1 wrong oil.
There are generally three kinds of oil products sold in gas stations, 93# gasoline, 97# gasoline and 0# diesel. There is no obvious sensory difference between gasoline cars and diesel cars on the market now. The risk of causing the oiler to add the wrong oil is greatly increased. Misoiling can be divided into several situations:
A two kinds of gasoline are added incorrectly, which are relatively easy to handle and will not cause substantial damage to the car. Just negotiate with the customer.
B It's the wrong diesel and gasoline, which is very serious. Yes, I haven't started the engine yet. Just send it to the car wash. If it is started, the engine needs to be repaired. Compensation is inevitable.
Therefore, adding the wrong gas station is the biggest taboo. How can we better avoid such a major mistake?
First of all, we should keep the clearest head. Before refueling, confirm the product number that the driver or customer wants to refuel, whether it is full or not. However, it is not enough for us to be ourselves. We must also ensure that there is no misunderstanding in the communication with drivers. For example, what do you often encounter? We ask? Fill it up with 93, sir. ? Driver? Hmm? What did he say when we refueled with guns? Diesel oil plus 100. Therefore, while being yourself, you should also communicate with the driver; What is the correct way to ask? Hello, sir, what kind of oil do you want? Fill it up? Give the customer a reaction time to keep a clear head. At the same time, pay attention to check the logo when opening the mailbox cover. Usually, a warning is issued. Make further confirmation. You can also prompt when the prompt is cleared? Hello, sir, No.93 gasoline, the fuel meter has been cleared. Please have a look. ? .
2 brush the wrong card
Often encounter such a situation, take the card of China Petrochemical or Sinochem to the gas station of China Petroleum to refuel and swipe the card. You can't swipe your card. If it's a private car, it's ok. He can pay cash or charge a credit card, or a credit card. If it's a bus, it's troublesome, because many buses refuel at a fixed point, that is, at the station or the company's gas station, it's also troublesome to pay by other means. Therefore, when we refuel, we should try to find out whether it is credit card or cash, and whether it is a gas card or a UnionPay card when we swipe the card. If you use gas card, we can only use PetroChina card here. Some customers will take the card and ask if we can swipe it. We need to confirm here whether it is the oil card of China Petroleum. 3 xiaoduan
Retailers always deal with money, collecting money to find money every day. It is common to have less money. If you have more, you will lose hundreds of dollars every day, and it is very common to lose one or two dollars. Shortage is less in that link, how can we avoid it better? Think of several possibilities. A forgot to collect the money or took it by mistake. B swiped the card and didn't go to the convenience store to brush it, which means he ran away. C was too busy with diesel, and the driver secretly cleared it for the second time. D employees embezzle money, which is rare. Therefore, we should take care of the money in our hands, and look at it carefully after collecting money and looking for money. This kind of thing is urgent, and it is easy to make mistakes when it is urgent. When you swipe your card, shout loudly so that the people inside can hear clearly. When you are not very busy, you should follow closely, but it is best to walk in front of the customers and let them feel that we are leading the way. It's best to add this before adding the next one when refueling, and people should be on the scene as much as possible. If there are many cars, diesel vehicles will refuel more and take a long time, and guns will often hang up. However, when hanging a gun, you should always go back to look at the code table and find out the abnormal situation in time.
Risk management recommendations Part II 1. Grasp three basic principles: first, adhere to all-round promotion and highlight key points. We should take the initiative to integrate the risk prevention management of clean government into the construction of new countryside, seize key objects, key parts, key areas and key links, find out the risks of clean government, constantly improve business processes, examination and approval procedures and democratic practices, and standardize and restrict the operation of power. The second is to persist in checking and reforming, and pay attention to practical results. We should be good at grasping the key and * * * integrity risks, formulate targeted preventive measures, strengthen system construction, strengthen supervision and inspection, and ensure that the integrity risk prevention management continues to achieve practical results. The third is to persist in study and practice and explore and innovate. We should constantly sum up successful experiences, strengthen publicity, education and training on risk prevention and management of clean government, and guide practice and innovation. It is necessary to take the risk prevention management of clean government as a platform, integrate modern management concepts into village-level affairs management, focus on improving the scientific management ability of village-level cadres, and promote the construction of a long-term mechanism for preventing corruption in rural areas.
2. Grasp four key steps. The first is to find the risk of integrity. Finding the risk of clean government is the basis of preventing and managing the risk of clean government. It is necessary to find the correct basis, combine the actual work in rural areas, adopt a forward or backward method, and carefully find out the risks of clean government from the aspects of ideology and morality, job responsibilities, business processes, institutional mechanisms, and external environment. The second is to formulate prevention and control measures. Making prevention and control measures is an important guarantee for the prevention and control management of clean government risks. In view of all kinds of risks found in the search, according to the probability and harm degree of risks, the risk level and the intensity of work measures are determined to effectively prevent the risk of clean government. The third is to strengthen inspection and assessment. Strengthening inspection and evaluation is an important means to ensure the effectiveness of anti-corruption risk management. It is necessary to establish and improve the assessment system for risk prevention and management of clean government, adhere to the combination of qualitative analysis and quantitative analysis, and strengthen the assessment of the implementation of various risk prevention measures. The fourth is to improve the operating procedures. Perfecting operating procedures is an objective requirement for further promoting the prevention and management of clean government risks. It is necessary to closely focus on the four key links of making plans, implementing plans, checking and evaluating, and adjusting and revising, and timely correct existing problems and improve working procedures according to the results of self-evaluation. It is necessary to combine the requirements of the new pattern of urban and rural economic and social development integration, timely adjust the risk content and prevention and control measures, gradually establish and improve the supervision and inspection, assessment, error correction and rectification and accountability mechanisms, and promote a new work cycle on this basis.
3. Handle the four relationships. First of all, we must deal with the relationship between points, lines and surfaces. We should not only pay attention to finding post risks, but also carefully find out the integrity risks in processes, procedures and institutional mechanisms, and strive to form an integrity risk prevention and control mechanism with posts as the point, procedures as the line and systems as the face. Second, we should properly handle the relationship between quantity and quality. We should not only pay attention to the quantity and comprehensiveness of the risks of clean government, but also pay attention to the quality and accuracy of the risks. Third, we should handle the relationship between form and effect. We should base ourselves on reality, innovate forms, and persist in promoting the implementation of work in a good form. Fourth, we should handle the relationship between the whole and the part. Towns should, in accordance with the "Opinions on Promoting the Management of Integrity Risk Prevention in Local Areas (Trial)", promote the management of integrity risk prevention as a whole, so as to plan, implement, assess, revise and promote the circulation. It is necessary to urge all departments of the organs to take the initiative to contact and communicate with their superiors and implement the specific requirements of their superiors for business work; According to the characteristics of each village, targeted guidance should be given to help the village find the risks of clean government, formulate preventive measures, and promote the in-depth development of the overall work through the implementation of local work.
4. Realize three simultaneous advances. First, it is necessary to keep pace with the years of in-depth study and practice of Scientific Outlook on Development and the work style construction of leading cadres. The outstanding problems that affect and restrict scientific development and the outstanding problems existing in the party spirit, party style and party discipline of leading cadres will be included in the risk prevention management of clean government. The second is with the countryside? Three-level joint creation? Synchronous propulsion. Constantly enrich the contents and forms of anti-corruption risk management, and incorporate the found anti-corruption risks into rural areas? Two committees? Term commitment system, open the risk content and preventive measures, and actively accept the supervision of the masses. Third, pay close attention to the implementation of the Opinions of the Municipal Commission for Discipline Inspection on Strengthening the Construction of the Basic System of Party Style and Clean Government in Rural Areas, explore the prevention and control of clean government risks in major rural projects, improve the basic systems of rural collective funds, assets and resources management, and provide institutional guarantee for the construction of new countryside.
Risk management suggestion 3 Risk management is a new management science, which originated in the United States in the 1930s. After 1970s, the major developed countries in the world began to study risk management, and gradually formed risk management standards. With China's entry into WTO, enterprise management standards are gradually in line with international standards, and risk management has been paid more and more attention by enterprises. This year, our bureau further strengthened risk management, compiled and issued the Interim Measures for Comprehensive Risk Management, specially hired experts to give lectures, organized training and study, and carried out preliminary risk information collection and risk identification on a global scale, laying a good foundation for further comprehensive risk management. It can be said that 20xx belongs to our bureau. Risk management year? .
As the nerve center of a unit, the office is in the core position of connecting the preceding with the following, connecting the left and right, coordinating the inside and outside, and communicating with all parties. The quality of office work is directly related to the work efficiency and management level of a unit, and directly affects the external image of the unit. Due to the unique complexity, diversity and flexibility of office business, it is also a risk-prone area and a frequent area. Once the office risk accident happens, it will have a serious impact on the work and image of the whole enterprise. Therefore, how to identify the source of office risk, formulate preventive measures, strengthen risk management, realize closed-loop management of office risk, that is, make up afterwards, and change ex ante control into ex ante control, is a problem worthy of discussion.
Office functions are composed of secretarial work, clerical work, confidentiality work, letters and visits work, public relations reception, office informatization, news work, etc., among which risk factors are mainly concentrated in four aspects: document management, seal management, file management and confidentiality work.
First, the risk of document management. Document management refers to a series of interrelated and orderly work such as drafting, processing, sorting, filing and management of official documents. The risks in document management mainly focus on the approval, forwarding and completion of documents, including the risks that documents are not submitted to the leaders for approval in time, are not forwarded to the undertaking department in time, are not urged to complete documents on time, and important documents are lost after multi-link operation.
For the risk that the document cannot be submitted to the leader for approval in time, the document administrator should first browse the document quickly when receiving it, and handle it differently according to the time limit of the document. To meet the requirements of the official documents, the office should register first, put forward the opinions to be sent to the person in charge for instructions, and submit them to the relevant departments for processing or reading according to the opinions of the leaders. For urgent official documents, the time limit should be clear. If the competent leader is absent, it can be submitted to the relevant office for reading and approval, and then reported to the relevant leader for approval, so as not to delay the work.
For the risk of not forwarding the documents to the undertaking department in time, it is necessary to establish a departmental document management system and implement the responsibility of document operation management. After the leadership's instructions, according to the instructions, it will be sent to the relevant departments in time without delay. The person in charge of document operation should contact the undertaking department within a reasonable period to master the document operation. For special documents that need to be handled by relevant departments, they should communicate with relevant departments in advance when they are submitted to the leadership for approval, and ask them to make relevant preparations first and do a good job in subsequent supervision.
For the risk of failing to urge the department to settle on time, we must strictly abide by the provisions of the unit on the written time limit. There should be a special person in charge of reminders in the office, so that urgent documents can be tracked and reminders can be made, important documents can be focused on reminders, and general documents can be reminders regularly. Establish a reminder ledger for key work supervision at the stage and track the progress of document processing.
For the risk of loss of important files after multi-link operation, the file administrator should carefully check with the file receiving and dispatching list when receiving files to prevent file loss from the source. Strictly implement the document signing system in the process of document operation, track the document handling process, and make the document clear on the same day. At ordinary times, we should strengthen file tracking management and pay close attention to the whereabouts of files.
Second, seal management risks. Seal management refers to the engraving, distribution, recycling, storage and use of seals. In recent years, with the use of electronic seals, it has also brought new risk sources to seal management. The risk of seal management is mainly reflected in the risk of illegal use and loss of seals.
Precautionary measures for the use risk of seal. Establish strict printing approval procedures. If all kinds of texts submitted by various units and departments need to be stamped with their own seals, different examination and approval procedures should be adopted according to different forms of printed texts.
Before the seal, the seal management personnel should know exactly whether the seal content is within the specified range, carefully check the document content and signature specified in the seal use sheet, and check whether it conforms to the seal procedure. It can only be stamped after it is confirmed. It is not allowed to stamp blindly without looking at the content, and it is not allowed to stamp on blank stationery. An important manuscript should be kept in the office.
All departments of the company shall establish a seal use register to record the use of seals for future reference. After the seal is used, the seal use register and the seal use approval form shall be kept by the seal management personnel as the seal use certificate and filed regularly. Risk prevention measures of seal loss. In order to prevent the seal from being lost, the relevant regulations on seal management should be clarified. The official seal shall be used in the office in principle and shall not be taken out of the unit. If it is really necessary to take out the seal for use due to work, you should fill in the seal use form in advance and specify the matters. After the approval of the competent leader of the office, the seal keeper and the agent will carry it with them. Usually, the seal must be placed in the safe, and it is not allowed to be placed at will.
Third, the risk of file management. Archives are the true historical records formed in various work activities of enterprises and the intangible assets of enterprises. Their value lies in the knowledge contained in their contents. An industry executive once said: the management level of a company depends on the file management level of the company.
The risks in archives management are mainly reflected in the custody of archives, including: failure to keep archives according to the requirements of management system, resulting in damage or loss of archives; Failing to save within the time limit, resulting in the early destruction of files with insufficient storage period; Lending the original file without establishing relevant lending procedures, or the borrowed file is not returned on time, resulting in the loss of the file; Failing to register the destroyed files; Destroy files at will without approval and appraisal. Guard against the risk of archives management.
We should do a good job in the following five aspects:
The security system of archives management must be established and improved. For example, the special research system of archival information, the system of editing, guiding, screening, submitting for review and tracking feedback.
It is necessary to establish and improve the functional construction of archives management institutions, clarify the competent departments, and provide strong organizational guarantee for archives management.
It is necessary to speed up the pace of archival informatization construction, improve the modernization level of archival work, and strive to do a good job in the construction of archival information networks and databases.
It is necessary to do a good job in filing files and standardizing management in time. Actively involved in the office automation and electronic information system construction of this unit, through technical support and system construction, establish a perfect electronic file filing mechanism, and accelerate the synchronous filing and effective management of electronic files and paper files.
We should strictly control the quality of archived documents. This is the key to file management.
High-quality and low-risk file management comes from the attention of leaders, from the group consciousness of staff, from the rationality of working procedures and the perfection of management system.
Fourth, the risk management of confidential work. What does secrecy mean? Secret? Objective means and measures taken. The main risks of confidentiality work include: failure to determine, change and decrypt the scope, level and duration of confidential documents according to regulations; Failing to make, send, receive, transmit and keep confidential documents as required; The password device is not properly kept,
Use; Failing to keep customer secrets as required.
For the management measures of confidential risk sources, first, strict confidentiality system, perfect organization, clear job responsibilities, strengthen publicity and education, so that cadres and employees have a sense of confidentiality and avoid asking what they shouldn't ask, saying what they shouldn't say, watching what they shouldn't see, and recording what they shouldn't record. Second, strengthen the management of confidential links, properly keep confidential documents, files, faxes, audio-visual materials, meeting minutes and other contents, and do not print, copy, send or borrow them at will. Third, when it is found that the secret has been leaked or may be leaked, it should immediately take remedial measures and report it in time, and immediately deal with it accordingly.
The office has a wide range of functions, complex work threads, many sensitive issues, heavy coordination tasks and risk sources everywhere. There is only one way to prevent, resolve and finally eliminate risks, that is, to be familiar with risk points in daily work, to operate according to systems and norms, to cultivate good work habits, and to prevent all kinds of risk events caused by bad operating habits. Office work risk management should adhere to the concept of high standards and strict requirements, realize the normal management of office business risk points, sort out from the source, standardize from the system, solidify from the process, and control from the implementation, so as to fundamentally avoid or prevent risk points from turning into risk accidents, lay the foundation for building the office into a standardized department with good service, good management and good image, and make contributions to the company's comprehensive risk management.