Speaking of ETC, I believe many people have a long story. For our life, the existence of ETC is really convenient, but at the same time, problems have come, especially in recent days, because many high-speed exits have been blocked, and even ETC users can't get through, because many users who handle ETC have not met expectations. This situation can completely violate the original intention of handling ETC, except for traffic jams, and the deduction of fees is also very important. ETC has been deducted more than a dozen times! Customer service can't get through. Official: Incorrect deduction. Customer service is stepping up training.

Many people are bound to bank cards when they handle ETC. Many car owners found that when they got on the highway recently, their mobile phone text messages kept ringing. When they opened it, they found all the notices of deduction, ranging from three or four times to more than a dozen times. The charge ranges from 1 to more than ten yuan. This situation makes car owners puzzled and thinks that there is something wrong with the system. When they wanted to ask customer service, they found that the customer service phone could not be answered. Sometimes, even if you get through, no one answers. Later, I looked it up on the Internet, and it was charged by sections, that is to say, the previous one-time summary charging mode was changed to subsection/itemized charging, and the total amount was not displayed at the high-speed exit. Because many people have bank cards tied to their mobile phones, they have received so many short messages.

So what is the official response to this situation? Guangxi Jietong High-speed Technology Co., Ltd., the local company responsible for the operation and management of ETC, said that it is relatively more reasonable to deduct fees in stages, but please don't worry, the total cost will not become, and there will be no repeated deduction. With regard to the problem that the customer service phone can't get through, since the country vigorously promoted the development of ETC from 2065438 to June 2009, compared with the end of 20 18, the number of ETC users has increased nearly five times, so many business problems are being upgraded and optimized, and some users will not be able to get through to customer service. In view of this situation, the company is stepping up the training of new customer service, introducing new AI intelligent customer service, and striving to satisfy customers.

In fact, everyone's worry is not unreasonable. These users who are bound to bank cards are fine, and they can know how much money they have deducted through SMS. What about those who don't have SMS reminders? Even if it is overcharged, I don't know. Exports don't show the total amount anyway. Who knows how much money has been deducted, and even if it is later found that it has been overcharged, how can you guarantee your legitimate rights and interests if you can't contact customer service?

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.