18 The day after the 23-year-old girl jumped out of the window and died, the freight girl gave her an apology for being late.
The latest development of the girl jumping out of the window is that the driver was detained on suspicion of manslaughter.
This morning, Cargo Lala issued an apology announcement, saying that it would promote the safety rectification work, including seven major measures, such as "mandatory full-course recording function in the scene of car-following instructions" and "strict driver access system".
Pang Jiulin, director of Beijing Chunlin Law Firm, told the reporter of Jiao Min Entertainment Investment (ID: ylwanjia) that because the cargo girl provided intermediary services, not the main body of transportation, in this incident of users jumping out of the window, the cargo girl had to bear civil liability for the fault in the process of providing intermediary services and give corresponding compensation, but she would not be subject to administrative punishment.
This major accident of pulling goods is a concentrated outbreak of blindly grabbing goods, blindly seizing the market and ignoring safety issues over the years.
At the beginning of the birth of cargo Lala, it was mainly to transport goods, which really did not involve the personal safety of passengers. But after 20 18, the cargo girl began to carry passengers. When its business expanded from the freight business of to B to the moving business of to C, its operation adjustment failed to keep up.
It seems that the cargo girl only wants to act as an intermediary between the user's moving demand and the carrier, and is unwilling to take responsibility for the dispute between the user and the carrier, so as to minimize the possibility of accountability in the user agreement. Therefore, there was little safety investment before the cargo pull, and the response was slow after the crisis.
Just like the drop-and-ride in those days, when the cargo girl developed into a large-scale platform to enjoy * * *, she didn't realize the social responsibility she had to bear.
The CEO of Cargo Lala used to be a professional gambler, and "improving efficiency" was the company's top priority.
Lala grew up in Guangdong-Hong Kong-Macao Greater Bay Area, and has been developing in Chinese mainland and Southeast Asia since 20 14. Its main business includes city/intercity freight, enterprise logistics service and moving business.
Zhou, the founder and CEO of Lala, has a different family history. He used to be a professional gambler.
He is the first top ten scholar in the history of the New Territories in Hong Kong, and graduated from the Economics Department of Stanford University. In 2002, he resigned from Bain Consulting, and then started his career as a professional Texas Hold 'em player in Macau Casino for seven years.
In the first few years, he could only win a few thousand dollars a month. Later, I can win100000 Hong Kong dollars every month. He can not only calculate the winning rate of each hand, but also calculate how much money he can win per hour.
When Zhou mastered the secret of the game, he lost interest in it.
20 13 weeks decided to start a business in the field of mobile internet. Inspired by Uber, he founded Lala.
In an exclusive interview with Zhou in Entrepreneurship magazine, he said that the market for vans is actually bigger than that of Didi. There are about 1.35 thousand taxis and about 20 million vans in China, and the efficiency of these 20 million cars is very low. Many times, drivers fall asleep in the van, waiting for orders.
For a long time, Zhou always regards improving the operational efficiency of the freight market as the company's top priority, and puts the core of operation on making it faster and more convenient for users to call a car and allowing drivers to receive more orders. After reaching a certain market scale, the unit price of customers will drop.
Under the advantage of "low price and fast speed", the market of freight forwarders has expanded rapidly. By September 2020, the freight forwarding business has covered 352 cities in Chinese mainland, with 480,000 drivers and 7.2 million users per month.
According to the data of Forward-looking Industry Research Institute, in April of October19-1-,the transaction volume of cargo pulling platform accounted for 53.6% of the total transaction volume of the industry. In the automobile market of the same city freight network, the freight Lala occupies an absolute leading position.
Cargo Lala has always been the darling of capital. In June of this year, 5438+ 10, Cargo Lala received $654.38+0.5 billion in Series F financing, with a post-investment valuation as high as $654.38+0 billion. Previously, Cargo Lala has received several rounds of financing from well-known institutions such as Gao Yu Capital, Sequoia Capital, Shunwei Capital and Liu Qing Capital, with a total financing amount of 2.075 billion US dollars.
In recent years, Fast Dog, Didi Freight and Manbang Group are all speeding up the layout of the freight market and grabbing this big cake that exceeds 1.3 trillion yuan. In June, 2020, Didi Chuxing launched the freight business, and Didi Freight received $65.438+01500 million in financing on1October 26th. 65438+At the beginning of February 2020, Manbang Group, the largest vehicle and cargo matching information platform in China, also announced its presence.
At the same time, the business of freight platform is no longer just the logistics and distribution business for B, but also the moving and freight business for C.
With the expansion of freight platform in moving business, the management of to C should also keep up. The freight platform obviously pays more attention to quickly seize the market. In order to win the scale effect, the refined user operation is ignored.
History is always strikingly similar.
At the beginning, after the vicious incident in which the driver killed the passengers, Didi Shunfeng issued an apology letter saying, "In the final analysis, our competitive spirit overshadowed our initial intentions. In just a few years, we have proved ourselves by relying on radical business strategies and the power of capital, running all the way. "
On the one hand, it is the rapidly expanding growth demand, on the other hand, it is the guarantee of user privacy and security.
Only when innocent victims appear, Internet companies trapped by capital realize that the latter is more important.
The cargo girl thinks she is a third-party intermediary, and makes a profit by charging the driver a membership fee.
Some netizens commented that the cargo Lala is just an intermediary platform "wearing the coat of a moving company".
This cognition stems from the fact that many users have not experienced the "moving service" in the process of using cargo Lala. Drivers of freight trucks rarely help customers move things, and if they want to help them, they usually have to pay extra.
In the eyes of freight drivers, "helping customers move things" should not be voluntary labor, but should be charged. Because the user's moving demand-"moving items" is actually not included in the money given to the driver by the platform.
In addition, some users reported that the cargo girl did not provide formal invoices for reimbursement. Complaints from black cats show that since the beginning of this year, there have been as many as 120 complaints from consumers about refusing to issue personal invoices. In this regard, cargo Lala said that the personal version of cargo Lala is only used as an information service, and the platform does not support invoicing. If you need to make an invoice, you can place an order with the Enterprise Edition of Cargo Lala.
All these show that in the cognition of cargo Lala, it is only the matchmaker between the carrier and the customer, and does not consider itself as a moving service provider. This has led to various problems between users and drivers.
In the moving service agreement of cargo Lala, cargo Lala claims that it only provides third-party information intermediary services for moving service providers and users, and there is no affiliation, employment, labor, partnership, joint venture or other relationship with the carrier driver.
Legend: Cargo Lala APP Moving Information Service Agreement
The cargo girl said that she did not participate in specific cargo transportation transactions. If there is a dispute or responsibility between the user and the driver, it has nothing to do with the cargo girl.
Moreover, the cargo Lala said that there is no obligation to check or verify the authenticity, accuracy and completeness of the information provided by the handling service provider, and users need to check it themselves.
It can be seen that the cargo woman only regards herself as a third-party information intermediary, only provides intermediary information services, and does not bear direct responsibility for disputes between users and drivers, thus minimizing the possibility of taking responsibility for herself in the user agreement.
As of February 24th, there were 327 1 complaints about freight girls in black cat complaints, mainly focusing on the driver's unauthorized fare increase and cargo damage. In the middle of last year, a blogger with millions of fans broke the news in Weibo. Less than two kilometers away, the truck driver gave himself 5400 yuan for moving.
And many truck drivers told Minced Pepper Entertainment that they also had difficulties. The unit price given by the platform is too low. It takes an hour or two to run a single order to earn 30 yuan, so they can only earn more through the second charge.
2065438+July 2009, in order to fight the price war with Kuai Dog, the freight girl lowered the freight price on a large scale all over the country, causing dissatisfaction among drivers. According to media reports, several drivers arrived at Lala Quanzhou Company to express their protest against the price adjustment.
On the other hand, as early as 20 17, Lala indicated that she had made a profit in some cities. The way to make a profit is to charge the driver a membership fee every month.
Cargo Lala implements membership system for drivers, which has three grades: junior, advanced and super. Junior level membership fee 199 yuan for 30 days, and only one order can be exempted in one day; The senior membership fee is 499 yuan for 30 days, and three orders are not allowed. The excess will still be15%; The membership fee of Svip is 699 yuan for 30 days, and you can take orders without information fee.
So in the eyes of freight drivers, they are "squeezed". Master Liu, a freight driver, said that it is increasingly impossible to make money on the platform now. "Now some drivers don't have a list. It costs tens of thousands of dollars to buy a car, and they can't pull much money a day. "
To a certain extent, this has led drivers to pass on the contradiction with the platform to consumers. When the relationship between freight drivers and consumers is tense, it lays a huge hidden danger.
The hidden danger of pulling goods reflects the lag of supervision over online freight.
After many vicious homicides in the past, a series of security mechanisms have been gradually established, such as trip sharing, trip recording, emergency contact setting, face recognition function, and one-click 1 10 alarm.
It can be said that the safety standards of the online car industry are based on the lessons of fresh life. However, in the same city freight industry, freight cheerleaders have always lacked safety awareness.
First of all, in terms of driver check-in, the threshold standard for pulling goods is relatively loose.
The driver version of the APP shows that the conditions for drivers to join include having a driver's license of C 1 or above, driving experience of 1 year or above, and providing ID card, driver's license, driving license and other certificate information. For the personal qualification of drivers, there is only a vague standard of "no record of bad behavior".
Master Miao, the driver of pulling goods, told the reporter of Minjiao Entertainment Investment (ID:ylwanjia) that the platform contract requires that people with tattoos and criminal records are not allowed to join, but there is no process for reviewing their qualifications. "As long as you have a car, register on the platform, and then bring your ID card, driver's license and other documents to the cargo training, about half a day."
In contrast, the online car platform has many aspects such as checking the driver's portrait, checking the criminal record, checking the physical condition, and checking the drunk driving record.
In addition, the case of "the girl jumped from the window of the truck and died" is a major difficulty affecting the police to obtain evidence, because there is no recording and monitoring equipment in the car. This is also the place where the cargo Lala has been criticized by public opinion the most severely.
However, in most freight platforms in the same city, except Didi Freight mentioned in the service agreement that it has the function of "recording and video recording", platforms such as cargo pulling, national transportation and fast dog taxi do not have this function.
At the same time, whether freight platforms such as trucks can carry passengers has also caused controversy. This is a key issue, which determines whether the freight platform is "pulling people" or "pulling goods". The safety standards of the two businesses are different.
Although the cargo Lala stipulates that cargo vehicles on the platform cannot accept passenger orders.
But the reality is that many freight drivers have violated the passenger transport rules. The platform did not adopt a strict self-examination method to stop it.
2065438+July 2008, Beijing entered the rainstorm season, and it was difficult for office workers to catch Didi, so it became popular to call it a freight girl and let trucks take them to work.
Master Liu told Minced Pepper Entertainment that some passengers would pull goods without dripping or bringing pets. "With such a demand, do you think I can not take orders?" And as long as the customer does not complain, the platform will not care. "
In terms of vehicle regulations, the standards of several online freight platforms are different at present. Only the fast dog taxi clearly stipulates that it does not provide passenger services including car following; Drip freight is allowed to carry car followers; Yun Manman said that he could follow the car after consulting with the driver. Cargo Lala stipulates that individual users can choose to follow the car in freight service, and the number of people following the car cannot exceed two.
Although there is no final investigation result, the incident of pulling goods reveals that there are obvious management loopholes in safeguarding the interests of users in the same city freight enterprises. If this problem is not solved, there will be more financing, and there may be a sword of Damocles hanging over your head.