Recently, Taobao shop in Yuan Qi Forest, due to the wrong operation and setting of a staff member, caused a large number of consumers to collect a large amount of wool from Yuan Qi Forest Store, and the actual payment for the products purchased by this store was far less than the cost of the products themselves, resulting in the loss of several million in Yuan Qi Forest Store. This incident has also aroused widespread concern. Then Yuan Qi Woods responded to this matter.

Yuan Qi Woods' reply to this matter is to explain the reason and the whole process of this mistake. First, an operator made a mistake, and then a large number of orders were abnormal, but no abnormality was found in the background of Taobao customer service. It took about half an hour for the staff to find this setting error, and due to the influx of a large number of users, the number of orders surged, which delayed the inventory of fasteners. As a result, the function of restricting the purchase of all goods failed, so that the order far exceeded the physical inventory. Then they also sorted out the number of orders and users during this period, as well as the loss price. I also thank those who understand and support them. The proposed solution is to hope that these order users can take the initiative to apply for a refund. Then these users were given a box of 15 bottles of white peach soda for free, and at the same time decided to suspend the sales of this Taobao store, and deal with this matter first and all subsequent matters.

I think Yuan Qi Woods is quite sincere in this way. His whole response was sincere, and he felt that their public relations handling was good this time. I think the final result of this matter is also ok. Since this is a setup error, it is certain that the user needs a refund. But users don't want to pay for the operator's mistakes, so they give away a box of 15 bottles of white peach soda for free. I think it can also satisfy users. After all, this wool is not real wool, but oolong wool.