The days passed silently in a blink of an eye, and I was confused, more hopeful and happy, which means I am ready to start writing the year-end summary again. In order to make you stop worrying about the year-end summary, the following is a model essay (6 general remarks) of nursing work compiled by me, hoping to help you.
Year-end summary of nursing work 1 Over the past year, with the strong care and support of the hospital leaders, the correct leadership and help of the nursing department, and the cooperation and solidarity of the nurses, the orthopedic nursing work has established a high sense of professionalism and responsibility in view of the target plan formulated at the beginning of the year, and combined with the nature of undergraduate work, it has successfully completed various tasks of the undergraduate course and achieved good results. Now, this is the case.
First, the basic situation of nursing work in departments
There are 9 nurses in the general department, including 7 nurses and 2 nurses.
While doing daily nursing, nursing staff should cooperate with department doctors to do well the nursing work of difficult patients, provide strong support for promoting postoperative rehabilitation nursing of difficult patients, sum up nursing experience of related cases in time, and improve nursing quality. There were 1450 discharged patients and 5 16 operated patients.
Second, seriously implement the rules and regulations.
1, the responsibilities of nursing staff at all levels, and defined various post responsibility systems and nursing work systems.
2. The core system of nursing work, various emergency plans and work quality standards have been implemented. For example, check the system:
(1) It is required to check the doctor's advice every day, check it correctly every day, and make records.
(2) Bedside examination and two or more patient identification methods should be used in nursing operation.
(3) Surgery patients and nurses in the operating room should hand over patients and conduct preoperative examination to prevent nursing adverse events.
3. Conscientiously implement orthopedic nursing routine, strengthen specialist nursing safety, continuously improve and standardize nursing quality, strengthen nursing management, continuously improve nursing service quality, and provide humanized service for patients.
Third, carry out high-quality nursing service activities in depth and continuously improve the connotation.
Take patients as the center, strengthen basic nursing, fully implement responsibility nursing, meet patients' basic living needs, meet patients' safety, keep patients' physical comfort, and implement diversified health education for patients, such as health education atlas, on-site demonstration, and making rehabilitation plans. Improve health education consciousness and cultivate nurses' health education ability. Improve patients' and society's satisfaction with quality care. Implement APN scheduling, simplify nursing workflow, and strive to let nurses return to patients.
Four, continue to carry out traditional Chinese medicine nursing work.
Monthly assessment of TCM nursing knowledge training level and TCM nursing operation skills. On the basis of three diseases and lumbar disc herniation carried out in our department, the implementation of traditional Chinese medicine nursing scheme for three diseases, namely bone arthralgia, bone erosion and double fracture of tibia and fibula, was increased, and the nursing scheme of traditional Chinese medicine was summarized and analyzed regularly to continuously optimize. The number of Chinese medicine nursing operations such as cupping, moxibustion, Chinese medicine fumigation and washing, infrared ray and Chinese medicine wet compress has been greatly improved.
With the concerted efforts of Qi Xin, all the tasks of the department have been successfully completed, but there is still a gap between the work standards and quality and the requirements of the leaders, and the thinking needs to be broadened. In the new year, it is necessary to intensify business study, improve the quality of work, unite as one, work hard, and complete undergraduate tasks and mandatory tasks temporarily assigned by leaders with high standards.
Year-end Summary of Nursing Work In the past 2 1 year, we have never forgotten the purpose of "patient-centered", met the needs of every patient with our love, enthusiasm and sincerity, and strived to achieve "social satisfaction, patient satisfaction and self-satisfaction", and put the work style of saving lives through the whole process of nursing work. Under the leadership of the president, with the close cooperation and support of all subjects, all medical staff paid close attention to the implementation, earnestly implemented and made unremitting efforts, successfully completed various tasks and achieved a double harvest of social and economic benefits.
First, create a department culture, establish a team spirit, and actively respond to the hospital.
With the call of "building hospital culture and establishing team spirit", the department insisted on organizing medical staff to learn medical laws and regulations, hospital rules and regulations, accept various medical ethics education such as loving their posts and being dedicated, and kept discussion records. Adhere to the concept of patient-centered and quality-centered nursing service, adapt to the new situation of health reform and social development, actively participate in various political activities, take serving the people and contributing to society as the purpose, take patient satisfaction as the standard, and serve the people wholeheartedly. Actively participate in various social welfare activities and do practical things for the people. Organize "science, technology, culture and health" activities to go to the countryside to provide free free clinics, medical services and physical examinations for the people in the area.
Second, patient-centered.
Strive for first-class quality service. In daily work, nurses always keep in mind the service tenet of "patient-centered", put themselves in the patient's shoes and start from the perspective of "if I am a patient". Actively carry out the "one-on-one full service" planned at the beginning of the year, receive every surgical patient well, do every job well and care for every patient. When patients are admitted to the hospital, nurses warmly welcome them, introduce themselves, do a good job of appeasement, strengthen communication with patients, reduce patients' fear of unfamiliar environment and enhance their confidence in disease treatment. Nurses often review their work skills, work attitudes and patients' requirements, attach importance to patients' opinions and suggestions and solve them in time.
Third, standardize holistic nursing.
Striving for first-class management and doing well in management are the basis and premise of quality service. In order to make the management more standardized and professional, we insist on making weekly plans and summarizing them every month. Establish and improve the service object, and consciously accept the supervision of the illness and society. Carrying out holistic nursing in depth and giving full play to the subjective initiative of responsible nurses, especially strengthening intraoperative nursing, postoperative guidance, implementation of nursing measures and satisfaction survey of nurses, greatly enhanced the sense of responsibility of nurses. In order to make holistic nursing more perfect, nurses in our hospital learn related knowledge of holistic nursing and new theories such as humanized nursing, evidence-based nursing and comfortable nursing. Strict implementation of the check system and nursing operation procedures, no mistakes and accidents. Strictly implement, manage and monitor disinfection, sterilization and isolation measures. Pay close attention to the aseptic technical operation of nursing staff and inject one person, one needle, one tube and one towel. Strict management of disposable medical supplies, disposable sterile syringes, blood transfusions, infusion sets, etc. Disinfection, destruction and incineration after use.
Fourth, improve the quality of nurses.
With the continuous progress and development of training first-class talents, we deeply realize that comprehensively improving the comprehensive quality of nursing staff is an important link in the development of departments. Strive to cultivate a team with high cultural quality, good professional ethics and excellent professional skills. First of all, through continuous learning, improve the theoretical level of nursing specialty, so as to carry out business study every month, conduct operation assessment and "three basics" theoretical examination every quarter. Moreover, in order to raise their cultural level to a higher level, nursing staff actively signed up for various self-study and adult exams in their busy schedules, from which their thinking mode, manners, manners and temperament were obviously improved imperceptibly. We believe that only by constantly improving the cultural quality of all nurses.
Verb (verb's abbreviation) Performance We treated 65,438+0,078 infusion patients throughout the year.
Among them, there are 28 inpatients, all of whom are well received by them. With the improvement of nursing conditions, nursing level and service quality, nursing work in our hospital has achieved "win-win" success. Nursing quality management has reached a new level.
Achievements are like the fruits of autumn. Although they are happy, they have all quietly fallen. While tasting success, we should also clearly see the shortcomings: be bold and innovative in management consciousness and persevere; In the aspect of humanized nursing, visiting inpatients and health education are still a mere formality; There are still a few comrades who are indifferent to the implementation of rules and regulations; Thesis writing and nursing research are almost absent; Especially in the service attitude and patient satisfaction, it is still obviously insufficient. The demand of patients is the scope of our service, the satisfaction of patients is the standard of our service, the touch of patients is the goal we pursue, and the quality service is endless. We will constantly sum up experience, study hard, make the service more emotional and humanized, and make unremitting efforts for the hospital's service level to a new level.
Year-end summary of nursing work 3 Our hospital belongs to a military hospital and was born according to the army. It is engaged in militarized management and takes "serving the people wholeheartedly" as its purpose. This year, the leaders taught us to be self-disciplined like soldiers, devote ourselves wholeheartedly to our work, think only of patients, and accomplish our mission gloriously under the great leadership of the party. Applying this concept to clinical practice, I deeply understand the meaning of "wholeheartedly": think about what the patient thinks, be anxious about what the patient is in, treat the patient with love, be patient, don't bring emotions outside work into work, and sincerely accept the opinions put forward by the patient and his family. Nurses are known as "angels in white", which must be reflected. For me, there are still many shortcomings, sometimes impetuous, and sometimes bring some dissatisfaction. I will conscientiously sum up the experience and lessons of this year, seriously correct the shortcomings pointed out by leaders and patients, and show a brand-new "angel image" in the new year!
When I came to neurology, I was in a state of ignorance. But thanks to the careful arrangement of the head nurse, I am familiar with the process of each shift and familiar with common diseases in neurology; Thanks to the teachers' careful teaching, I learned a lot of professional knowledge and independently completed various nursing operations under the guidance of teachers. Finally, the clouds cleared and my mind became clear. I was able to share some work of the department independently, from an intern to a real nurse. In this, I experienced sweat, tears and criticism, as well as efforts, happiness and praise. What remains unchanged is my persistence! In the future, I will still look ahead, set higher goals, finish my work more seriously, study more, broaden my knowledge, constantly improve myself and try to keep up with my elders.
Knock on the door of 20xx with passion, and let the nursing cause spread its sacred and white wings and soar freely in this beautiful sky. Let me create a bright future with these hands, put my limited life into infinite nursing work, relieve the pain of other patients and sublimate myself. Looking back on the past, getting rid of its dross and taking its essence: looking forward to the future, I will influence patients with a smile and conquer patients with my ability. Thank you again for giving me the opportunity to participate in this sacred profession: thank you teachers for letting me integrate into this sacred profession. Let's work together to make neurology go to a higher stage!
Year-end summary of nursing work 4 With the smooth development of high-quality service, general nurses truly realize the significance of high-quality service from the heart, regard high-quality service as the duty and duty of nurses, treat each patient with gratitude, make a system commitment from the wall, let high-quality service "go out" from the document, change passive service into active service, and deeply understand the patient's psychology, patient's needs and improve the nurse-patient relationship. Developing high-quality nursing service has deepened the responsibility of nurses to treat patients. The quality nursing service in XX years is summarized as follows:
First, eliminate misconceptions and improve ideological understanding.
Since the establishment of our department, we have organized all nursing staff to seriously study the work plan of quality nursing service in XX years and the work plan of quality nursing service in departments and other related documents. Fully guide everyone to accurately understand the spiritual essence of high-quality nursing service, and clarify the guiding ideology, objectives, main contents, methods and steps, as well as relevant standards and requirements of the activity. All nursing staff should keep in mind the service tenet of "patient-centered", consolidate basic nursing and solidly promote quality nursing service.
Second, strengthen personnel training and consolidate the service foundation.
In addition to in-hospital training, the department organizes all nursing staff to study twice a month and once a week for excellent nursing training, and organizes everyone to carry out common operation training, such as: hand-held cardiopulmonary resuscitation, intravenous infusion pump, simple breathing sac, ECG monitor, etc., which improves everyone's theoretical knowledge and basic skills. For the vulnerable group in the nursing team-nurses under three years old, the nursing department not only trains junior nurses, but also strengthens mentoring. The head nurse will also explain and discuss typical cases and events at the morning meeting, so that junior nurses can adapt to various emergencies as soon as possible; In order to promote the growth of junior nurses, the department has formulated a special training plan, which is in charge of by a special person, and regularly carries out a series of trainings such as clinical communication, critical patient management and health education. It creates a good environment for the growth of junior nurses and reduces the incidence of nursing risks in departments.
Third, implement the responsibility contract system, strengthen communication and promote quality nursing.
The nursing responsibility system is implemented in the department. In principle, each nurse has no more than 8 patients, and the work is fine-tuned every day. Every afternoon 16: 00, the nurse in charge carries out nursing rounds with medical records to understand the treatment situation of the patients on the same day and inform them of the related examination, treatment and precautions on the next day. When the nurse in charge is not in the ward due to leave, she will explain the situation to the patient in turn with other nurses to ensure the comprehensiveness, integrity and continuity of nursing work. The nurse on duty who receives new patients in each shift should introduce herself to the patients, including the doctor in charge, the nurse in charge, the ward environment, the schedule of work and rest, and relevant examinations. Strengthen the hot water supply in the ward under the existing conditions, and provide mosquito-repellent incense for patients in hot days. Patients who can't take care of themselves can feed water, feed, wash and bathe, assist in going to the toilet, accompany and check, etc. To meet the needs of patients.
Four, the implementation of flexible scheduling, innovative service model.
In view of the fact that there are many elderly patients, critical patients and emergency patients in internal medicine and the nursing task is heavy, the department implements flexible shift system and arranges flexible second-line shifts and double night shifts. According to the patient's report, the infusion time in our department is late every morning, so we adjust the working hours of the morning treatment class and the whole class in time, and go to work half an hour in advance every day to write prescriptions. It well meets the needs of patients. At the same time, under the guidance of clinical nursing path, our department also optimizes nursing level management, refines workflow, shortens nursing radius, and ensures the systematization, integrity, scientificity and consistency of medical nursing work.
Fifth, strengthen performance appraisal and stimulate work passion.
In order to stimulate nurses' work potential and improve their work enthusiasm, the department strictly implemented the performance appraisal system. The professional team leader will evaluate and assess the implementation of responsible nursing from time to time every month, comment once a week, and summarize and report it every month as the main basis for bonus distribution, on-the-job training and assessment. Put forward and rectify the existing problems in time, praise the nurses who perform well, point out the nurses who perform badly in time and rectify within a time limit.
Sixth, the shortcomings and the direction of efforts.
1, lack of nursing quality control: First, it is reflected in ward management, and there are still many shortcomings. Second, the writing of nursing records, especially after the simplification of nursing records, the requirements for the writing quality of nursing records have declined. These two aspects urgently need to be improved and strengthened by the Ministry.
2. Training: There are few training opportunities and nurses can't learn new knowledge.
3. Nursing scientific research and papers: constantly update nursing knowledge, develop new technologies and projects as soon as possible, and lead general nurses to make progress together.
Year-end summary of nursing work 5 XX years of high-quality nursing service On the basis of last year's "high-quality nursing service" activity, in order to further deepen the connotation of "high-quality nursing service", with the theme of "improving professional quality and optimizing nursing service" and the opportunity of "dimethyl review", the service level was improved and the nursing quality was continuously improved. This year's "quality nursing service" activities are summarized as follows:
First, raise awareness and change the concept of nursing.
1. Deepen the service concept of "patient-centered", take "second review" as an opportunity, and take "improving professional quality and optimizing nursing service" as the theme.
2. Take the patient's requirements as the starting point and the patient's satisfaction as the foothold, and fully implement the patient-centered nursing work. Further deepen high-quality nursing service, enhance service connotation and continuously improve nursing quality.
The second is to comprehensively improve professional quality and optimize nursing service.
(1) Strengthen the training of basic theoretical knowledge and improve the comprehensive quality and professional ability of nursing staff. Starting with "three basics and three strictness", we organize business training twice a month, including basic theories of Chinese and Western medicine, specialist nursing, laws and regulations, service awareness, etc., to strengthen the implementation of basic nursing and graded nursing and ensure quality.
(2) Improve the practical working ability of clinical nurses and cultivate the backbone of specialized nursing.
(3) Strengthen nursing professional technical operation training. Grasp the basic nursing skills firmly, lay a solid foundation, improve the operation level of clinical nursing skills, and thus improve nursing service.
Third, strengthen management to ensure nursing safety.
(1) Strengthen the management of key links of patients, such as patient transport, handover and ulcer. To ensure the safety of nursing.
(2) Strengthen the monitoring and management of nursing safety, organize the departments to investigate the hidden dangers of nursing safety and analyze and discuss the causes of nursing errors and nursing input every month, analyze the reasons and lessons to be learned, and put forward preventive measures and improvement measures.
(3) Strengthen departmental management. Conduct irregular spot checks on ward management, basic nursing, nursing safety, medical record writing, nurses' instruments, disinfection and isolation of departments every week, immediately point out the existing problems and give feedback within a time limit, and make feedback and rectification at the monthly nurses' work meeting.
Fourth, consolidate basic nursing.
Doing basic nursing well makes nursing work more standardized. Keep the sickbed clean and tidy, free of peculiar smell and stains, the articles are placed neatly and regularly, and the number of infusion drops conforms to the doctor's advice. Visit infusion patients frequently, be good at observing patients and solve problems in time.
Five, strictly implement the overall nursing responsibility system.
(1) Implement flexible APM scheduling to reduce shifts.
(2) The department has 2 responsible team leaders and 8 responsible nurses, and each responsible nurse is responsible for 3-6 patients. The responsible nurse provides patients with continuous and complete work from admission to discharge, including various treatments, medication, observation of illness, basic nursing and health education, so as to effectively provide high-quality nursing services.
(3) fully perform the duties of nurses. It integrates basic nursing, disease observation, treatment, communication and health guidance to provide patients with comprehensive, whole-course and continuous nursing services. Close observation of patients' condition, timely communication with doctors, communication with patients, health education and rehabilitation guidance for patients, and psychological care.
(4) Clinical nursing service fully embodies the characteristics of specialties, enriches the service connotation according to the characteristics of departments, provides humanized nursing service for patients, ensures the safety of patients and promotes their rehabilitation.
Six, regular satisfaction survey
(1) Organize a symposium once a month to listen to patients' opinions and suggestions on quality nursing work regularly.
(2) Conduct patient satisfaction survey every month, timely feedback nurses' operating skills, gfd and health education, and formulate corrective measures. Satisfying patients from the heart requires every nurse to establish a good service attitude, take patient satisfaction as the ultimate goal of work, provide convenience for patients as much as possible, put an end to the imagination of being raw, cold, hard and avoiding, and never allow quarrels with patients.
Seven, the implementation of quality nursing service performance evaluation measures.
Adhere to the principles of objectivity, fairness and openness, and mobilize the enthusiasm of nurses. Establish the performance appraisal registration of nursing staff, reward and compensate according to the nursing quality, satisfaction and department selection of responsible nurses, and increase the reward for active nurses and nurses who have made great contributions at the end of the year.
Year-end summary of nursing work 6 In order to further improve the quality of nursing service, according to the nursing work plan at the beginning of the year, high-quality nursing work was carried out in June 5438 +XX 10. In the process of service, we should focus on "patients' needs", highlight the role of details and improve the awareness of detail service. In terms of medical safety, we pay attention to specialist skills training, strengthen the management of critically ill patients, consolidate basic nursing, ensure patient safety, and achieve social satisfaction, hospital satisfaction and patient satisfaction, which are summarized as follows.
First, organize training and study, and implement the implementation plan of quality nursing.
1, organize department nurses to participate in the training organized by the head nurse to improve the quality of nursing services, such as nurse etiquette, shampoo operation skills, etc., and strengthen the training content in the department. On the basis of cultivating nurses' daily etiquette, we should pay special attention to nurses' professional image, organize the study of nurse-patient communication skills, answer questions, greet patients when they leave the hospital, standardize the operating terms of Chinese and western medicine in departments, and encourage the pacesetters of nurse-patient communication services in departments to teach by example.
2, the department will be graded nursing publicity on the wall, convenient for patients and their families to know the latest nursing trends, supervise the implementation of basic nursing measures.
3. Organize general nurses to learn the Work Plan for Quality Nursing Service in XX and the Trial Measures for Basic Nursing Service for Inpatients issued by the Nursing Department, organize general nurses to hold a symposium on "How to do a good job in quality nursing service" in stages, learn the evaluation standards for quality nursing service wards, and implement specific measures against the implementation standards.
Second, flexible scheduling and reasonable deployment of manpower.
1, the department added 2 nursing staff and fixed accompanying doctors 1, which provided manpower guarantee for the development of quality nursing.
2, each department according to the personnel structure, combined with the work needs to implement flexible scheduling, hierarchical use of nurses, fully mobilize the enthusiasm of nurses, carry out patient treatment and nursing in a planned way, improve safety awareness, no nursing errors occurred throughout the year.
3. On the basis of checking the actual workload, ensure the number of nurses in the morning and evening and ensure the quality of nursing in the morning and evening. Increase the strength of middle-level nurses to avoid uneven busy and idle nursing work.
4, implement the duty rotation system, shift once every quarter, shift once for team members, so that everyone can participate in life care.
Thirdly, simplify the nursing workflow.
1, the rescue vehicle was sealed to avoid repeated inspection by nurses.
2. Formulated the work flow of each class, so that nurses can have evidence to follow.
3. Put the rehydration bottles (the next group) of the patients with rehydration on the treatment vehicle, and patrol them by cart, so as to reduce the number of times that nurses frequently go back and forth to the treatment room to get fluids, increase the time that nurses stay in the ward, and provide bedside service, so as to be accompanied and unsupervised.
4. Cancel the end card of the bed and use the bedside card, which provides convenience for nurses to patrol and check patient information and head nurses to check.
Fourth, innovate the working mode and implement the whole process of nursing.
1, the working mode is that the group nurses are responsible and the nursing team leader is technically responsible. Each department reasonably groups nurses according to the factors such as nurse classification management, patient's condition, nursing difficulty, technical requirements, etc., implements the nursing patient grouping responsibility system, and constructs the working mode of nursing team leader-responsible nurse. Implement a graded nursing system, so that patients can be graded and nurses can be graded. The responsible nurse can pay attention to the patients from the nuances and provide personalized care according to the patients' needs. The nursing team leader should not only manage the patients, but also be responsible for supervising and managing the work of this group of nurses, reflecting the collocation of old and new, and using them at different levels.
2. Change the concept of nursing and implement basic nursing. The head nurse regularly monitors the quality of basic nursing, making nurses realize the importance of basic nursing work in treating diseases, taking the initiative to undertake the basic nursing work that should be done, paying attention to details, implementing the nursing work week plan, cutting patients' nails on Monday, washing their hair on Tuesday, taking a bath on Thursday, and giving foot washing water to each patient at night, so that the quality of nursing has been implemented in the morning and evening. While doing basic nursing well, we should integrate health education, change nurses' concept of attaching importance to specialty, ignoring foundation, emphasizing technology and neglecting service, so that nursing work can truly achieve the effect of "three closeness" and "three satisfaction".
3. Advocate humanized service and provide innovative measures for patients. In order to prevent postoperative nursing complications, the department timely provided air cushion beds for elderly, emaciated and postoperative patients to prevent pressure ulcers; For patients who can't get out of bed after operation, daily air pressure therapy is used to prevent deep venous thrombosis of lower limbs. Free balloons for inpatients to promote the recovery of lung function; Provide hot food for patients with microwave oven; Nurses insist on sending health warning messages to patients at least 5 times every holiday, which reflects our high quality.
4. Constantly simplify the writing of nursing documents and reduce the writing pressure of nurses. According to the writing requirements of nursing documents issued by the nursing department, various departments often use nursing forms to write, which greatly reduces the time for nurses to record, enables nurses to have more time to provide direct nursing services to patients, returns the time to nurses, and returns nurses to patients, thus ensuring that the soft environment of high-quality nursing meets the standards.
5, supervision departments to evaluate the patient's satisfaction during hospitalization, understand the reasons why patients are not satisfied, and solve them in time; Check whether the responsible nurse issues "love cards" to discharged patients, and the head nurse understands the dissatisfaction with treatment and nursing, and provides help to patients in need in time.
6. The terminal disinfection treatment shall be carried out with the joint measures of duty nurses, health workers and duty nurses to provide a good medical environment for new inpatients.
Fifth, improve nursing safety awareness.
1, organize nursing staff to seriously study various rules and regulations, and implement preventive measures for accidents such as patients slipping, falling out of bed and pressure ulcers. Wearing wristbands for hospitalized patients realizes effective identification of patients' identities.
2. Strengthen drug management, especially the management of high-risk and toxic drugs, register the whereabouts, observe the adverse reactions of individual drugs after use, and formulate preventive procedures.
3. Use the morning meeting and business study time to organize nurses to discuss cases of nursing defects, sound the alarm for everyone and improve nursing safety awareness.
Sixth, the existing shortcomings.
Through the development of high-quality nursing service, the department has made some achievements, but there is still a certain gap from the requirements of patients, such as the poor initiative of some young nurses; The level of health education of responsible nurses is uneven; The writing of some nursing documents needs to be further improved, and the above problems will be improved next year.
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