You can call 123 15 to make a complaint.
(1) Dialing situation
1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
2, when you are in the process of consumption, your legitimate rights and interests are violated.
3. When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods,
(2) Dialing mode
1. After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and complaints, and tell your name, address, telephone number or other contact information, as well as the name, address and telephone number of the respondent.
2. In addition, there is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located.
(3) Article 25 of the Law on the Protection of Consumer Rights and Interests, if an operator sells goods through the Internet, television, telephone, mail order, etc., the consumer has the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods:
1, customized by consumers;
2. Fresh and perishable;
3. Digital products such as audio-visual products and computer software downloaded or unpacked by consumers online;
4. Deliver newspapers and periodicals.
In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason.
The goods returned by consumers shall be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer; Unless otherwise agreed between the operator and the consumer, such agreement shall prevail.
Second, what about malicious peer review?
You can defend your rights through law.
The Civil Law stipulates: "Internet users and network service providers who use the Internet to infringe upon the civil rights and interests of others shall bear tort liability. If a network user uses the network service to commit infringement, the infringed party has the right to notify the network service provider to take necessary measures such as deleting, shielding and disconnecting the link. If the network service provider fails to take necessary measures in time after receiving the notice, it shall be jointly and severally liable with the network users for the enlarged part of the damage. If the network service provider knows that network users use their network services to infringe upon the civil rights and interests of others and fails to take necessary measures, it shall bear joint liability with the network users. " This means that you can not only ask buyers to delete bad reviews and compensate for losses according to law, but also ask network service providers to take necessary measures such as deleting, blocking and disconnecting links to prevent malicious bad reviews from causing or possibly causing damage to your reputation. If the ISP refuses to perform, you can also ask it to bear joint liability with the buyer.
Article 1 195 of the Civil Code: Relief and Responsibility of Internet Service Providers. If an Internet user uses Internet services to commit infringement, the obligee has the right to notify the Internet service provider to take necessary measures such as deleting, blocking and disconnecting links. The notice shall include the preliminary evidence of infringement and the true identity information of the obligee.
After receiving the notice, the network service provider shall promptly forward the notice to the relevant network users and take necessary measures according to the preliminary evidence of infringement and the type of service; If necessary measures are not taken in time, the expanded damage shall be jointly and severally liable with the network users.
Third, how to complain about shop sellers
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels: negotiation with business operators; Requesting consumers' associations or other mediation organizations established according to law to mediate; Complain to the relevant administrative department; According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; Bring a lawsuit to the people's court.
You can call the consumer complaint telephone number 123 15 or complain to the local consumer association. According to Article 15 of the Law on the Protection of Consumer Rights and Interests, consumers have the right to supervise goods and services and protect their rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.
The above is how to report the relevant content of the physical store. From the above, if you need to make a complaint or report after calling 123 15, please answer the questions according to the staff's prompt, truthfully tell the facts, reasons and complaint request of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent. If you have any other questions, please consult a lawyer.