Politeness is an act of mutual respect and friendship between people in contact and communication, which embodies the fashion of the times and people's moral quality, and reflects people's cultural level and civilization. The external expression of politeness is reflected by appearance, appearance, manners, language and actions. Paying attention to manners and etiquette is not only conducive to maintaining the stability and unity of the whole society, but also conducive to the healthy development of society. Security industry belongs to service industry and tertiary industry, and serving people is the main form of its production activities. Therefore, it is of great significance to pay attention to politeness and etiquette when communicating with people and providing good service to customers.

Common sense of safety etiquette

First, the security guard should stand at attention under the following circumstances and should not salute:

1, when lifting things with both hands.

2. When you don't wear a security hat.

3. When playing the national anthem and raising the national flag.

Second, the general provisions of gfd and discipline:

1. When on duty, fasten your clothes, don't wear clothes, open your arms and roll up your trouser legs. Clothes should not be mixed in winter and summer, and underwear hem should not be exposed. Fasten the standard tie and belt as required.

2, hair should be neat, hair storage shall not be exposed outside the hat, no beard.

3. Security guards are not allowed to wear necklaces, rings and other accessories when wearing security clothing; You are not allowed to wear colored glasses except for work needs and disabilities.

4. Security personnel are not allowed to take nicknames and enter the leading office to shout "report" or knock at the door; Knock on the door before entering other people's rooms, and don't enter until you get permission.

Third, etiquette and etiquette:

1. When sitting and talking, you should look the speaker in the eye. Don't sit on the back of a chair or an armrest, cross your legs or put your feet on the table. This is a sign of arrogance and rudeness.

When a man walks, don't put his hands behind his back, which makes him look old-fashioned or superior. It is also inappropriate to put your hands in your pockets, which makes you look stingy and stiff. Shoulders should be straight, you can't have a sense of height, and you can't shake your head, giving people a superficial and unrealistic feeling.

Fourth, the etiquette of answering the phone:

1. In general, if the phone rings no more than three times, you should answer the phone in time. It is impolite if the bell rings four times before answering it. At this time, pick up the receiver and say, "I'm sorry to have kept you waiting."

2. Generally, after picking up the receiver, you should say some polite words first, such as "Hello! This is the XX office of XX Company. " Or "Good morning!" "Good afternoon!" .

If the other person is not looking for you, but asking someone to answer the phone, then you should politely ask the other person to "wait!" If you can't find someone to answer the phone, you can offer some help, such as "Do you want me to take a message?" Or "Is there anything you want me to record?" .

Five, the taboo of greeting:

1. Don't shout at places where the two sides are too far apart to say hello, even to the most familiar friends. It is even more inappropriate in public places, shops and roads.

It is impolite to say hello without a cigarette in your mouth and your hand in your trouser pocket.

3. When greeting acquaintances, you should not bow your head and say nothing because the two sides are too familiar, but should take the initiative to say hello and strengthen mutual communication. If you really don't want to say hello, then stay away. If we are close, don't pretend not to know each other, but say hello before celebrating.

4. Pay attention to the greeting language. Never ask others, "Have you eaten?" Regardless of occasion, place or time. "Where are you going?" Wait a minute. This kind of greeting is meaningful on some occasions, but it is not good to use it most of the time, especially for foreign friends. It is more appropriate to ask "Hello".

When people say hello to you, you should respond in time and look at each other warmly.