Speech training is the training that most customer service positions will have, and it is also the basic introductory training of customer service. The rest of the experience is slowly accumulated by long-term work.
Customer service refers to the customer service work (accepting customer consultation and helping customers solve their doubts), or the organization that undertakes customer service work. In different industries, the scope of customer service answering questions is different. For example, game customer service is to accept the work of game members and consult the players or their institutions themselves.
In the concept of customer service, customers are the most important people in our business. They are not obstacles to our work, but the goals of our work. We are interdependent with our customers. We rely on customers to provide work objectives, and customers maximize their value through our services. We're trying. Through labor, customers can get what they want, thus realizing their self-worth.