2. Register the monthly expenses accurately and in detail, update and check the consumption amount with suppliers in time, ensure that the accounts at the end of the month are clear and timely and accurately reported to the financial department, reimburse and properly keep all the documents of the monthly expenses, and keep the invoices that need to be reimbursed in the form of retained copies for future inquiry or goods warranty.
3. Booking air tickets and hotel work Book air tickets for employees on business trips through online search and comparison of air tickets with favorable prices. Reimbursement of airline tickets after employees come back from business trips. Hotel reservations are mainly for Mr. Wang and other important guests of foreign companies.
Three, fruit time and attendance work
1, a fruit time is held every two weeks. I am mainly responsible for purchasing, cleaning and cleaning after the fruit time.
2. Register attendance every day and summarize the attendance results once a week. Before the end of the month, it is necessary to summarize all attendance records and sort out the final attendance report, which will be signed by the finance department and the deputy general manager for confirmation.
Four. Engaged in personnel management.
1. Make an appointment for an interview, cooperate with personnel-related personnel, make a phone call to make an appointment for the interviewer, and receive the interviewer after the appointment. For example, let the interviewer do an interview in English or Chinese, and give the interviewer an interview and some follow-up work.
2. Handling of entry and exit procedures: all employees must go through relevant procedures whether entering or leaving; Such as: issuing/collecting access cards, stop signs, work cabinet keys and stationery.
In the future, I will work harder to improve the service quality, have a good service attitude towards the company employees and foreign guests, and try my best to satisfy them. Doing things quickly and efficiently and trying not to make mistakes are all my goals. In addition, I will strengthen etiquette knowledge and Mandarin learning to improve my comprehensive quality. Although I have some small defects, I believe that with my own efforts, I can create a good facade image for the front desk of our company.
Personal summary report of probation period at the front desk 6
Unconsciously, I have been in the company for 1 month, during which I gradually integrated into the team in Wang He; Near the end of the year, the human resources market can be said to be full of challenges, but through the concerted efforts of our department Qixin's Qi Xin, we can finally ensure that our company's human resources can basically meet the needs of production tasks; The work of this 1 month is summarized as follows:
I. Administrative aspects
1, canteen outsourcing and food improvement strongly reflected by staff and cadres; Through hard work, employees' reaction to canteen work has been greatly improved; It plays a great role in retaining people in the company.
2. Access control security management; By strengthening the supervision and inspection of security work, the phenomenon that some employees violate the access control registration management has been greatly improved; Lay a foundation for the company's safety management.
3. Cooperate with the quality supervision department to configure safety production facilities, stretchers, safety helmets, fire sand, etc. And supplement the materials for safe production; It lays a good foundation for our company to successfully pass the supervision and inspection of the security department.
4. The dormitory inspection and investigation mechanism being formulated will ensure the safety and effective management of our company's dormitory.
Second, personnel.
1. Recruitment: After one month's recruitment, the situation that the company's staff gap was close to 20% when it first came to the company was obviously improved, which basically met the needs of the company's production tasks; The phenomenon of individual employees resigning and leaving was effectively communicated, which greatly reduced the turnover rate.
2. Training: Through the cooperation with the production department and the quality control department, the training mechanism for new employees has become more and more concise and meticulous, which has significantly improved the quality of our employees and the proportion of left-behind employees. The new employee training process currently being developed will consolidate and strengthen these achievements; Make our company's staff training work move forward.
3. System construction: the management team of our company is very young, the management style of our company emphasizes seriousness and innovation, and many management practices are full of good original intentions and practical effects; In addition, learn from the advanced management experience of the same industry, and gradually institutionalize some non-institutionalized management contents of our company to reduce management loopholes and human factors; For example, annual leave, suggestions and feedback, dormitory inspection and inspection, training and reserve cadres, etc. I hope to achieve good management results by integrating the excellent management experience of our company's management team.
4. Employee relations: Through the exit interview, we can sort out some hidden problems in management and reveal some hidden harm to employees; In order to better improve our working methods and concepts; Strengthen the core competitiveness of our company.
Third, suggestions
1. The responsibilities of each post are clear, but communication should be strengthened. Clear responsibility is to distinguish responsibility, but we must strengthen communication to do a good job. After all, many jobs involve several posts and even departments.
2. Team learning has never been put on the table. It is suggested that the moderator organize a management case to share with you at the last part of the weekly regular meeting for discussion, so as to take a step forward in establishing a learning organization for our company.
The above is my summary and suggestions on the internship. I hope that with the guidance of my leaders and the support of my colleagues, I can do my work better. Make more contributions to the development of Wang He Company!
Personal summary report of probation period at the front desk 7
Time is always fleeting. I have gained a lot since I started working in the company in August 1 for more than three months. Since taking office, I have full confidence in the working environment and new work at the front desk, and earnestly perform my duties. The study and work in the past three months are summarized as follows:
First, study in practice and try to adapt to work. As a new clerk, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It is said that the front desk is the window of the company's external image, and every word and deed represents the company. Guests visiting the company should greet politely, answer and transfer calls kindly, handle the daily affairs of the office building seriously, treat colleagues humbly and sincerely, and so on.
Second, the main work:
1, complete the matters assigned by the department:
As follows: Make restaurant consumption report twice a month (once every two months) and check with restaurant leaders; Make statistics on paper consumption and telephone records at the beginning of each month and submit them to the enterprise management supervisor for reporting, so as to save the company's resources as much as possible; Make monthly reimbursement forms for SF Express and Shentong Express freight and miscellaneous expenses and submit them to the Finance Department for reimbursement; And register the requisition list of office building mineral water (barrels, vials) and office equipment materials (paper, ribbons, ink cartridges).
2, complete the daily work within the normal jurisdiction:
As follows: replace the ribbon of fax machine, spare copier and printing paper; Deal with tape and paper jam problems of fax machines, photocopiers and printers; Register paper consumption and outgoing phone records every day; Replacing drinking mineral water; And the portal management of the first floor corridor and sample reception room.
3, message processing and work records:
As follows: filter incoming calls and transfer the received information to the required departments in time; Pay attention to the fax content and convey it to the superior in time; And record the contact information of suppliers and common contacts, so that you can see the information you need at a glance.
4. Notice and reception of visiting guests;
The following: put toilet paper, toilet paper, facial tissue and mineral water in the reception room in advance for later use. When you see the guests standing up and smiling, guide them to the required place to wait for contact and hand over mineral water in time.