Etiquette requires both self-esteem and tolerance. Etiquette refers to the formation of people in social communication due to historical traditions, customs, religious beliefs, the trend of the times and other factors, which is not only recognized by people, but also observed by people. It is the sum total of various codes of conduct and norms aimed at establishing harmonious relations and meeting communication requirements. In a word, etiquette is a code of conduct that people should abide by in social communication activities. From the perspective of personal cultivation, etiquette can be said to be the external expression of a person's inner cultivation and quality. From the perspective of communication, etiquette can be said to be an art, a way of communication, or a communication method suitable for interpersonal communication. Showing respect and friendliness is a common practice in interpersonal communication. From the perspective of communication, etiquette can be said to be a skill of mutual communication in interpersonal communication. If classified, it can be roughly divided into five branches: government etiquette, business etiquette, service etiquette, social etiquette and foreign etiquette. But the so-called five subjects, because etiquette is a comprehensive subject, are relative. The etiquette content of each branch is mixed with each other, and most of the etiquette content is roughly the same. The main functions of etiquette, from a personal point of view, are: first, it helps to improve people's cultivation; Second, it helps to beautify oneself and life; It is helpful to promote people's social communication and improve people's interpersonal relationship; It also helps to purify the social atmosphere. Etiquette is a comprehensive behavioral science, which refers to the behavior of self-discipline and respect for others in interpersonal communication according to certain and established procedures and methods from beginning to end. Due to geographical and historical reasons, different regions and nationalities have different understandings of etiquette. In the long-term international exchanges, foreign etiquette norms, also known as foreign etiquette, have gradually formed. Foreign etiquette is a convention that people should abide by when participating in international exchanges, and it is a established practice. It emphasizes the standardization, objectivity and skill of communication. With the acceleration of reform and opening up in China, people's foreign exchanges in life and work are increasing. It is particularly important to understand the content and requirements of foreign etiquette and master the skills of communicating with foreigners. In this lecture, Professor Jin Zhenkun, Head of the Department of Foreign Affairs, School of International Studies, Renmin University of China, elaborated and analyzed the differences between Chinese and foreign etiquette and some common sense and requirements of foreign etiquette from three aspects: government affairs, business and daily life. In his view, people can understand only by contact, communicate only by understanding, and interact only by communication. These are three important procedures. Contact is the premise. You can only understand after contact, and you can communicate easily after getting to know each other gradually. The so-called communication is a two-way understanding. I understand you, and you understand me. From the perspective of international communication, foreign etiquette has three basic requirements: the first requirement is to give priority to respect, emphasizing self-esteem, self-love, respect for one's career and respect for one's own unit. The second idea is to be good at expressing. In international communication, the reception of foreign guests should emphasize three receptions: "Greet when you come, answer when you ask, and say goodbye when you go"; Professor Jin combined with some contents in daily communication, social interaction and official activities, specifically introduced some routine etiquette needed in self-introduction, introducing others, making and using business cards, exchanging gifts with foreign friends and entertaining foreign friends. So, in terms of food, clothing, housing, transportation, visiting, etc. The audience has a comprehensive understanding of foreign etiquette. In his view, when dealing with people, respect should be the first. Respecting others means respecting yourself, and discovering the advantages of others is actually affirming yourself, indicating that you are tolerant, modest and studious. Therefore, in international communication, we should be good at discovering the strengths of others. You should respect each other properly. How do you know you respect him if you don't show him? It has a problem of expression. For example, when we receive foreign guests in international exchanges, we emphasize three receptions: "Welcome when you come, answer when you ask, and send them away when you leave", right? If you come, say welcome first, then say again. My comrade in our security department gave a lecture, and I said to him, "If there are guests coming, please ask your husband first, and then talk about things.". You can't just come up and ask, who are you looking for? Is he a suspect? " You call, too Pick up the receiver and say the first sentence "Hello, China Renmin University", and then say it. If you can't come up, feed it and ask, "Hello?" Isn't that man human? That's basic manners, you "three tones" What are you?