Zheng Dong, director of the International College of Standard Etiquette and Beijing Deyexuan International Etiquette Training Center, said that a person's professional image includes two main factors: internal and external. Everyone in the workplace needs to establish a sense of shaping and maintaining their professional image. Zheng Dong himself often does professional image training for domestic and foreign enterprises. She said that understanding and mastering certain professional etiquette will help to improve and maintain the professional image of people in the workplace. Here are some daily professional etiquette, hoping to help you improve and maintain your professional image. (1) dress etiquette's wearing professional clothes not only shows his respect for the client, but also gives the wearer a sense of professional pride and responsibility, which is a concrete manifestation of his dedication and love of dressing. The requirements for wearing professional clothes are neat, clean, crisp and generous. In some countries, working day clothes cannot be repeated every week, especially in Japan. If you wear yesterday's clothes to work, people will think you are out at night. Therefore, gfd is not only well dressed, but also more perfect if clothes can be changed every day. It doesn't matter if you can't change clothes every day. Some small changes will add interest, such as adding a silk scarf to yesterday's suit, and the effect is absolutely different. If a man can't change his suit every day, he can at least change his tie and shirt. The following basic principles are worth noting: 1. Suits must be tailored to suit, using traditional colors and advanced materials. Suits, shirts and ties must have two plain colors. Pure cotton white shirt is always the most suitable choice for managers, and the color of socks must be darker than pants. 2. The length of the tie must touch the belt buckle. Short-sleeved shirts are only suitable for salespeople. When the hands are straight, the shirt sleeves are about one centimeter longer than the suit sleeves. Before going out every morning, look at yourself in the mirror for a minute. In this minute, think about the people you want to meet today, their status and their importance to you or your company, and then look at yourself in the mirror to see if your suit and tie match. Modern women are mostly professional women, and the office dress should be generous and decent, reflecting the professional quality of professional women. "Clothing language" silently interprets your industry and your professional attitude, which directly affects your image in the eyes of others and others' attitude towards you. 1. The safest dress is a professional suit. Choose a short coat that fits well, which can be worn with a skirt or trousers. It's easy to choose a shirt that is in harmony with the coat, so don't exaggerate. 2. Pay special attention to wearing short stockings only when wearing long pants. Many women don't pay attention to this and like to wear skirts or shorts with socks. In fact, this collocation is very indecent. 3. Shoes should be leather shoes with high heels or medium high heels, because shoes with heels can make women more graceful. It is best not to wear open-toed sandals in summer, and it is not suitable for wearing sandals in the office, which is easy to give people a lazy feeling. 5. Don't exaggerate the color of clothes. Black goes well with clothes, but if it is not used well, it will easily give people a dull and rigid feeling. Therefore, it must be skillfully combined with other colors to match the solemn and fashionable effect. 6. Young women can also choose colored clothes. If there are patterns, try to keep them simple. 7. Wear accessories on the principle of not interfering with work. Jewelry worn at work should avoid being too beautiful or shiny, and pendants that are too long are not suitable. For the choice of earrings, it is better to fix them on the ears. If your jewelry makes noise at work, you should take it off at once in order not to affect others' work mood. 8. In addition, I also remind you that being good at using scarves or cashmere towels can make your dress more fashionable. (2) Social etiquette When handing a business card, you should hold the two corners of the business card with your thumb and forefinger so that the text faces the other side. When receiving business cards, use both hands and read the contents carefully. If you talk to the other person next, don't put away your business card. You should put it on the table and make sure it won't be crushed by other things. This will make the other person feel that you value him very much. When attending a meeting, you should exchange business cards before or after the meeting. Don't exchange business cards with others without authorization during the meeting. The etiquette of introduction is generous and decent behavior. The principle of introduction is to introduce from low level to high level; Introduce young people to old people, unmarried people to married people, men to women and locals to foreigners. A pleasant handshake is firm and powerful, which can show your confidence and enthusiasm, but it can't be too hard or too long, just a few seconds. If your hands are dirty or cold, or there is water or sweat, it is not suitable to shake hands with others. Just explain why you don't shake hands. Women should take the initiative to shake hands with each other and shake hands without gloves. Besides, don't shake hands with others when chewing gum. (3) Telephone Etiquette When answering the phone, you represent the company rather than the individual, which can truly reflect the personal quality, attitude towards people and the overall level of the caller's unit. Therefore, you should not only speak in a civilized and gentle tone, but also let the other person feel your smile. Generally speaking, when answering an incoming call, many people begin with "hello", which is very impolite. You should pick up the receiver and say "hello" clearly, and then quote your company name and department name. 2. Be enthusiastic when calling, have a clear accent and speak slowly. Telephone language should be accurate, concise and appropriate. Speak with a gentle tone and a natural attitude. 3. When answering the phone, pay attention to answering in time, be modest, and have a clear and lively tone. Don't forget to make a detailed phone record of every important call, including the time of the call, the company and contact person who called, the content of the call, etc. , so as to lay a good foundation for future business. 4. If you take the initiative to call the other party, you should choose the call time and don't disturb the other party's important work or rest. The duration of the call should be controlled well, and don't ignore the other party's needs and talk endlessly on the phone. If the other party is not convenient to answer the phone at that time, be considerate of the other party, get off the line in time and contact again when the time is right. It is very important to hang up the phone gently at the end of the call, but it is difficult for many people in the workplace to do this. Electronic Etiquette E-mail, fax and mobile phone have brought convenience to people, but they have also brought new problems of workplace etiquette. Do you know it's polite to write emails? Might as well compare the following to see if you are wrong? The fax should include your contact information, date and number of pages. Don't send a fax without other people's permission, it will waste other people's paper and occupy other people's lines. In many companies today, e-mail is full of jokes, spam and personal notes, but there is not much work-related content. Please remember that e-mail is a professional letter, and there should be no serious content in professional letters. Be careful of every word and sentence in the email. Because the law now stipulates that e-mail can also be used as legal evidence, it is legal, so be careful when sending e-mail. If it's bad for the company, don't write it down, such as quotation. Be careful when sending emails. 2. Don't make the email too long. This will not attract the attention of others, and others are not interested in watching it. Don't list the other party's address at the end of the email. Because the other party knows his address, it doesn't feel good to write it out. 4. When sending an attachment, you need to consider whether the other party can read the file. It gives people a thoughtful feeling and makes people realize the importance of this document.