If the attitude is not good and correct, the communication effect will definitely be bad!
Therefore, the attitude problem has not been solved, and the actual communication effect can not reach the expected goal.
In the actual communication process, communication attitudes can be divided into the following five categories according to cooperation and decisiveness:
1, compulsive. Very decisive, lack of cooperation spirit, such as communication between superiors and subordinates, communication between parents and children. It is not easy to reach an agreement.
2. Cooperation. The attitude of real communication is to dare to take responsibility and actively cooperate. This kind of communication is easier to get feedback and reach an agreement.
3. Avoid. I won't cooperate with you even if I don't make a decisive decision.
4, eclectic. Some are bold, some are cooperative, and they are generally called wit.
5. Accommodation. Did not make a decisive decision, but very, very cooperative. Whatever you say, he says yes, yes, yes. In the actual communication process, the communication between superiors and subordinates shows more accommodating attitude. This kind of communication loses the meaning of communication and can't get real feedback.
===================================================================
The best communication attitude
1. Pay attention to what he says; No matter what he says, if everything is all right.
2. Do emotional management first, and then communicate.
You can't cheat, you can't say what you think, you must say the right thing.
Psychological preparation before communication
Dilemma: 1. Say death first-standing in the light, transparency is not good for yourself.
2. Don't say goodbye-suspicious, don't treat yourself as an opponent.
Rationality: 3. Speaking of immortality-reasonable expression, saying it is the same as not saying it.
Four purposes of communication
1. Explain things-state facts → cause thinking → influence opinions.
2. Express emotions-express impressions → express feelings → generate induction.
3. Establishing greetings-implying mutual affection → being friendly (unfriendly) → establishing greetings
4. Make an attempt-through greeting → explanation (hint) → achieve the goal.
Three principles of communication
1. I told you, don't tell anyone.
Tell others, don't say what I said.
If I said what I said, I would say I didn't.
The direction of communication
1. Go up-state opinions, complain, criticize-go down.
2. Downward-communicate policies, goals and plans-release information.
3. Parallelism-mutual understanding, care and coordination-empathy
The art of communication
1. Understand each other's words and expressions.
Remember that superficial things can't be said too deeply.
3. Love before reason
Words will be wrong, not empty words.
5. A reasonable statement is not contradictory.
6. Relax, don't be nervous and impatient.
===================================================================