"Send and receive 85 high-speed trains every day and send tens of thousands of passengers. The shortest interval between two adjacent trains is only 9 minutes. " On the afternoon of February 2, the reporter came to platform 20 of Shanghai Hongqiao Railway Station. Zhang Jin, the flight attendant, introduced this.
This platform, which is 500 meters long from north to south and 0/2 meters wide from east to west, looks no different from other platforms. However, due to the special design, 85 trains stop here, taking on the heavy responsibility of getting on and off the transit trains in Hefei, Wenzhou and Xiamen, accounting for 76% of the transit tasks in the whole station.
The huge passenger flow and intensive departure frequency have brought great pressure to passengers. There are nine passengers on the platform * * *, and they are on duty in groups of three. They run back and forth between car doors, elevator doors and transfer passages, undertaking high-frequency shuttle work to ensure passengers' safe travel.
This year is the seventh year for Max Zhang to work on the platform. "How busy are you?" Facing the reporter's question, the young man smiled and said, "The pedometer shows more than 20,000 steps every day." Years of work experience has enabled him to concentrate on finding out the rules of passengers getting on and off. As soon as the train arrived, he ran to get on and off the crowded carriage in time and made good guidance. "During Spring Festival travel rush, due to the large flow of people and the short interval between trains, we not only have to do a good job in platform inspection and station-car handover, but also deal with possible emergencies, which is of great responsibility." Zhang Jin said.
"When working on platform 20, you must honk your horn loudly," said passenger Jiang Ying. "Passengers are sometimes in a hurry when traveling. When they saw the train coming, they wanted to get close. Because of the large flow of people, it is impossible to tell them one by one. The whistle became my' secret weapon'. If I try my best to blow, I can remind passengers to pay attention. " Jiang Ying's words were confirmed by other passengers. The heavy workload makes the whistle a consumable on platform 20, and it needs to be replaced every three months at most.
During the rush hour in Spring Festival travel rush, Jiang Ying and his colleagues always take some chocolates and sweets in their pockets. Once, when she was guiding in front of the platform, a female passenger suddenly grabbed her and said that she was not feeling well, and then fainted on her. Jiang Ying immediately helped her to sit down on the stairs and asked the passengers that they didn't have time to eat because he was in a hurry to catch the bus. She immediately took out the chocolate she carried with her and let the passengers eat it. "Be prepared and provide it to passengers at any time when necessary." In summer, Jiang Ying will also bring the heatstroke prevention supplies issued by the company to the platform. "If you are worried about passengers suffering from heatstroke in hot weather, be prepared in advance."