The human resource management concept of Shangri-La Hotel regards "employees are the most important assets of the hotel" and admits that providing services that satisfy customers comes from "happy employees".

We know that employees are the most important assets of the hotel and our internal guests, because only happy employees can have satisfied guests.

Hotel industry is an industry about people, and we should take full care of our guests, employees and business partners. People-oriented, customer first, fair, just and transparent management is my principle. In shangri-la, everyone is a leader. Even if you don't lead others, you are leading yourself.