Nurse-patient communication skills 0 1 Listening to nurse-patient communication skills
Observing and judging a qualified nurse must learn to listen and get first-hand materials from the words, deeds and feelings of patients, thus providing basis for diagnosis and treatment; At the same time, we should understand that the patient's condition itself is the process of psychological care and psychological counseling.
Listening skills mainly include the following contents: when listening, we must focus on the essence of the dialogue, not just the superficial meaning. In the process of listening, generally don't rush to interrupt, especially when you hear criticism or different opinions, don't get excited, don't rush to speak, and patiently listen to all the patients' words; When it is necessary to interrupt, be concise and to the point, and never interrupt the other party's thoughts at will, which will affect the patient's mood. When the patient's expression ability is poor, don't be impatient, actively guide the other party to express their ideas, and then combine the information they have heard and observed to judge the patient's needs through analysis and thinking. At the same time, evaluate your own judgment in actual communication and make necessary adjustments.
Attitude, tone and skills of nurse-patient communication
In daily nurse-patient communication, nurses should understand patients with a positive and friendly attitude, melt enthusiasm and love into words, and treat patients as friends. When you speak, you should be gentle and sincere, your voice should not be too high, and your speech speed should not be too fast. You should adopt different communication methods according to different personalities, different educational levels, different types of diseases and different psychological characteristics. For example, for introverted patients, we should give kind and encouraging language and gentle tone to promote their desire to communicate; For a patient with higher education and a certain status, because he often reads relevant books, he knows more about the drugs used, but he doesn't know the medical terms. The nurse should answer his questions accurately. For patients with low education level, due to their lack of understanding of diseases and how to protect health, they should patiently explain their acceptable medical knowledge and answer their questions in plain language; For chronic patients with recurrent attacks, we should be patient, enlightened, encouraged, and honest with each other, so that patients can feel at ease, dare to face the reality, and help patients build confidence in overcoming the disease.
Communication content of nurse-patient communication skills
Introduce 1 and a suitable title. But not all nurses can realize the necessity and importance of doing this, and can effectively complete this process. Proper appellation and self-introduction will quickly narrow the distance between nurses and patients and increase patients' trust in medical staff.
2 Introduction of ward environment For a newly admitted patient, the attending nurse should introduce the ward to the patient, such as the location of ward facilities, working procedures of Ft, attending physician, responsible nurse, patient and hospitalization instructions. , help patients get familiar with the ward situation as soon as possible, eliminate worries and strangeness, so as to actively cooperate and treat with peace of mind.
The right to know to provide diagnosis and treatment information is the right of patients in the process of diagnosis and treatment, and it is also the requirement for patients to adapt to the new environment and adjust their behavior. In order to make patients truly enjoy the right to know and choose, and make full use of this right, medical staff should introduce their illness to patients as much as possible, so as to facilitate their independent choice and cooperation with treatment. Talk to patients with a purpose. You can understand the patient's needs through conversation and pay attention to the patient's emotional reaction. Sometimes the patient will ask some questions he cares about, such as the hospital environment and rules and regulations, the progress of diagnosis and treatment of diseases, the contents, methods, purposes and pain of auxiliary examinations. The medical staff's answers should be appropriate and logical. (1) Use easy-to-understand language so that patients can hear clearly and understand. (2) When the nurse can't clearly explain the questions raised by the patient, she should prompt the patient to consult the competent physician.
4 eliminate worries, especially for critically ill patients or patients with ineffective treatment after hospitalization, they often worry about their illness. At this time, we can tell some cases of the same disease cured and discharged from hospital, eliminate worries, make them feel happy, enhance their disease resistance and help them recover from the disease.
Nurse-patient communication skills 02 1 Change the subject in time. When talking with patients, they often interrupt patients' questions directly because of their busy work, thus disturbing patients' psychological activities. If it is really necessary to change the topic, the nurse should enlighten and guide the patient to consciously turn the topic to the required content. If it is not handled well, patients will feel that nurses are unwilling to listen, which will hinder the deepening of the relationship between nurses and patients.
The effect of correct use of medical knowledge exchange mainly depends on nurses. Nurses must have solid theoretical knowledge and excellent skills, and learn to put themselves in the patient's shoes. Understanding the mood of patients and their families, respecting patients' rights, safeguarding patients' rights and interests, satisfying patients' legitimate demands, solving specific problems raised by patients in time, and reassuring them of their illness can win patients' trust. If you can't use medical knowledge properly or even pretend to understand or take it for granted in the process of communicating with patients, it may cause patients' disgust.
Being good at guiding patients to talk about whether nurses sympathize with patients is the key to whether patients are willing to talk to nurses. If patients feel that nurses are unsympathetic, they will not take the initiative to talk to nurses, and they will lose the basic information of nursing. Only by gaining the trust of patients can nurses guide patients to tell the truth, which is also the premise and foundation for medical staff to carry out psychological care.
4 Fuzzy expression can be used when necessary. The so-called vague expression does not refer to vague words and vague expressions, but an expression that medical personnel actively use according to actual needs and on the premise of meeting specific requirements. On some occasions, because of different expression strategies or scene contexts, we need to use broad and implicit language expressions to express our ideas, leaving ourselves some room for manoeuvre and maintaining the advantages of verbal communication.