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What is the loss reporting process of China Bank's mobile banking?
China Bank reported the loss of mobile banking (i.e. suspended use):

If you won't use BOC mobile banking for a long time, applying for suspending the use of BOC mobile banking can protect the security of your e-banking service of Bank of China to the maximum extent.

Method 1: Please bring any China bank passbook or bank card associated with China Bank E-banking and valid ID for opening China bank card/passbook to any business outlets of China Bank in China to apply for suspending the use of China Bank mobile banking.

Option 2: You can also call the customer service hotline of China Bank 95566 to report the loss of China Bank's mobile banking, that is, suspend the mobile banking service of China Bank.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.