Hello, it is a common phenomenon that English students can't get their diplomas because they fail their papers. If you are a master, but you fail in your thesis or your studies, the school only gives you a diploma but not a master's degree. In this case, when you stay in the service center for certification, the graduate diploma is certified as a "graduate diploma" instead of a master's degree, which is not a degree, but only a proof of your study abroad experience. We have also solved many such cases, so I suggest you take good care of your study abroad materials, because academic certification is not only to examine whether students have obtained academic degree certificates, their authenticity and effectiveness, but also to evaluate the whole study abroad experience of students. But as long as certain conditions are met, there is still a chance, and you need to know your situation in detail before you can make a judgment.