The first part: the role cognition of the store manager
1, the qualities and conditions that managers should have.
2, the manager's role and responsibilities
3, the manager's work content
Part II: Efficient operation and management of stores.
1, the key project of store management
2. Sales operation management of the store
3, store commodity management and planning
4, jewelry display and maintenance
5. Store shopping guide management
6, the promotion of jewelry sales skills
Part III: Store Service Management
1, the true meaning of customer satisfaction
2. Basic points of customer service awareness.
3. Exceeding customer expectations-evaluation of customer demand satisfaction.
4. How to achieve customer satisfaction?
5. How to retain old customers?
Part IV: Effectively handling customer complaints
1. Any complaints? -Awareness of customer complaints
2. Analysis of the causes of customer complaints
3. How to effectively reduce customer complaints?
4, effective handling of customer complaints skills
5. "Appropriateness" and "taboo" in handling customer complaints
Part V: Staff consultation
1. What are the reasons why employees fail to meet the standards?
2. Which employees need key counseling?
3. The mentality of employees when receiving counseling.
4, preparation before counseling
5. Steps of employee consultation
6. The core method of 6.OJT
7. How to follow up after counseling?
Part VI: How to retain store employees?
1. Why did the employee leave?
2. The role of "incentive factors" and "health factors"
3. What do your employees need?
4. What are the reasons why employees can't meet the work standards?
5. "Three magic weapons" to retain employees
6. Role practice
The seventh part, the self-management of managers.
1. Set effective goals for yourself.
2, the characteristics of the effective target
3. How to set effective goals?
4, learn to "pick and choose" work-a reasonable way to arrange time.
5. Time management form sharing
6, the manager's mentality management
7, actual combat case analysis
The eighth part, product professional knowledge teaching (Hetian jade, jade, diamond)