First, if students fail to complete their study plan due to school reasons and ask for a refund, the school must refund the remaining fees.

Second, before the start of school, if students apply to the school for withdrawal or refund of fees due to irresistible reasons, such as the formal admission notice or enlistment notice issued by various national institutions that recognize academic qualifications, or due to serious illness, accidental casualties, special family difficulties and other legitimate reasons, the school will deduct 5% of the handling fee and refund the remaining fees.

Third, you must read the contents of the agreement before signing it, and advise consumers to keep evidence of rights protection. There is a refund in the agreement. Generally, the agreement between the consumer and the merchant shall prevail (except for invalid format clauses).

4. Students who cannot continue their classes due to personal violation of national laws and regulations during school will not be refunded.

Fifth, schools must collect fees according to the charging items and standards approved by the education administrative department and other relevant departments, and use special bills printed by relevant departments. This bill serves as the only proof of tuition and refund.

2. Who should I complain to if the training course is not refundable?

If the tuition fee is not refunded, you should complain to the consumer association. The so-called consumer complaints refer to the written or oral objections, propositions and requests that consumers put forward to solve problems due to disputes with operators in the process of purchasing and using goods or receiving services due to their daily consumption needs.

In order to standardize the procedure of handling consumer complaints by the administrative department for industry and commerce in China, deal with disputes between consumers and operators in a timely manner, and protect the legitimate rights and interests of consumers, the training course does not refund fees to consumers.

20 14 February, the executive meeting of the State Administration for Industry and Commerce of the People's Republic of China deliberated and adopted and announced to the public the Measures for the Administration for Industry and Commerce to Handle Consumer Complaints (Order No.62 of the State Administration for Industry and Commerce), which will take effect from 20 14 March.

When accepting consumer complaints, users' associations shall implement the principle of giving priority to regional jurisdiction, supplemented by hierarchical jurisdiction:

(1) Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.

(2) If the case involves two or more county-level jurisdictions, it shall be handled by a consumer association with the same name at the next higher level (municipal or provincial level).

(three) the case involves two listed consumer associations, which shall be handled by the Provincial Consumers Association; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.

(4) Letters and online complaint cases received by provincial consumers' associations can be directly transferred to local consumers' associations, and major and difficult complaint cases can be directly accepted.

(5) If foreign consumers complain about domestic operators, the complaint that the training course will not be refunded shall be handled by the county-level consumer association where the defendant is located; Disputes arising from consumers' consumption in Shanghai, Jiangsu, Hong Kong and Macao in the province may be complained to the consumers' association where the consumers are located.

legal ground

People's Republic of China (PRC) Civil Code

Article 585: "The parties may agree that one party shall pay a certain amount of liquidated damages to the other party in case of breach of contract, or they may agree on the calculation method of damages arising from breach of contract. If the agreed liquidated damages are lower than the losses caused, the people's court or arbitration institution may increase the liquidated damages at the request of the parties; If the agreed liquidated damages are excessively higher than the losses caused, the people's court or arbitration institution may appropriately reduce them at the request of the parties. If the parties delay the performance of the agreed liquidated damages, the breaching party shall also perform the debt after paying the liquidated damages. "

Article 587 Where the debtor performs the debt, the deposit shall be set off as the price or recovered. If the party paying the deposit fails to perform the debt or the performance of the debt is not in conformity with the agreement, thus the purpose of the contract cannot be achieved, it has no right to request the return of the deposit; If the party receiving the deposit fails to perform the debt or the performance of the debt does not conform to the agreement, so that the purpose of the contract cannot be achieved, the deposit shall be returned twice.