The unforgettable internship life is over, and your vision must be broadened. It is time to sum up the gains and losses during this period and write an internship summary. So how to focus on the internship summary? The following is a summary of hotel practice compiled by me for your reference, hoping to help friends in need.
Hotel internship summary 1 xx is a turning point in my life, both ordinary and special. I changed from a student to an employee and started my internship. After a month of training, I was assigned to a western restaurant.
When I first arrived at western food, I was very scared. I am afraid that I don't know anything and make jokes. However, this is not the case, because people here are not only enthusiastic but also helpful. I quickly mastered the service process. Because I am young, there are so many old employees sheltering me and never letting me do heavy work. Because of my curiosity about new things and my initial understanding of work, I am basically in a state of high excitement every day. I was awarded the honorary title of "excellent intern in the second quarter" because of my high enthusiasm for customers, fast work efficiency and a large number of letters of commendation.
At that time, I felt that I was happy to work happily every day and count my salary happily every month, but the goddess of luck would never just take care of me, because my excellent work would be appreciated by the leaders, so my colleagues would be jealous of each other and opponents would appear. There is a large turnover of hotel employees. Many old employees submitted resignation applications and job transfer applications for personal reasons, so only some of our new employees were left, and the manager started his training plan.
From that day on, I began to receive training. If the tray failed, I took four bottles of pure raw food, and each bottle of 20 yuan's loss was borne by myself. After work that day, my arm was fixed and did not move. That's why I tried to be brave and went to the western food office to cry myself. It will be the same training in the future. The difficulty and intensity will only increase with the passage of time. The skills will be higher and higher, and the workload will be bigger and bigger. No matter how many people go to work, there are hundreds of appointments. At that time, my most commonly used sentence was "there are five big characters floating in the sky, which is nothing."
From the most basic etiquette training, standing to welcome guests, mastering service skills, smiling service and personalized service, the bitterness along the way is self-evident, the process is simple, the experience is precious and the harvest is huge.
What impresses me most is that the potential is limited, and the stimulating potential is limited experience, because the difficulties are not terrible, but whether you can go on this process in the process of overcoming difficulties, because my bitterness and fatigue in xx for a month are almost accompanied by tears, and I only think that xxxx is my own choice, and RTVU is my own choice, so I will use my strength to go on this road even if I climb!
Summary of Hotel Practice On July 8th, 20xx, the internship of college tourism was ushered in. We 15 came to xx Hotel for an internship for 6 months with excitement.
Located in the scenic city of xx, xx Hotel is a four-star foreign-related tourist hotel invested and built by xx Investment Group and fully managed by xx International, a well-known domestic hotel management company.
With a building area of nearly 40,000 square meters, the hotel has a modern and simple design, which organically combines urban culture with marine elements to form a unique hotel style.
The hotel has more than 230 high-grade rooms, including presidential suite, luxurious executive suite, single standard business room and barrier-free room. There are more than 30 large, medium and small banquet halls, as well as rich western restaurants. The whole dining area can accommodate about 1000 people at the same time. There are 6 meeting rooms and multi-function halls, which can meet the needs of different meetings and activities.
In order to meet the multi-level needs of guests, the hotel also has shopping malls, business centers, ticketing centers, KTV boxes, sauna massage health care centers and other services and entertainment facilities.
The hotel will adhere to the corporate culture of "honesty, integrity and high efficiency", innovate the corporate philosophy, and build the hotel's outstanding competitive strength and profitability with the management advantage of "international standards and China characteristics". We will do a good job in every service with full enthusiasm, high-quality service, elegant environment and modern facilities and equipment.
From hotel theory training to service skill training, I know nothing about hotels to some extent. I was assigned to the catering department. In the process of service skills training, tray and table service should be trained every day. Slowly add one bottle of beer to the three bottles of beer in the tray, from rest to climbing stairs. Climb from the fifth floor to the first floor, and then climb from the first floor to the fifth floor, several times a day. I couldn't get up in bed the next day, my whole body was sore and my hands were swollen, so I had to stick to it. Because Li Lifeng, the manager of human resources department, once said, "We are all a group, and it is not a complete group without one person."
In the hotel, we learned something that we couldn't learn at school. But this is really just the beginning. I will study harder in the future.
Summary of Hotel Practice 3 Since I graduated from school and worked in XX Hotel, I have learned nothing from books, from room attendant and front desk attendant to assistant to lobby manager. This is a summary of my 20XX years of work:
The window of the hotel is the impression that the hotel gives to the guests. Want the best image, smiling, full of energy, greet guests with the most beautiful side, so that every guest can experience sincerity and enthusiasm when entering the hotel.
First, pay attention to the preferences of guests.
When guests enter the hotel, they should say hello. When addressing guests, if you are a regular customer, you should correctly state your name and position. At ten o'clock, guests will feel respected and respected for this. It is also necessary to collect information such as guests' living habits and personal preferences, and try to make guests feel unexpected surprises every time they stay in the hotel.
Second, personalized service.
When guests go through the formalities, they can invite more guests, especially foreign guests, to explain the local customs. In order to introduce the location of stations, shopping malls and scenic spots, ask the guests if they are tired and go through the formalities. When guests check out, they need to wait for a few minutes for room inspection. Don't let the guests stand at this time. Please sit down and wait for a while, ask the guests about their living conditions or have any comments on the hotel, and don't let them feel left out. Communication can make guests feel warmer, and it can also eliminate all kinds of unpleasantness that guests encounter in the hotel.
Third, smile service.
When talking with guests, you should pay attention to etiquette and politeness. When talking with guests, it is impolite to stare down at them. You should exchange eyes with them every once in a while. Listen to the guest's opinions, don't interrupt the guest's speech, and nod your head when listening to show respect for the guest. Smile at the guests. Smile when guests criticize. No matter how angry the guests are, their smiles will "put out the fire" and the problem will be solved.
Use more polite language, say hello when guests come, send them away when they leave, and apologize for the trouble. Don't argue with the guest when you talk to him to explain the problem. Even if the guest is wrong, explain to him patiently. Just smile and you will get what you want. I, paying attention to details, starting from small things and starting from bit by bit, will make our work better.
Different services to solve various problems. Sometimes work is really tiring, but I feel full and happy. I am very happy to stand at the front desk, and I am extremely proud of my work. I really love this position. In the future work, I will make my own work plan and try my best to show my brilliance!
Summary of Hotel Internship 4 Our internship unit: Banana Leaf Thai Restaurant is located in the golden zone of Economic and Technological Development Zone, and the traffic is very convenient.
Beijing Jiaoye Catering Co., Ltd. covers an area of nearly 100 square meter, which is a particularly good hotel in the development zone. The murals on the walls of private rooms have unique Thai style and international quality furniture, which makes you feel warm, comfortable and convenient. In the banquet hall that can accommodate 300 people at the same time, or in various elegantly decorated boxes, you can taste new Thai food and enjoy the attentive service of waiters.
Beijing Banana Leaf Diet Co., Ltd. denies that the experienced and well-trained meeting team can provide professional planning and services for your meeting.
I. Preparatory work
Although we only have a six-month internship in the hotel, the hotel has systematically trained us as formal interns. The training work is divided into three parts: first, the pre-job training of the personnel department, four-hour indoor training and sightseeing training, which mainly introduces the general situation of the hotel, and also trains us on the staff quality and hotel management system, so that we can have a general understanding of the work; The second is fire safety awareness training. The hotel specially arranged the assistant manager of the engineering department to give us a lecture on the spot, which gave us a deeper and more systematic understanding of hotel safety and fire control knowledge. The third is business skills training, which runs through our one-month internship, and the department heads provide us with uninterrupted skills guidance. One month's internship gave us a basic understanding of the work of the department, which also benefited from the comprehensive training of the hotel system. These trainings are very useful for our future study and work. Restaurants mainly undertake group guests and casual meals, and sometimes they also undertake large-scale banquets and other activities. There are nearly 20 employees in the restaurant, including a supervisor and several foremen and waiters, who are all busy with their work.
Second, the internship process
Banana leaf is the hardest part of the hotel's catering department, because the hotel has not formulated specific job responsibilities and job descriptions for waiters. In the first few days, we were like headless flies, unable to understand the process and essentials of work at all, and only listened to the arrangement of the foreman and old employees and their hands-on instruction. Fortunately, basically all the old employees are very friendly to us, and the supervisor has specially arranged two masters for each of us to guide our work. In the days to come, we can basically be proficient in all kinds of work.
Summary of Hotel Internship 5 The days of hotel internship are over, and this hotel internship is also my professional internship. Generally speaking, I really learned a lot these days: apart from the service process and skills of catering, I also learned how to adjust my mentality, how to deal with my own interests and the interests of the hotel, how to deal with interpersonal relationships between colleagues and how to deal with customers.
At the same time, it also made me realize that as a waiter, I should have a strong sense of service; More importantly, during one month's work, I deeply realized the hardships of the hotel industry, saw the prospect of hotel development, and understood the direction and focus of my future study. There should be no language conflict with the foreman. The feeling of stepping into society is really wonderful. We never dare to express our opinions at school, and teachers always pick out mistakes.
But outside, the superior is always right. This really needs us to adapt. Every hotel pays attention to different corporate culture, and this knowledge is exactly what we can't get from books. We have mastered some knowledge of the hotel industry, expanded our personal knowledge, enhanced the handling ability of hotel interpersonal communication, and linked what we learned from books with practical operation. This is for me. The biggest experience is in communication with people. This made me learn a lot and get a lot. In its place, find its place. In your own job, you should work hard. Only you love your job and pay for it. You can get something.
Finally, I would like to thank the teachers for their help and the Four Seasons Hotel in Hu Ming for providing us with such a rare internship opportunity. I wish Hu Ming Four Seasons Hotel better and better, and sincerely wish our college better and better.
Summary of hotel practice 6 I almost overslept today. I washed in a hurry and then crowded the bus, bumping all the way to the office, so tired! After 8 o'clock, I went downstairs to the front desk to find them to hand over. I didn't think she was still sleeping. Maybe because she was really tired from the night shift, I had to tell her to bring the list up later, so I went to the office. At about 8: 30, the phone rang and told me to put Kolor down. I feel confused. What card should I take? So I went to the front desk to find out. As a result, the cashier actually treated me as a tenant and thought I was checking out. Alas, I am speechless. Later, I made it clear to them and solved the problem.
What a speechless job. The hotel staff has already eaten. Well, I'm not in the mood again. Bear with it, we can only wait until noon. There's really nothing to do in the office. When the accounts and cash are cleared, it will be leisure time, so it is better to have fun. Anyway, nobody paid attention to me, so I watched TV online. To tell the truth, it's pretty good, too. No one bothers me, I can do anything I want. The Vampire Diaries is my favorite. I only saw the second season 10 episode at school last year. I've just seen enough today. I've seen all the episodes of 1 1 to 15. It's really enjoyable! Unfortunately, episode 16 hasn't come out yet, only a trailer. I'm looking forward to it. Do the same thing in the afternoon to get the money back, count the cash and keep a cash diary.
Because I had too much cash on me, I was afraid of losing it, so I asked the manager Lao Zhou to keep it for me. He wrote me a receipt and promised to give it to me tomorrow. Otherwise, how could I afford it if I lost my cash? Today's day is over again. I'm so tired. I am tired. I am trapped in one place every day. I'm really falling apart. I really don't want to do it, but I have no choice. I must continue.
Summary of Hotel Internship 7 Through this internship, interns have a general understanding of the management framework of the hotel and a brand-new understanding of the work content of the hotel industry. This internship is the connection between theory and practice. After a month's internship, interns are more familiar with the specific work content and basic service process of the food and beverage department, and have accumulated valuable work experience in the hotel industry. During the internship, they constantly think about the problems and advantages of the hotel, analyze the problems, and try to solve the problems through their own thinking and put forward their own views. These ideas also laid the foundation for studying and continuing to work in the hotel industry in the future.
However, there are also some problems in practice. The most important problem is that they don't understand the work of other departments. Although interns have basically mastered the work of the catering department within one month, they don't know much about the work of other departments, such as housekeeping department, and because they have less contact with hotel managers, they lack the perspective of hotel management from the management, and often think about hotel management from the perspective of grassroots employees. Therefore, I think that when arranging internships, students can be encouraged to try different positions and departments to increase their overall understanding of the hotel. It is inevitable that mistakes in the internship process will be scolded by old employees and superiors, which also reflects the actual situation of the hotel industry more truly. Of course, during the internship, I also increased the affection between my classmates and gained the friendship with the hotel staff.
This internship also made me understand that there is no perfect industry in the world. Some industries have high wages but hard work, while others have easy work but few holidays. There is no shortage of suitable jobs in any industry. The key is whether you are persistent enough and excellent enough, and so is the hotel industry. If you choose the hotel industry, you must persevere and make full preparations.
Summary of Hotel Internship 8 We came to the Oriental Cultural Park with our beautiful expectations to start a one-month internship. During this month, we learned a lot that books can't, and the hotel staff experienced the internship. 65438129 October, we were sent to the Hall of Supreme Harmony to run vegetables. On that day, we were all tired to death and scared to death. I think, if we are so scared that we can't go home every day, it's a good thing that the internship after that makes us a little relieved. Although life is a bit boring, we have learned a lot. The theoretical training a few days ago gave us a preliminary understanding of the overall situation of the Oriental Cultural Park. After the internship in the floating restaurant officially started, each of our interns was accompanied by a master.
My teacher is He Zhaoping. She is a very happy person. She will be infected by her happiness at any time. She said that we should work happily and work happily. Only in this way can we do our service better and satisfy our guests. I also feel that everything is the same. Only when you are happy can you do things well.
I remember once after the guests left, my master and I were engaged in tableware hygiene. I think cleaning cups is the most difficult. The cup was wiped clean and glistened in the light. At that time, the master was teaching me experience while cleaning the cup. Suddenly, with a click, the juice cup was scratched by the master. According to the regulations, the cup should be compensated. The master said disapprovingly, "Never mind, I scratched several cups."
Of course, there is a joke here, but it is enough to prove the seriousness of the master. The master often tells me to be careful in everything. Hotel work can temper people's carefulness. I feel that during my one-month internship in the hotel, what the master taught will benefit me for life.
Summary of Hotel Internship 9 According to the arrangement of teaching plan, I was assigned to Julongwan Natural Hot Spring Resort for hotel management internship from April 20th to October 20th of 19/kloc-0. After half a year's internship, I was deeply touched, learned a lot and gained a lot. I personally realized the hard work, the complexity of society, the importance of practice and the necessity of learning.
During my internship, I carefully combined my book knowledge, followed the arrangement and plan of the school step by step, and took my time according to the guidance of the hotel leaders. I studied hard and took the initiative to master the basic business process of the hotel, understand the daily operation norms of restaurants, understand some cooking methods and eating habits of Cantonese cuisine, understand the daily table manners of Cantonese people, and personally feel the necessity of standardized service and personalized service. At the same time, I also have a preliminary understanding of the catering industry in Guangdong ... I have benefited a lot and felt deeply, and deeply realized that learning and internship are closely combined and inseparable, and learning and internship are equally important, especially internship is very important;
In today's increasingly fierce knowledge competition, obvious common sense competition, increasingly precious experience competition, materialistic cross-flow and developed economy, hotel service industry has greatly changed people's outlook on life, money, values and interests, and made people's spiritual pursuit and material enjoyment undergo earth-shaking changes. Therefore, it is more obvious for the hotel industry, which has just started and has a bright future. It is precisely because people see this bright prospect that many businessmen turn their eyes to hotels.
At the same time, for those who study this major ourselves and intend to engage in this industry in the future, it is said that it has also produced endless motivation and pressure, which is a sober step for us to engage in the future development of this industry and understand a lot!
Summary of Hotel Practice 10 First of all, we should change the traditional attitude towards employees.
People are the main body in management, which all managers should grasp. The relationship between superiors and subordinates in management is only a division of labor, not a relationship between ruling and being ruled; On the contrary, the modern management concept tells us that management is a special service. Only when managers serve their subordinates well and help them make outstanding achievements in their work will managers have their own management achievements. The management of modern enterprises must adhere to the "three gods", namely: market taste, customers and employees! An old employee said to the leader in the hotel bbs: "Be kind to employees and be a good leader. Remember, you can't manage all machines. " I think this may be what every employee wants to say to the leader.
Second, enterprises lack a spiritual corporate culture that can unite people.
A nation has its own national culture, and an enterprise also needs its own corporate culture. Corporate culture construction is not dispensable, but necessary for the survival and development of enterprises. When the enterprise is facing various challenges, it needs Qi Xin, the owner of the enterprise, to work together and unite to overcome the difficulties. For enterprises that don't have a good corporate culture, they are usually fragmented. When something happens, they will think about their worries, but no one really thinks about the development of the enterprise. In other words, they just don't integrate themselves into the enterprise. It can be seen that the construction of corporate culture is a necessary guarantee for the survival and development of enterprises.
Third, enterprises lack effective incentive mechanism and promotion system.
In the hotel incentive mechanism, too much attention is paid to material incentives, while spiritual incentives are ignored. In fact, in addition to traditional rewards and punishments, there are many incentive methods that are worth learning from our managers. Sometimes, a smile or a compliment from the leader is more effective than a salary increase reward!
Summary of Hotel Internship 1 1 The short and unforgettable internship journey passed in a blink of an eye, and during this time, I felt like a five-flavored bottle with all kinds of ups and downs. I have unconsciously gone through an eight-month internship in a tense and long working environment every day. Looking back on my internship in the past year, my heart is full of excitement and I feel infinite.
I worked as an intern in the housekeeping department, during which I learned a lot. Every department must be trained before taking up their posts. Of course, the housekeeping department is no exception. The main content of the training is how to make the bed. Our supervisor trained us to make the bed. The whole process of making the bed includes throwing sheets, covering the quilt and flattening it, combining three threads and covering the pillowcase. The combination of three lines means that the center line of the quilt should coincide with the center line of the bed and sheets. Every step of making the bed requires that the sheets should be neatly wrapped in the mattress, and the quilt should correspond to the corner of the quilt cover, and can be thrown a few times; Put on a pillowcase, so the pillow will be full of pillowcases. In addition to making the bed, we also clean the room, including dust removal, floor absorption and bathroom cleaning. Every time you enter a guest's room, you should knock at the door first, and then arrange the bedding; Dust removal is also an important link, every corner should be wiped in place, and items should be put back in place; Sucking the floor is sucking the dust and hair on the floor of the room. Similarly, every corner should be sucked under the bed. Next is the work of the bathroom, changing clean towels, cleaning the toilet, bathroom floor, and finally making up guest supplies. In addition to cleaning the room every day, we also have work such as ward round and laundry inspection. Ward round is to check whether there are any missing items in the room when the guests leave the store, and at the same time check whether there are any left-over items for the guests to take away in time. At the same time, if guests have drinks, they should record them in time. Poor laundry is also an important content. Check the laundry room every morning 10. The process is that the room attendant first asks the guests if they have any clothes to wash. If yes, please fill out this laundry form, and then the waiter will sign his name and the time to collect the clothes. After the clothes are collected, they will be taken away by the staff. These jobs are basically the main jobs of room attendants, of course, the hygiene of daily plans can not be ignored.
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