Model essay on year-end work of bank tellers (1)
Time flies, and 20X years will soon be over. Looking back on this year's work, under the correct leadership of the leaders, I have conscientiously organized and implemented the spirit of X, and my ideological quality, professional ability and comprehensive quality have been greatly improved. Personally, I have made great progress and gained a lot. As a bank teller, I have seriously accumulated my daily work experience and devoted myself to learning new business skills, thus making my due contribution to the development of our bank. The personal work summary report for this year is as follows:
First, persist in studying and constantly improve political and ideological quality and work ability.
If you learn, you will make progress; If you don't learn, you will drop out. The times require us to keep pace with the times, study hard, learn the ability to work, the driving force for progress, and the vitality for innovation. Only by strengthening study can we really be mature in thought, theory and business, do our job well and complete the task with good quality and quantity. My working principle is "do what you do, love what you do, be proficient in what you do, be diligent and practical", which makes me pay more attention to strengthening theoretical study and learning the party's basic line, principles and policies. Through studying, I have further strengthened my political acumen, kept a clear head and stood firm in the face of specific things, put the collective interests first and the individuals second, and my thoughts are gradually maturing. Actively learn from leaders and colleagues around you in life, improve your communication skills, and gradually solve and think about problems.
Second, earnestly perform their duties and strive to complete various tasks.
Since my work, I have resolutely obeyed the arrangement of the organization and leadership, overcome all kinds of difficulties, worked diligently and successfully completed all tasks.
1. Be conscientious and conscientious. I usually take the initiative to pick up and drop off money. At work, I feel that I have many aspects to learn and strengthen. Therefore, at the beginning of my work, in addition to studying our relevant business operation books carefully, I also humbly asked other colleagues around me about the problems encountered in handling business. Make more use of the rest time to learn the business of other counters, so that I can master the comprehensive banking business as soon as possible and improve my professional quality. Through the usual accumulation, when I transferred from the original savings counter to the company's business, I could quickly adapt to the new job and greatly reduced the transition time. At the same time, I also practice business skills such as operating system, so that I can provide customers with high-quality, efficient and fast services. In my future work, I will continue to maintain a positive learning attitude and innovative consciousness, and at the same time humbly ask other colleagues for experience, so as to adapt myself to this position as soon as possible and live up to the expectations of the leaders.
2. Grasp the overall concept and actively support and cooperate with the unit leaders to carry out various tasks. Conscientiously implement the work requirements of the sub-branch and complete the tasks assigned by the superior with good quality and quantity; Strengthen management, do a good job of unity and rally morale; Actively participate in the formulation of various plans and plans, do a good job in analysis and prediction, put forward reasonable suggestions, make accurate decisions, and promote the healthy, sustained and rapid development of various banking businesses. Earnestly perform their duties and give full play to the role of leading tellers. First of all, it is necessary to reasonably arrange the cash business of the counter staff, fully mobilize the enthusiasm of all employees, and establish a post responsibility system and work quality assessment system with "clear division of labor and consistent powers and responsibilities". Create a good learning atmosphere, organize internal employees to learn business knowledge, rules and regulations, policies and regulations, and carry out various forms of on-the-job training to improve the professional quality of internal employees.
3. Pay special attention to the standardized operation of the business and the inspection and implementation of various internal control management measures. Bank settlement business is a high-risk part, and the internal control construction of settlement business should be placed in an extremely important position. Starting with standardizing the counter operation of settlement business and strengthening management, we should do a good job of leading tellers' immediate, regular and irregular self-inspection, and strive to eliminate all kinds of potential risks and ensure that the risks in settlement links are minimized. Do a good job in self-discipline supervision of key businesses, key links and key time periods, urge and correct problems immediately when found, and actively cooperate with the supervision and guidance of higher authorities.
4. Improve the service concept and comprehensively improve the standard service level. Service is the lifeline of banks. Every employee agrees with this concept and is aware of it, which promotes the deep-level, high-level and all-round development of services and enhances the competitiveness of the Bank among peers. Standardized service is also a manifestation of active marketing. Improve the service quality and provide customers with better and more distinctive services than other banks, so as to safeguard customer resources.
In a word, the above is a summary report of personal work for 20X years. Although some achievements have been made in the work, there is still a certain distance from the requirements of excellent bank tellers. In the future work, I will further improve and upgrade myself, give full play to my special skills, give full play to my subjective initiative and work enthusiasm, coordinate the relations in all aspects, and give full play to my greatest work potential.
Model essay on year-end work of bank tellers (2)
Time flies, time flies. The busy year is coming to an end. It is gratifying to look back on the work of the past year. Under the leadership of leaders at all levels of the sub-branch and with the joint efforts of my colleagues, I earnestly studied my business knowledge and skills, took the initiative to perform my duties, successfully completed all the tasks this year, and improved my ideological consciousness, professional quality, operational skills and quality service. The work of this year is summarized as follows:
I. Business knowledge learned in the past year
In today's increasingly fierce market competition, we must constantly improve ourselves while having a warm service attitude and skilled business ability, so as to better provide efficient and efficient services to our customers. All kinds of training and skill assessment organized by the branch provided a strong guarantee for me to improve my business skills as soon as possible. I always take an active part in all kinds of training, insist on listening to lectures carefully, and strive to improve my professional theoretical level by combining the rules and regulations and laws and regulations I usually study.
In 2005, due to the need of work, I was assigned to the accounting position of the company and began to learn new business knowledge to prepare for the implementation of integrated teller in the next step. More than three years' experience in banking has enabled me to cope with new challenges calmly. I humbly consult other accounting counter personnel and study accounting operation rules carefully. In a very short time, the role transformation from savings teller to company accounting teller was successfully completed. Due to the large amount of bill exchange, in order to ensure the exchange quality and reduce the refund, I also insisted on reviewing the bill elements and checking the input bills to be consistent with the data in the system, overcoming the influence of time limit and trying to reduce unnecessary refunds.
In today's increasingly severe anti-money laundering situation, I am very concerned about the flow of each large sum of money. I register the businesses involving large sums of money one by one every day, analyze their frequency and authenticity, and report them to the People's Bank of China according to regulations to ensure the safety of customers' funds and prevent the risk of bank funds. After several months of study, I realized that banking is a high-risk industry. As the most basic work of banks, accounting work must be carried out in strict accordance with the operating procedures, with serious and solid investment and step by step.
Since I entered X Branch of Rural Commercial Bank for more than three years, I have been wholeheartedly pursuing my ideals here. I studied every bit of knowledge with my heart, understood every job with my heart, and treated my work with sincerity and enthusiasm. In a big family, my achievements today are closely related to the collective. I am glad that I can work in such a united and cooperative group. It is such a group that gives me the opportunity to learn and improve, and I cherish this opportunity. In the future work, I will win and retain customers with more thoughtful and enthusiastic service, and firmly establish the concept that "service is the foundation of the company and innovation is the road to development". With the spirit of "dedication, love of posts, pragmatism and dedication" as the driving force, we will keep forging ahead and work hard to grow together with rural commercial banks and create a better tomorrow.
Second, the ideological changes in the past year.
In the past 20X, I have never forgotten that I am a party member, and I have persisted in learning theoretical knowledge about the Party in my spare time. Through understanding and transforming my outlook on life, values and world outlook, I have made great progress in my thoughts. In the finance team, I work hard and finish my work seriously. At work, I worked hard and played an exemplary role.
Third, the existing shortcomings and the direction of future efforts
As a bank employee, there are still shortcomings in business and thought. In next year's work, I will constantly enrich myself and improve myself to correct my shortcomings and make up for my shortcomings. In business, there is still room for improvement in my proficiency compared with the old employees. For example, when dealing with counter business, because I was a little shy, I only answered customers' questions and didn't take the initiative to promote other business products of the bank to customers. In next year's work, I will try my best to overcome my personality weakness and generously promote our products to customers. Ideologically, in my future work, I will pragmatically talk about the theoretical basis of the Party, deepen the theoretical study of the Party, give full play to the subjective initiative, and always demand myself with party member's high standards.
Four. Outlook for the new year
In the new year, I set myself a new goal, that is, to step up my study, better enrich myself and meet the challenges of the new period with full mental state. There will be more opportunities and competitions waiting for me next year, and I am also secretly encouraging myself. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience, and make progress together. Get better working results.
Model essay on year-end work of bank tellers (3)
For me, 20X years is a year to strengthen my study, overcome difficulties, develop my business and grow up rapidly and healthily, which is of great significance to shaping my career. I have been engaged in payroll for a whole year. Under the leadership and guidance of the leaders, I learned a lot of business knowledge and the truth of being a man, and the ups and downs I realized from it were also the most profound. Leaders can fully trust me in all aspects of my work and let me boldly display my talents, from which I got a good exercise. Counter marketing is my weakness, but the leader still gave me full encouragement, which made me more confident to face the difficulties, and then more targeted to learn, improve and make continuous progress.
The work is summarized as follows:
First of all, in my thoughts and work, I can learn the operating rules and various system documents of China Merchants Bank more actively and master them in time. The dedication and sincerity of my colleagues always infect me. During my work, I was able to consult my colleagues with an open mind, learned a lot of professional knowledge and skills outside of books, and deeply realized the importance of teamwork, communication and coordination, and accumulated a lot of wealth for myself in my future growth. At work, I have a strong sense of professionalism and responsibility. I can work hard, not picky, and seriously implement every job and task assigned by the leader. Pay close attention to market trends every day, study customers under the premise of grasping the objective environment, understand customers' business needs through customer research, strive to satisfy every customer, and safeguard every customer through their own efforts.
Secondly, in terms of skills, I can personally actively invest and exercise myself. During this year, I have always maintained a good working condition, set strict demands on myself by the standards of a qualified employee of China Merchants Bank, based on my own work, and devoted myself to the training of business skills, so that I can make a contribution to the cause of China Merchants Bank in an ordinary post.
My personal skills in counting money have exceeded the standard, but there is still a certain distance compared with skilled colleagues in typing and summoning. So I use every bit of time to step up my practice, because I know that as front-line employees in savings positions, we should strengthen our business skills, so as to be handy at work and better provide convenient, fast and accurate services to customers.
Third, in daily work and life, I can integrate into the big family of China Merchants Bank in time, face the work positively, unite and cooperate with everyone and help each other. In practical work, no matter what industry or position you are engaged in, you can't do without the cooperation of your colleagues, because a drop of water can only survive in the sea. Only when different departments and colleagues communicate with each other, cooperate with each other and unite as one, can work efficiency be improved and more extraordinary achievements be created.
Fourth, service. As a service industry, banks not only sell their tangible products, but also sell their intangible products. Mdash& ampmdash service, the bank's business objectives need to be achieved by providing high-quality services, which shows that service is the most basic problem of banks. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness.
Every day, I am infected by my colleagues' smiles and moved by their enthusiasm. The service of China Merchants Bank embodies the concept of "customer first" everywhere. In the process of working in China Merchants Bank, I gradually realized that "customer-centered" is the essential requirement of all service work, the purpose of banking service, the rational choice after the baptism of fierce competition and the realistic requirement of pursuing a win-win situation with customers. Banks are like life. Occasionally, customers gently say "thank you" to ignite their passion. What customers don't understand is patient explanation. Passion makes me passionate about my work. Patience makes me take my work seriously, try to do every little detail well, and strive for perfection. Passion and patience complement each other, so that the most beautiful sparks can collide and the work can be done well.
To do a good job in banking services and gain the trust of customers, many people think that good professional ethics and excellent professional quality are the foundation; Careful, patient and enthusiastic are the key. In my opinion, the above conditions are not enough to really be "customer-centric". Banking services are "deeply rooted in people's hearts". We should firmly establish the concept of service in our own hearts, go deep into the inner world of customers and truly grasp the needs of customers, instead of just making superficial remarks. We often put forward "attentive service", which is to be close to customers' ideas and correctly understand their needs. We should think things that customers did not expect in advance and exchange our sincerity for customers' long-term understanding and trust. Nowadays, with the progress of society, people are not satisfied with the improvement of banking services. The service of putting more chairs, adding some candy and standing with a smile has been taken for granted by the society. It is the key to make "God" tempted to fundamentally reverse the service consciousness and provide the most effective, high-quality and most needed service for different customers.
On the one hand, "deeply rooted in the hearts of the people" requires us to firmly establish a sense of service, rather than passively and mechanically dealing with customers. We should always keep our customers in mind and think about our performance from the customer's point of view. It also requires us to grasp the real needs of customers in time and accurately, and to be able to worry about what customers are anxious and think about what customers think. Different customers need different psychology, so we should dig deep and track dynamically. We should distinguish between customers and market segments: we may gain great recognition from ordinary customers because of their formal service improvement, such as the greeting from the lobby manager, the smile and polite language of the counter staff; For VIP guests, more attention should be paid to how to shorten the waiting time, save transaction costs and personalized and value-added services. Customer service can not only be timely, accurate and in place, but also stimulate customer demand.
While keeping customers in mind at all times, we must not forget the risks. In the process of service, we must strictly grasp the principle of moderation, and the service processes and means must comply with laws and regulations to prevent excessive service.
Finally, talk about my shortcomings: due to work restrictions and personal factors, counter marketing is one of my weaknesses. With the guidance of leaders and the help of colleagues, my personal marketing ability has been improved. As the saying goes, if you are not afraid of trouble, you are afraid that no one will make trouble. The more trouble, the more friends; The more friends, the more opportunities for business development. Therefore, in the future, I will actively and seriously practice my marketing skills, seize every opportunity to develop my business and do a good job in daily marketing.
20X years have passed. In the new year, I will always keep an "empty cup mentality", study modestly and continue to work hard. In the future work, I should also strive to do the following:
First, establish the spirit of dedication and selfless dedication.
Bill middot Gates once said: "When I wake up every morning, I will be extremely excited and excited when I think of the great impact and changes that my work and technology will bring to human life." So what made his career? What created his wealth? It's responsibility, it's passion! I think responsibility is an attitude towards life, a manifestation of cherishing the future and caring about one's job, and passion is the perfect embodiment of responsibility. It is a powerful force to achieve our cause, giving us enough motivation and courage to walk in the forefront of our posts, create first-class performance for us and build a harmonious enterprise for us. Responsibility drives development, passion makes career. I will start with the little things around me. From now on, I will shoulder the responsibility, make my work full of passion, work hard and get more wonderful and miracles!
The second is to strengthen business knowledge learning and raise awareness of compliance management.
As front-line staff of outlets, it is the most practical task for our counter staff to effectively improve their professional quality and risk prevention ability, comprehensively strengthen counter marketing and counter service, and play a bridge role between customers and banks. Therefore, in the counter work, we insist on being a "person with will".
Strengthening the awareness of compliance operation is not an empty talk. Sometimes I always feel that some rules and regulations are binding our business and restricting our business development. Come to think of it, it's not really like this. The establishment of various rules and regulations is not a product of imagination, but a summary of many practical work experiences and lessons. Only by following various rules and regulations can we protect our own rights and interests and safeguard the rights and interests of our customers.
Third, strengthen the implementation of rules and regulations and the awareness of case supervision and prevention.
Whether the rules and regulations are implemented or not depends on the employees' clear understanding and proficiency in various rules and regulations. It is a taboo for all industries to follow the rules and avoid them. As for the implementation of rules and regulations, as far as front-line tellers are concerned, they should start from me, correctly handle each business, carefully review each account, supervise the legal compliance of authorized business, strictly implement the safety precautions of business operating system and resist all kinds of illegal operations. Stick to the rules from beginning to end. Only in this way can our system be implemented and our capital security be guaranteed. No matter how good the system is, if it is not implemented well, it will go to the opposite side.
I believe that opportunities always favor those who are prepared, and lifelong learning can keep innovating. Knowledge makes talents, posts make dreams. There is a career that needs youth and ideals to pursue, and there is a pursuit that requires hard work and hard work. I hope that the China Merchants Bank I am engaged in will always be young and magnificent, and will always prosper and develop!
Model essay on year-end work of bank tellers (4)
In the past 20X years, under the correct leadership of the bank, with the support and help of my colleagues, and under the guidance of Scientific Outlook on Development, I have conscientiously implemented the working principles and policies of the bank, based on my own duties, served customers, successfully completed my work tasks, achieved certain results, and won the affirmation of the bank leaders and the satisfaction of customers. The work in 20__ years is summarized as follows:
First, work performance
In the past 20X years, I have worked hard, completed my tasks in an all-round way and achieved good results. In addition to completing the work of the front desk teller, we took every opportunity to sell bank wealth management products, * * * selling bank wealth management products 10000 yuan, including funds 10000 yuan, insurance 10000 yuan and bank cards 10000 yuan.
Second, study hard to improve political and ideological awareness and professional work level.
Over the past 20X years, I have earnestly studied the Party's theory, improved my political and ideological consciousness, kept in line with the bank ideologically, strengthened my ideals and beliefs, established a correct world outlook, outlook on life and values, and set up the idea of serving customers wholeheartedly and selfless dedication.
In addition to studying political theory at work, we should focus on studying the bank's various systems, work disciplines and financial management business knowledge, so as to learn deeply, master it in our minds and apply it to practical work, laying a solid foundation for doing our job well.
Through the study, I am familiar with and mastered the basic knowledge and skills of the bank's various systems, work disciplines and financial management business, enhanced the ability and level of performing post responsibilities, kept pace with the times, enhanced the overall awareness, and was able to better implement it in combination with the actual situation, completed various tasks assigned by the bank, and achieved good results.
Third, establish a sense of service and do a good job in service.
As a front-line teller, the key to doing a good job is to establish a sense of service, do a good job, and get customer satisfaction, so as to enhance the bank's taste and image and promote the development of banking business. To this end, I love my job, fulfill my duties, bear hardships first and do a good job in customer service. Focus on three aspects of work:
1. Correct your position, do a good job in service, eliminate your ideological slack and deficiency, completely update your ideas, consciously regulate your behavior, and conscientiously implement various service measures of the bank.
2. Proficient in business skills, take business technology and proficiency as the standard to measure service level, practice basic skills hard, speed up business processing, avoid mistakes and grasp quality.
3. Try to learn new business knowledge. Master the knowledge and skills necessary to do a good job in banking business, especially the knowledge of wealth management products, so as to lay a foundation for expanding business scope and creating good economic benefits.
In the past 20X years, I have worked hard. Although I have greatly improved my political thoughts and professional knowledge, and achieved good results in my professional work, compared with the requirements of banks and the hopes of customers, I still need to continue to work hard and improve.
I will continue to strengthen my study and deepen my management in the future. I will, according to the requirements of Scientific Outlook on Development, work hard with pragmatic work style and innovative development ideas, push the work of the whole bank to a new level, create excellent business performance, and make due contributions to the healthy and sustainable development of the whole bank.