Working experience of tour guides 1

The biggest problem I face is that my knowledge is not wide enough. If I take a long-term group (more than 5 days), I will feel that Jiang Lang is exhausted. It is understood that this is also a problem that most tour guides often encounter. The knowledge of tour guides is like a cultural supermarket. You need to know astronomy and geography, but you need to know very little. If a person has the knowledge and ability of a bucket of water and then does something with a glass of water, I believe he will do it well. To achieve this effect, I must keep working hard, read extensively, study, study and study again. In this way, the water in my knowledge bucket will be more and more full.

I also summed up some experiences in the process of traveling:

1. Learn some local information about the guests (such as famous tourist attractions, people, specialties, etc. ) to join the group. So I can speak the same language as my guests and make them feel close to me.

2. Communicate with the escort in advance and send a few friendly messages to pave the way for future cooperation.

Tourists should be enthusiastic when they arrive at the station. Because tourists will feel safe at first after seeing the tour guide, and then they will be curious and guessing. So strike while the iron is hot and leave a good impression on the guests. For tour guides, the first impression is very important, because a good beginning is half the battle.

4. After staying in the hotel, the guests take a walk in each room or call to ask if there are any questions. If there is, it can be solved in time. If the guests come to find it, then the small problem becomes a big problem.

The first meal of the team must be used well, and I will introduce the contents of the team meal to the guests before the meal. Greet once or twice when eating, and adjust in time if there is any problem.

The company's gifts give full play to his role and are used properly, which is good for him and the company.

7. I will calculate the time simply, appropriately and in a planned way according to the level and interest of the guests. For example, what road to take, how long to walk, and what to say; What kind of guests are suitable for entertainment and so on.

8. Opening remarks are very important. I won't be in a hurry to introduce myself when I get on the bus, because new guests will be curious about strange places, so I will wait for a few minutes and show them the scenery outside the window. When they figure it out, someone will definitely say, "guide, what's your last name?" Tell us about it! "At this time, the attention of the whole car will be focused on me, so they will be impressed by what they introduced. You can also play a joke on the person who just spoke on the plane to liven up the atmosphere. The man who spoke just now must be very pushy, so he can be used in many places on the trip. But it must be just right, or it will be a time bomb.

9. There is a little trick to close the distance with the guest, that is, remember the name or address of the guest quickly and accurately, and call him when you inadvertently, and he will think that I have been paying attention to him. There will be a sense of superiority, and he will cooperate with me in all aspects! At least he won't be the first person to oppose me.

10: I think the summary of hair groups cannot be ignored. At the end of the trip, I will definitely summarize the whole trip, and mention all the scenic spots inside to help the guests remember, so as not to forget them when they go back, but it will bring unnecessary trouble to say that some scenic spots have not been there. In addition, introduce places they have never been to, and hope that they or their relatives and friends will come again in the future. Ask for their opinions and suggestions with an open mind and try to let them express their dissatisfaction. Even if there is a little problem, they will not mention it when they go back. Finally, with gratitude. Thanks to their support and cooperation, the trip ended successfully, showing the desire to say goodbye and look forward to reunion.

My feeling:

I think a qualified tour guide should have rich cultural knowledge, strong organizational adaptability and a high sense of responsibility. Because tour guides are trusted by tour groups of travel agencies, the quality of tour guides is directly related to the interests and credibility of travel agencies. No matter how big or small the tour group is, it should be as serious and cautious as the first tour group. You can't escape when you encounter problems, you must solve them on the spot and you can't bring them back to the tour group.

Tour guide work is an industry dealing with people. If you want to get along well with people, you must understand the personalities of all kinds of people and how to treat them. But I think the most important thing is to learn to be a man first. Treat guests like relatives, not only caring but also considerate. It's no use just caring and not considering. Many people will say, "Like family? I can't do it! "

But I firmly believe that pay and return are in direct proportion. As long as you really pay, you will gain fame and fortune.

? Tour guide experience II

From preparing for the tour guide exam to the end of the exam, to obtaining the tour guide qualification certificate, and finally to renewing the tour guide certificate, in the time of 1 year, from knowing little about my hometown to being proud of it now, from every sentence in the book to actually stepping on a stone to explore the root cause, all of this can not be separated from repeated training.

I was deeply impressed by participating in the annual inspection training for tour guides. From this, we learned how to make tourists feel at home as tour guides, how to introduce the city along the way, how to introduce the needs of the guests when introducing the city, how to observe the guests, how to observe the guests and how to send a group. I believe that the detailed introduction of each point is not only to exercise us, but also a subconscious behavior honed in more than ten years of tour guide career.

The process of tour guides selling and recommending tourism products is to sell themselves, including interpersonal relationships and personal sincere sales, which is related to whether a person has the characteristics of a successful person. I often visit bookstores, and the titles are "details determine success or failure" and "personality determines fate". It is said that being a man in advance, being a man should consider others, care about others, and so on. These are all things that a tour guide should have, so an excellent tour guide is indeed a successful person, and the more successful place lies in the "freedom" of this job. Everyone yearns for freedom and a free life, which is wealth that cannot be measured by money. While enjoying "freedom", tour guides have material wealth and spiritual wealth that ordinary people can't reach. This enviable aspect is believed to be the reason why many people apply for tour guides.

However, it is undeniable that the tour guide itself is not fooling around as expected, and has a good time. Imagine if a person regards his hobby as a job. Will he continue to "love" this job every day? It's hard, I think, except for those who are good at adjusting their mentality, and these people also belong to the strong class in most fields. They can adjust themselves and improve themselves at any time according to the environment. Therefore, I think it will be better to add mentality training to tour guide training. For those who have just got the certificate and are ready to enter the tour guide industry, there is a yearning for being a tour guide. It seems that you can get rid of poverty and get rich immediately and enter modernization, but you ignore the bitterness, sweat and tears behind the tour guide. There must be unknown pain behind all success, and those who persist must be smiling.

Therefore, make full psychological preparation, escort with the skills and knowledge you have learned, and treat with the curiosity of a child and the humility of a wise man. No matter how difficult it is, it will become simple, and no matter how difficult it is, it will become sweet!

Working experience of tour guides III

The two-day annual inspection training for tour guides is over. I am very lucky to attend this training. In this year's training, what impressed me most was the change.

The previous training always set a date and then went to the training. Tour guides can choose their own shifts this time to avoid being unable to attend the training on the specified date. As for the tour guide training, I am still very willing to participate, because after all, I have brought a tour group for one year, and I have a lot of experience and understanding, and of course I am confused. At this time of the year, the Tourism Bureau has arranged a wealth of courses and invited many first-class teachers to explain them on the spot. After the annual training, I feel I have gained a lot of wisdom. Moreover, during the training, you can meet many colleagues in the tour guide industry, say hello to each other, talk about your work and listen to other people's opinions. Didn't Confucius say that "three people must have a teacher" and learn from each other and make progress?

This year, I attended an advanced seminar. Although I am not an intermediate tour guide (I failed to pass the exam for various reasons), it has been ten years since I became a tour guide, so I am honored to attend this seminar. A big feeling this time is to upgrade in training. Before, I was just thinking about how to be a good tour guide, how to improve my level of explanation, and how to be a tour guide that satisfies tourists. After listening to the class this time, I realized how shallow the original idea was. In fact, a good tour guide should have a sense of management. While bringing a good tour group, we should also build our own travel agency and tourism industry. Only when the whole industry is revitalized and the benefits of travel agencies are good will he have his own success. A well-explained tour guide is a good skilled worker at best, but good management will not only bring more opportunities, but also make tourists experience more convenient and comfortable services, so that they will be more willing to take out their wallets and travel to more places.

Think about the current tourism industry, one of the biggest drawbacks is the phenomenon of cheating customers, which makes tourists feel uneasy when joining tour groups, wary of tour guides and even drivers, and makes them not listen to you even if you really serve your guests. In the long run, it will only have a negative impact on tourism. Every tour guide has the obligation to change this situation from now on, and rely on the strength of each of us to support a new world of tour guides, so that many people in other industries will look at us with new eyes and raise everyone's self-confidence and self-esteem to a new height.

The bell of the New Year has rung, bidding farewell to the 20xx year of the end of the world, and looking forward to seeing new changes in the new year.

Tour guide work experience 4

In order to make our new teachers adapt to teaching and scientific research work as soon as possible, the school specially arranged pre-job training for new teachers. Although the training time is short, the content is very rich, including lectures on teachers' basic qualities, outward bound training with the theme of courage and unity, and basic teaching skills training. Short-term teacher training has benefited me a lot and made me feel a lot. It broadens my knowledge, broadens my horizons, makes me more deeply understand the mission and responsibility of teachers, makes me suddenly enlightened, and at the same time makes me deeply realize my own shortcomings. Now I will summarize my experience as follows.

First, I have a deeper understanding of the profession of teachers.

"A teacher is a teacher, so preach, teach and dispel doubts" is my understanding of teachers' morality before training. I thought it was enough to answer students' questions according to the textbook, but in fact this is the most basic requirement as a teacher. Teachers should not only preach, teach and dispel doubts, but also their behaviors and principles in life will have an impact on students. Teachers are not only carriers of culture, but also role models. Students all have "learning from teachers", which is a sense of identity, and the teacher's personality strength is intangible and immeasurable. Therefore, teachers should be the guides of students. In short, only by teaching with morality can we become a qualified teacher.

Love and dedication are the core of teachers' morality; Setting an example and being a teacher is the foundation of teachers' morality; People-oriented, caring for students is the soul of teachers' morality. Indeed, if you want to be a teacher, you must teach seriously and take your career as a career; We should set an example for the students with our own moral charm, academic charm and temperament charm; You must be a good friend who can "talk" with students. This requires teachers to understand pedagogy, psychology and other aspects of knowledge, understand the psychological characteristics, psychological confusion and psychological pressure of different students, and give timely help. Cultivating students' healthy psychological quality is the key for teachers to become managers. Teachers with strong organizational leadership and management coordination skills can make teaching more efficient and promote students' development.

Second, pay equal attention to teaching and scientific research.

There are great differences between higher education and basic education. Higher education should emphasize the training of professional skills and the cultivation of innovative consciousness, and advocate research-based learning. This is particularly important in today's knowledge explosion. As an educator, it is impossible to impart all the accumulated knowledge and the latest research results to students in a limited time of 20xx years. This requires teachers of knowledge disseminators to train students' knowledge acquisition ability, professional basic skills and innovative thinking with specific professional knowledge as the carrier in every teaching link, so that students can have the ability to innovate and improve their work after they take up their jobs, which is much more important than simply imparting knowledge.

To achieve the above goals, teachers are required to make full preparations before class, and strive to make the class lively, rich in cases, clear in thinking and focused. This requires teachers to have a wide range of knowledge, widely understand and dabble in cutting-edge information, be good at heuristic teaching, interact with students more, ensure rich courseware content, diverse homework forms, discuss problems in groups and learn a lot of things that are not available in books.

Therefore, in higher education, in order to improve teaching quality, teachers must have rich scientific research experience and excellent scientific research quality and ability. This requires modern university teachers to deal with the relationship between the two. They can neither blindly engage in scientific research and relax their emphasis on teaching, nor let teaching become a reason to give up and influence scientific research. We should straighten out the relationship between teaching and scientific research as much as possible, pay equal attention to teaching and scientific research, and promote teaching with scientific research, so as not to miss a double harvest.

Third, outward bound training-the power of spirit

The expansion training carried out by Yanjiao expansion base has given me great inspiration. First, each project has a clear goal, and all the planning and execution of the team are aimed at achieving the goal. In the future work and life, the goal we achieve may not be specific, and the standard of "success" is not the same, but I believe that as long as the goal is positive and can make us progress and grow, we can and should work hard for this goal. Second, if a team wants to grow and develop, it can be invincible only if it is closely United as a whole. The power of teamwork is infinite and can create miracles. Of course, there must be several members in this group who can make suggestions, which requires everyone to brainstorm and actively participate, and always think that they are an inseparable part of this team. Third, before starting the task assigned by the coach, members must plan how to implement the activity, have a certain plan, and can't act blindly without thinking. A good plan will get twice the result with half the effort. Fourth, every member should have confidence in himself and believe that there will always be something suitable for him to complete in this task. When you encounter difficulties, you can't back down, but you must go forward bravely. At the same time, members should encourage each other and become each other's spiritual pillars. The most important thing is that members should trust each other and this collective family. Fifth, even if we fail, don't be discouraged, we should be more frustrated and brave! But we can't be blind, we should have good countermeasures and strive for better and better progress every time.

For us new teachers, I think it is very beneficial to participate in such activities. Because such activities not only let us get physical exercise, but also let us mature a lot psychologically. After completing such activities, I believe that nothing can't be accomplished as long as I work hard. So it's the same at work, because I don't have much experience, it's hard to manage classes, and there are many places to improve in teaching, but I firmly believe that as long as I humbly consult other experienced old teachers and constantly strive to enrich myself,

I will definitely make progress. Although I am not a very smart person, others may become excellent teachers in one year, but I believe that through time and practice, I will make progress slowly.

As for the students, I think I should give them more encouragement. During the activity, when I hear the encouragement from my coach or partner, I suddenly feel confident and more willing to work hard to complete the task. I believe my students are the same. They want my encouragement and see my encouraging eyes. So I will improve in this respect in the future, encourage students more and criticize students less, so that they can grow up happily in a confident atmosphere.

Four, my guide to action

Through training, I further determined my direction and found a compass for my future work.

1. Lifelong learning, not only to improve their professional knowledge, but also to learn more aspects, such as pedagogy, psychology, curriculum reform ideas and so on. At the same time, we should learn to do things and communicate with others. Teachers are engaged in dealing with people. If they can be good at observation, research and thinking, and handle the relationship with students, parents and colleagues, then relatively speaking, they will be more handy in their work.

2. To enhance personal charm, as a teacher, students should first like you, like to listen to your class, and then like to listen to your guidance. This requires the continuous improvement of personal charm, a peaceful and elegant attitude in the accumulation of experience, and the trust of students in the process of getting along with students. Books are the best teachers. Read more books, improve yourself, reflect on yourself in practice and be an excellent people's teacher.

3. Love your students. No matter what they do, you should be sincere, care and love them, and be considerate and understand them. Make students feel that you have always loved them. Sincerity can be a mirror or an invincible weapon. In addition to sincerity, how to impress students and teenagers of playboy age and gain their trust? In my teaching career, I will resolutely go on with my love for students' career.

4. Constantly reflect, if you want to constantly improve your teaching level from your work, you will lose this link; Constantly reflect and improve. There is no best teaching profession, only better. Through continuous reflection and accumulation, we can get our own experience and methods, and deepen this method into theory, which is the highest realm of being a teacher.

Tour guide work experience 5

20xx From April 23rd to April 25th, we were lucky enough to have a three-day training in Anhui Tourism Adult Secondary School. From the first day of training, we were all filled with bright smiles, and we all met many friends in the same industry. We study together and enrich together. Although the training time is short, the training institutions have arranged our training courses very richly, and the training teachers are all business backbones or senior managers of tourism units or schools. We have lived a full life in these three days. The main contents are as follows: 1. Understanding of tour guide work; Second, tour guides should make more etiquette preparations; Third, how to bring every team well. After three days of study, I learned a lot of knowledge and got a deeper understanding of what I want to master.

First: understanding of tour guide work. Before the training, I thought that the tour guide could eat delicious food, but I was wrong to see the great rivers and mountains of the motherland. From the first day I trained here, I denied the idea. The tour guide itself is not fooling around as expected, so have fun. Imagine, facing the same job every day, even "love" is difficult. I think the most important thing is to be good at adjusting your mentality, adjust yourself according to the environment and improve yourself at all times. Therefore, tour guides should be fully psychologically prepared, use the skills and knowledge they have learned to escort them, and treat them with the curiosity of a child and the humility of a wise man. No matter how hard it is, it will become easy.

Second: etiquette, etiquette. Speaking of etiquette, it is the traditional virtue of our Chinese nation, and the Chinese nation is a country of etiquette. When it comes to etiquette, many people will understand it, including myself. How many times will you do it seriously? It may not be standardized or standard. When I was studying etiquette in Class Two, I saw that tour guides often came into contact with shaking hands, sitting posture, exchanging sequins and seats for guests at banquets, but I can say that I have a little knowledge and my work is not standard. Since then, I have been thinking: we must be polite and pay more attention to our future communication.

Third: how to bring good teams. This is the focus of our research. It is easy to bring a group well, but it may not be that simple to bring every group well. Besides your explanation, you have to have two things: one is your own mentality, and the other is your observation ability. Before the training, I think that as long as I learn the tour guide's words by heart, I will come with my mouth open and will not stop, which shows that I have become a qualified tour guide. After three days of training, I found that this is not the case at all! Imagine yourself as a tourist. When you see the tour guide in the car, he is "reciting" as soon as he opens his mouth. You will feel that it is better to read a book by yourself. The tour guide's explanation is a kind of speech, just like chatting with friends. You will tell your friends what you know and what your friends don't know, so as to attract their attention. If you want to be happy, you should be familiar with what you want to say, that is, you should have a good attitude, which requires you to love the tourism industry and like these scenic spots. If you don't like these scenic spots and don't love them, you won't speak brilliantly. When you say it with your own enthusiasm. Only half the battle. To be a successful tour guide, skills are essential. In my opinion, skills are accumulated, but they are not. First of all, what you say should be related to what tourists are familiar with, so that tourists will have the spirit to listen to what you say. Secondly, don't use general figures. Only by combining the actual situation will tourists follow your ideas. These are only available before quitting the group. It's just that you have to be prepared before you leave the group, such as knowing where the tourists are from, their hometown, or their jobs, and then you have to find relevant information. Although the tour guide is known as a "saint", he should know everything. When you are a new tour guide, you should consult relevant information before taking a tour group, which will not only help you take a good tour group, but also help you learn a lot. After working for a few years, you will really become a "saint" and a "blogger". In addition, the tour guide should remember more jokes in all aspects, and insert a related joke in the process of explanation anytime and anywhere, which will make the explanation lively and interesting, so it is often interspersed with humor, and the whole journey of the team is spent in laughter. Everything is under control. If you don't know the guest's physical condition, the explanation may still fail. This requires a tour guide to have keen observation ability. For example, guests are tired and a little sleepy after a day's work, but you are there to give them a lecture with great interest. Even if you speak well, the guests won't listen at all, but their loud voice will hurt your confidence so much. At this time, you should know that what you failed was not explanation, but caring for people. So sometimes don't be stingy with your language and take good care of your guests, which will make you take better care of this group. The tour guide has good observation ability, so you can know the guests' hobbies and what they are interested in. Knowing the guests' hobbies will help you to take the tour well and improve the tour guide's ability to control the tour. The control group is not the same for each group, but for the guests, which is the observation ability I mentioned above. In short, we should be able to observe the travel needs of our teammates well.

The pre-job training for tour guides organized by Hefei Tourism Bureau is over. Although the time is short, it has benefited me a lot. The training speeches by the leaders of the Tourism Bureau and experts from tourism colleges let us fully understand the history of tourism development in our city, the future development prospects of tourism industry and the expectations of the Municipal Tourism Bureau. We are full of confidence in the future of tourism in our city, and we also have the direction and goal of our efforts. We expect Anhui's tourism industry to take off, flying higher and higher, bringing endless shock to tourists. This is what I learned in Anhui Tourism Adult Secondary School. I think, although I am still a new tour guide without a tour group, I believe that I will try my best to tell you with my own down-to-earth attitude that I will be a good tour guide in the future.

I am here to convey

Salute!