Hospital work summary and plan 1
I. Significance and content of the activity
The purpose of this activity is to create a medical service environment with good environment, good order, good service and satisfaction of patients and their families. Through learning and education, measures are implemented to improve the quality of medical services, improve the competitiveness of hospitals in the medical market, and create a new image of civilized, high-quality and satisfactory hospital services. The activity of establishing civilized service channel in our hospital is divided into three stages, the specific contents and requirements of which are as follows.
(1) Learning and education stage. At this stage, we should focus on three things.
One is to organize all employees to study newspaper articles:
(1) 19981The concept has changed, the world has changed, published in Health News on October 20th,165438;
(2)1Breakthrough in Health System Industry Construction published by Guangming Daily on June 25th, 999;
(3)1Where to Go for Medicine published by Health News on February 6, 999; (4)1Ethical Thinking on Medical Reform published by Health News on February 20th, 999; 5) On February 20th, 1999, Health News/KLOC-0 published "Patients' Interests First". In the study, the staff of the whole hospital combined with the actual control study of the unit and personal medical ethics performance to achieve four things: everyone has the understanding and experience of learning, everyone has the determination and measures to improve services, and everyone sees actions in actual medical work (the work record of the department shall prevail when checking).
The second is to conduct etiquette training for all staff.
On the basis of nurses' etiquette training in previous years, the method of sending backbones out for training and relying on backbones to carry out training on their own was adopted. From hospital leaders and government officials to every doctor and nurse, all staff will be trained, and each person will be trained for no less than 10 hour. The hospital * * * held a etiquette training class 12, and 588 people participated in the training and took the written test. A month-long etiquette promotion activity focusing on greeting, knocking at the door, handover and clothing was carried out in the hospital, and we will also conduct acceptance in the form of etiquette competition to upgrade the hospital.
The third is to carve a model and establish a service star. Demonstrate with examples around you and educate yourself with things around you. By combining internal and external factors and recommending by the masses, we should select good doctors, good nurses, good pharmacists and good toll collectors who have good service and integrity in practicing medicine and are praised by the masses, as role models and typical industries to learn from. From the beginning of the activity, we should educate the masses to set an example, catch up with the goal and strive for the direction.
(2) Creation implementation stage. The focus of this stage is to implement six measures:
1. Holistic nursing has been popularized in major clinical departments. The first department is the holistic nursing demonstration area, which has been extended to clinical departments and gradually implemented in the whole hospital. 2. Window service competition. A comprehensive skill competition was held in the registration room, toll collection office, inpatient department and Chinese and western pharmacies to improve the quality of window service. For example, the competition questions of tour guides and registrars are all around the advantages and characteristics of hospital medical care, and competition directly promotes service.
3. Strengthen outpatient service. The outpatient consultation day shift should be kept at more than two people, and the service personnel should wear ribbons to facilitate consultation and roving service. Focus on serving elderly patients over 70 years old, emergency patients and patients who come to the hospital for the first time, and provide convenient services such as telephone, boiled water supply, stretcher, thermometer rental, triage consultation, etc. free of charge to improve outpatient service conditions and facilitate outpatient medical treatment.
4. Strengthen the technical force of outpatient consultation. Clinical directors, deputy chief physicians and business technical backbones should not only insist on expert outpatient service, but also arrange outpatient service to facilitate patients and attract patients with high quality and strong technical lineup.
Hospital work summary and plan II
One year flies, 20 years have passed, and the work of a surgical department is basically on the right track. Summarized as follows.
Mentally. This year, a surgical department has at least eight nurses and at most twelve nurses. Every nurse loves this young group very much. No matter how busy and tired the work is, everyone has no complaints.
Always work overtime and try to do a good job. In order to safeguard the collective honor, comrades can sacrifice their personal interests and take care of the overall situation at critical times. Comrades can also carry forward the spirit of unity and friendship, care for each other and help each other.
At work according to the plan at the beginning of the year:
1。 We earnestly carry out the "100-day defect-free activity", implement the department's plan to prevent nursing defects, enhance the participation consciousness of nursing staff and improve the quality of nursing;
2。 Organize nursing staff to learn two books, Details Decide Success or Failure and No Excuses, and implement quality control measures of nursing details in departments;
3。 A detailed quality control management system of surgical skin preparation was established, which every nurse can follow, and the purpose of effectively improving the quality of skin preparation and controlling infection was achieved.
4。 Standardize the department's admission guidance, hospitalization guidance and perioperative guidance, and bind them into pamphlets to facilitate the consultation of inpatients and nurses and effectively improve the quality of nursing;
5。 All staff participated in the etiquette training organized by the nursing department, actively participated in the evaluation of etiquette sitcoms to show their elegance, and strived to win glory for the department;
6。 Standardize "bedside handover" etiquette and "reception etiquette" according to the requirements of nursing department;
7。 The detailed management of laboratory sheets is basically achieved throughout the year, ensuring that each patient can keep the required laboratory sheets in time during hospitalization, and truly people-oriented; In terms of management. Pay close attention to the reform of hospitals and nursing departments;
1。 Learn and popularize the use of his system. Organize all staff to study, teach every comrade to audit accounts, and communicate with you in time after finding the reasons for the problems found in the use process.
2。 Nursing quality management has been gradually improved. Cooperate with the nursing department to cancel the quarterly check-up and change it to daily random check-up. Each nurse should do his own job, try to manage his patients and do his own job well.
3。 According to the change of post, adjust the post responsibilities in time, add auxiliary classes in general wards, and re-formulate the daily key work of each class to make the key work more prominent.
After coming out, the comrades' work became clearer.
4。 A "notebook" was set up to record what every nurse should know and pay attention to, and it was fixed at the nurse station and signed by the reader to ensure effective communication.
5。 Establish a register of discharged patients and a consultation register to ensure that the discharge certificate can be sent to the discharge office and consultation in time, but it can be sent to the consultant in time.
In the study.
1。 In order to improve the quality of nursing staff, while encouraging self-study, we should ask a small question of professional knowledge every morning.
2。 Learn a medical English word and an English sentence every day, write it down in a notebook, put it in a nurse's station, and check it in the morning, but don't insist.
3。 Every nurse can use her spare time to consciously learn scientific and cultural knowledge, update her major and undergraduate course, and constantly improve her cultural literacy.
In the past year, there were successes, failures, happiness and pain. All the nurses in a surgical department came together under the leadership of the head nurse. In the new year, there are still many things that need to be worked together: establishing a quantitative and effective nursing staff performance evaluation table with departmental characteristics, and objectively evaluating the quality of nursing staff; Cultivate comrades' scientific research ability and strive to publish more meaningful papers; Insist on learning English every day and so on. Let's all contribute to the construction of a young surgery.
Hospital work summary and plan 3
According to the Law of the People's Republic of China on the Prevention and Control of Radioactive Pollution, Regulations on the Safety Protection of Radioisotopes and Radiation Devices, Regulations on the Health Management of Radioactive Workers and Regulations on the Management of Radiological Diagnosis and Treatment, and in accordance with the requirements of the administrative departments of environmental protection and health on the management of radiation safety protection, combined with the actual situation of our hospital, we will establish and improve the radiation protection management system, implement radiation protection measures and strengthen radiation monitoring. Now I briefly report to the leaders as follows:
I. Basic information
Our hospital has an existing business building of 4500 square meters, with employees 1 16 and 3 radiation workers. Our hospital uses two types of X-ray equipment, namely CT machine and X-ray machine. The radiology department is located on the first floor of the hospital office building, with a radiation studio of 80 square meters.
Second, the protective facilities
Environmental safety protection: the central control room is shared by the CT machine room and the optical diagnosis machine room. The CT machine room and the optical diagnosis machine room are painted with 24cm bricks and 1.5cm barium sulfate. The observation windows in the control room are all lead glass with a thickness of 15cm. The entrance and exit of doctors and patients in the computer room is 5cm thick, and the inside is lined with 5mm thick lead plates. Radiation protection equipment: lead apron, lead collar, lead eyes, lead clothes.
Treatment of "three wastes": the radiation device mainly produces external radiation in the working process, and the radiation can be shielded by shielding materials. Because the energy of "X-ray" is low, radioactive substances will not be produced during the working process, so it is unnecessary to consider the treatment of radioactive "three wastes"; During the working process, a small amount of ozone and nitrogen oxides will be produced, which can be ventilated by a ventilator. In order to maintain the normal medical work order, an emergency plan for radiation accidents was formulated, and a leading group for emergency treatment of radiation accidents was established with Comrade Li, vice president, as the deputy head and relevant personnel as members, and the responsibilities, organization, command and working procedures for emergency treatment of possible accidents were clarified.
Third, daily management.
In order to enhance the radiation protection awareness of radiation workers and strengthen the professional knowledge training and basic skills training of radiation workers. The health monitoring of radiation workers shall be regularly tested by the Center for Disease Control and Prevention.
Although the radiation protection work in our hospital has been greatly improved, there are still some shortcomings. In the future, our hospital should further increase the investment in protection and monitoring facilities and equipment, strengthen management, strengthen monitoring, protection and safety awareness, and ensure the safety of the people and medical personnel.
Hospital work summary and plan 4
Under the leadership of the county party committee and government, under the care and guidance of the county personnel department and health bureau, our hospital actively and steadily carried out personnel system reform in accordance with the requirements of relevant personnel system reform documents at all levels. The progress of the reform is summarized as follows:
First, the status quo before the hospital reform and the main difficulties of the reform:
(1) Status:
1, seriously understaffed. At present, there are 75 employees in our hospital, which is more according to the existing beds. At present, there are only 55 employees, the job competition is too narrow and the talent selectivity is too low.
2. Start late and the technical structure of personnel is unreasonable. Nearly half of the staff in our hospital come from health schools and eye clinics, and due to the limitation of the former Chinese medicine hospital, the professional skills of the staff are generally poor, which leads to the unreasonable talent structure in our hospital, especially the shortage of Chinese medicine talents, which makes it difficult to form the characteristics of Chinese medicine.
3, personnel aging, old-fashioned. About 50% of the staff in our hospital are over 40 years old, and some of them have poor professional foundation, conservative thinking and strong resistance.
4, because the purchased house structure does not meet the requirements of the hospital, it is not conducive to the establishment of departments and business development.
Second, the completion of the reform:
1 and 20__, and completed the competition for middle-level cadres in 13 and senior titles in 18 in June.
2.20 In July of _ _ _, we completed the two-way selection and competition for all employees, as well as the placement of those who were not hired.
Third, the results of the reform:
1, senior title position: 5 participants, 4 employees.
2. Intermediate title position: 16 people participate in the competition, 14 people are employed.
3. There are 28 vacant positions, but the recruitment has not been realized for various reasons. Now there are 27 temporary employees in our hospital.
Fourth, the results of the reform:
1, which embodies the guiding ideology of "professional titles can be promoted or lowered, and wages and benefits can be high or low".
2. It embodies the distribution principles of "distribution according to work" and "distribution according to production factors".
3. Make a group of young technical backbones stand out.
4. Increased the autonomy of employment and distribution, and straightened out the relationship of personnel management.
5, promote the enthusiasm of employees, improve the service attitude of employees, increase revenue and reduce expenditure.
Verb (abbreviation of verb) experience summary:
The reform of our hospital is relatively smooth, and there are no unstable factors such as excessive words and deeds. Generally speaking, it is mainly manifested in the following aspects:
1. Promote democracy and improve the system. According to the requirements of hospital management, the hospital issued 70 job questionnaires, and then scientifically compiled job descriptions according to the opinions of more than 80% employees, and formulated the above four plans respectively. After two publicity and revision, all of them were passed in the hospital with more than 94% of the votes in favor.
2, fair and open, adhere to the principle. Under the supervision of personnel, health and discipline inspection, the whole process of reform has truly achieved fair competition and merit-based admission.
3, the leadership attaches great importance to, strong guarantee. The leaders of the county government and relevant departments attached great importance to it and made important policy guarantees for the smooth reform of our hospital.
In a word, through the reform of personnel system, our hospital has gradually established a scientific management system, formed a dynamic employment mechanism and an independent and flexible distribution system, which can promote the development of hospital work.
Hospital work summary and plan 5
On July 16, 20__, the activity of establishing a smoke-free hospital in Laiwu Central Hospital of New Mining Group was officially launched. The hospital set up a leading group to create a smoke-free hospital, with the dean as the team leader, the vice president as the deputy team leader and the department director as the member. Each department arranges tobacco control supervisors and inspectors to be responsible for effective tobacco control and discourage patients, their families and accompanying personnel from smoking. With the development of establishing smoke-free hospitals, hospitals have successively formulated the implementation plan of establishing smoke-free medical institutions, the smoking ban system and the evaluation and reward system. In order to establish a smoke-free hospital steadily, strengthen medical staff's awareness of tobacco control and win the support and cooperation of patients, the hospital carries out tobacco control work from the following aspects.
1, consciousness determines action, and tobacco control is deeply rooted in people's hearts. Medical staff take the lead in setting an example of tobacco control and do a solid job in tobacco control.
Use the tobacco control mobilization meeting to strengthen employees' awareness of tobacco control, so that every employee can clearly understand the hospital's tobacco control actions. Through the training of tobacco control knowledge for personnel at all levels, the staff of the whole hospital can master the methods of tobacco control and humanistic persuasion, carry out a baseline survey of smoking among medical staff, and focus on supervising smokers. Everyone participates in tobacco control, and medical staff take the lead in tobacco control and set an example.
2. Create an environmental atmosphere, strengthen publicity and discourage smoking.
Create a smoke-free environment, hang tobacco control banners at the main entrance of the hospital, set up obvious warm warning signs for smoking bans and extinguishers at the entrance, put tobacco control health education materials and leaflets in waiting areas, infusion halls and other places for patients to read, post eye-catching no-smoking signs all over the hospital, medical staff take the lead in quitting smoking and actively carry out smoking consultation clinics to create a good smoke-free atmosphere, and actively carry out tobacco control publicity and guidance by using hospital websites, billboards and other platforms. Take "smoking and health" as the theme of long-term education in outpatient waiting hall, actively create an environment to protect health and stay away from tobacco, carry out various forms of tobacco control education activities, strengthen the education on the knowledge that smoking is harmful to health, and warn patients and their families not to smoke in hospitals. Medical staff actively publicize the dangers of smoking to patients and their families in medical treatment activities, and actively discourage smoking in no-smoking areas.
It is everyone's responsibility to participate in tobacco control, and everyone is a tobacco control inspector.
The cleaning staff is responsible for the inspection of the whole hospital, focusing on the stairs, toilets and other places with high smoking incidence on each floor, picking up cigarette butts in time to discourage smoking. The director of each department is responsible for tobacco control in the outpatient and ward of the undergraduate course room, to ensure that there are no cigarette butts, no smell of smoke, no smoking utensils and no smoking, and the staff of each department supervise each other and make records of tobacco control and dissuasion. In order to strengthen the assessment of tobacco control, it was found that the staff of our hospital smoked in the no-smoking area, and both the smokers and the staff present in the department were punished. Hospitals control smoking together to create a smoke-free and beautiful environment.
Some existing problems at present:
Although the propaganda of tobacco control is strong, it is inevitable that some people will smoke in the stairs, corridors, aisles and toilets of the unit because of the weak atmosphere of tobacco control, the low social popularization rate of tobacco control awareness, the uneven quality of the whole people, and the imperfect understanding of smoking and health by patients and their families. The unit can only educate and dissuade these customers repeatedly, but can't carry out specific assessment and rewards and punishments, which brings certain difficulties to the unit's goal of creating a "smoke-free hospital" and hopes to realize national tobacco control as soon as possible.
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