The basic content of QC training: 1. Importance and necessity of quality management. Quality management is the foundation of enterprise's survival and development, which is closely related to the vital interests of employees. Inspire employees' sense of responsibility and mission with quality objectives. Second, the way of quality management. Based on customer's concern, we set about the management process, resource allocation process, product (service) realization process, measurement analysis and improvement process. Standardize the management process, optimize the allocation of resources, standardize the quality of products (services), constantly surpass and never be satisfied. Third, statistical methods of quality management. 1, statistical questionnaire. 2. Hierarchical method. 3. Plato's method. 4. Histogram. 5. Causality diagram. 6. Control chart. Wait a minute. Fourth, overall thinking, exquisite details. Focus on the quality management system, coordinate the relationship between processes, make the processes of this position exquisite, novel, excellent and even complete, and establish a harmonious and efficient working mechanism, tacit cooperation and integration. Fifth, renew ideas and change bad habits. 1, carry out "brainstorming" to change the concept of quality. 2. Popularize the "wave" of changing bad habits. 3, into words, into action, stick to the end. Short answer, for reference only.