At work, I have worked in a certain department, a certain department, accounting department and other departments since I worked in _ _ _ _ _. Wherever I go, I am strict with myself, study hard and strive to be an expert. It is with such a firm belief that I have mastered savings, accounting, planning, credit cards, personal loans and other businesses and become an expert in _ _ _ business.
I remember that in order to master the business of _ _ _ _ as soon as possible, I go to my post more than an hour in advance every day to practice counting money, abacus and saving money. Although it took more than 1 hours by car from where I lived to where I worked, I went to work every day, rain or shine, especially in winter, because I was afraid I wouldn't get on the bus. At that time, I often had to go to work two or three hours early. It is also a habit to tidy up first, then read the business book or prepare for a day's work, so that I have enough time to learn more business knowledge and lay a good foundation for the smooth development of my work in recent years.
Most of the positions I have worked in are front desk. In order to better serve customers, I have given different help and services to customers at different levels and with different needs. I remember a customer coming to our bank for the first time. When I learned that he wanted to buy a second-hand house with a loan, I just had an idea because I didn't know what to do, so I introduced him to all the processes of the loan in detail. In addition to serving customers wholeheartedly, I also actively responded to various activities organized by the industry, often participated in various competitions organized by the unit to show myself, and achieved excellent results and was commended by the unit.
In learning, I have never given up learning theoretical knowledge and business knowledge since I joined the work. As I graduated from a finance school and belonged to a technical secondary school, I used my spare time to teach myself to a junior college in _ _, but I was not satisfied with the status quo. In _ _, I taught myself a bachelor's degree in finance at Northeastern University. Because of my hard work and excellent grades, I have been fully affirmed by my teacher in my study, and I am actively preparing my thesis defense. Not only have I mastered and improved my financial knowledge, but also have a certain theoretical level, which has completely reached the level of undergraduates. While studying the theory, I learned more about my own business, integrated the learned financial knowledge into my work, and constantly improved my business level. I took the national intermediate economist qualification examination in _ _ and was employed as an intermediate teacher by my bank. In the examination of business knowledge for many years, every accounting qualification examination has reached the level of 1.
Finally, I want to say that the above is just a little achievement in my work, and I can't do without the help of unit leaders and colleagues. I have always believed the saying, "No matter how bright a match is, it is only as bright as a bean." . But if you light a pile of matches with a match, it will burn very brightly. "I hope to use my brilliant youth to ignite the passion of everyone around me and inspire my colleagues to contribute, forge ahead, make contributions and create a career together. ...
Bank employees' performance appraisal and self-evaluation Article 5 _ _ Second year of work. Looking back on the past year, although it was hard, it was very valuable and I learned a lot that was not in books. I strive to improve my business level and learn from my predecessors and customers with an open mind. Received the appreciation and support of the leaders, and was also rated as "advanced worker in the industry". The following is a summary of my work in the past year.
Attach importance to theoretical study, consciously strengthen the study of relevant financial policies and laws and regulations, build a solid theoretical knowledge structure, and constantly improve their overall comprehensive quality.
In the special year of _ _ _, the introduction of new loan regulations and the improvement of related systems have brought great changes to the development of various businesses at present. Although I am an ordinary front desk comprehensive teller, I know that as a comprehensive teller, I can't provide customers with perfect and fast services without excellent business theory support. In order to improve my overall quality and keep up with the changes in policies and regulations, I consciously use my rest time. I have systematically studied relevant rules and regulations and newly issued documents, so that I have a more comprehensive understanding of the current policies and regulations, and I can also give correct feedback and reply to the daily customer business consultation on the counter.
In addition, in order to quickly adapt to the needs of financial work in the new era and enhance the systematicness and continuity of overall business study, for more than a year, I have studied all kinds of financial knowledge through various channels with a modest and prudent learning attitude and paid close attention to current affairs, politics and macroeconomic trends. For all kinds of documents and materials released by the Associated Press, I not only stay at the level of understanding, but also pay attention to the integration and application of all kinds of materials. Through the development of daily work and the continuous accumulation of work experience, I have greatly improved my comprehensive business ability, comprehensive analysis ability, coordination ability and written language expression ability.
In order to ensure the pertinence and effectiveness of learning, I seized the opportunity of learning, actively participated in various training and skill examinations of the associated press and grass-roots clubs, and paid attention to timely feedback and review in combination with my actual situation, and solved my existing problems in time, and achieved certain achievements and progress.
Work, conscientiously perform their duties, do a solid job.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ With the goal of "customer satisfaction and business development", we devote ourselves to studying business skills, flexibly embody various financial policies and spirits in our work, establish a good window image of enthusiastic service, and let every customer return satisfied. At present, I have to face many customers at the counter every day. In order to provide efficient and high-quality services to customers, I often remind myself that "customers are God, and understanding is the beginning of communication". In the busy work, I insist on "smile service" and answer customers' questions patiently and meticulously. In the past year, there have never been any customer complaints or dissatisfaction caused by personal reasons.
Especially since I started working in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Now I will evaluate my work in the first quarter of 2000 as follows:
1, speed up the change of thinking.
After 20 __ years of post adjustment, I was hired as "Grade 8 Executive Accountant". In the face of my new position, I repeatedly told myself to find the right position and enter the role as soon as possible, because idle people are not allowed in the office. Part of the management burden has been lightened, so I concentrate on the front desk business and product marketing, especially the marketing of savings deposits and related new products, and dare not relax. In 2000, by learning and understanding the spirit of a series of staff meetings, middle-level cadre meetings and the first "business analysis meeting", the new leadership has made great progress, which not only stimulated the working enthusiasm of all the staff in the operating room, but also broadened my own working ideas. The pressure of "survival" has become the driving force. In the labor competition with the theme of survival and development, we have continuously increased our efforts. On the basis of fully tapping the potential of all aspects, in view of the actual situation and standing at the height of rapid development, the director of the business office and I objectively analyzed the gap between the incremental share of deposits and other banks. Under the guidance of the accounting supervisor, we worked out the work plan and scheme in detail, and carefully followed the working idea of "great development, big market and big marketing" established by the head office and branch of our bank, in collecting land compensation, paying employees for buyouts, recovering unpaid positions, the source of wages of group enterprises and paying compensation to Yanzhou. As the main bank of accounting, the operating room is the hub of all work and the center of accounting of the whole bank. To improve the level and quality of our accounting management, we must start with the basic accounting work in the office. According to the requirements of internal control system, through the careful analysis of different positions and business types in the operation room, the post responsibilities have been re-formulated and refined, the rotation system has been adjusted, the operation process has been tightened, and a series of management regulations have been formulated, such as cash management methods for cashboxes, documents management methods for cashboxes, securities business management methods, voucher sorting and binding methods, and accounting error assessment methods. Clear person to monitor cash boxes, documents, key accounting subjects and accounts in real time to ensure that problems occur, find them in time and solve them in time. At the same time, by formulating the secondary distribution method, the performance salary of operating room staff is combined with the business volume, the completion of deposit tasks, accounting quality, service quality and labor discipline, which breaks the "small pot rice" and "small flat rice" in distribution and promotes the completion of various task objectives and the improvement of service quality and accounting quality.
In addition, I also actively participated in the upsurge of absorbing and increasing deposits, talking about deposits in class and running after class, and guiding the front desk tellers to improve their awareness of deposits and indicators with their own actions. And summed up the experience of "new customers are attracted by service and old customers are emotionally stable" with comrades. Last month, an elderly customer who entered the business hall for 200 years forgot his password of $65,438+0,000. I went to the door four times to report the loss. The customer was very moved and transferred all kinds of deposits from other banks to the business hall. In order to improve the professional quality of ourselves and the staff of the business department and ensure the quality of our accounting audit, we have formulated a detailed training plan and a document circulation learning system, and organized the staff of the business department to study accounting business, accounting regulations and professional ethics education in their spare time. In addition, I also actively participated in the unified business training organized by banks, paying attention to practical results and not going through the motions, which made my business knowledge more comprehensive and my business operation more skilled and standardized.
2, set an example, study hard the internal control system, improve work efficiency.
In 2000 _, under the requirements and guidance of the president in charge and the accounting supervisor, the director of the business office and I studied different business volumes and different types of post settings and labor combination forms in strict accordance with the requirements of internal control system, re-formulated and refined the responsibilities of accounting posts, tightened the operation process, and determined the corresponding responsibilities according to the business authority handled by different business personnel. At the same time, according to the requirements of the superior bank and the actual situation of our branches, we participated in the formulation of a series of rules and regulations such as cash management measures, cash management measures, securities business management measures, voucher binding management measures and accounting error assessment measures this year. , further standardize the accounts of all branches, make our accounting procedures more rigorous, business procedures more safe and scientific, and achieve mutual restraint and clear responsibilities. Strengthen internal control and improve work efficiency. In daily work, through active observation and summary, problems and unreasonable places in business operation can be reported to the director and supervisor in time, and tellers and outlets can be reminded in time to play a warning role.
3. Strive to improve their service and professional quality.
Quality and civilized service is an eternal topic in the financial industry. However, all the staff in the business hall really spent a lot of brains on how to implement the action and completely change the social image of the bank. First, put the right position, win customers with service, absorb deposits with customers, and keep jobs with deposits. We have eliminated ideological slack and deficiencies, completely updated our concepts, consciously standardized our behavior, and conscientiously implemented various service measures based on customer satisfaction. The second is to take business technology and proficiency as the measure of service level, practice basic skills hard, speed up business handling, avoid mistakes and grasp quality. Although our office is committed to providing services, due to various factors, the service quality of the office is still unsatisfactory. The third is to learn new business knowledge, expand the business field of the business office and create a good development environment. For myself, I have tried my best to achieve the "three services". First, I serve my customers well. Because my main task is to be in charge of the front desk, the teller introduces me to difficult businesses and customers almost every day. In the spirit of "customer first", I always satisfy customers. For some difficult things, I took the initiative to bring gifts to my door, and finally I saw the smiling face of my customers. In this way, some customers even made friends with me and became loyal customers of CCB. The second is to provide good service to the tellers in this business room. No matter what happens to the teller's business and equipment, I can take the initiative to solve it. I can take the initiative to care for and help those tellers who are unwell and unhappy at home. The third is to provide good services for all outlets. Because the office is the central hub of the bank's business, I have frequent business contacts with various outlets. No matter whether the outlets come to me because of equipment problems or business problems at work, I can actively contact or try my best to help them solve them personally.
4. Do a good job in new business learning and marketing.
This year can be said to be the marketing year of our products. Since this year, our new financial products have emerged one after another. I also seize the time to learn new business and master new skills in the shortest time, make our product marketing the focus of this year, vigorously publicize and market our products, and at the same time guide and assist other outlets to carry out new business promotion activities and strive to develop intermediary business. By the end of the year, I had handled more than ten kinds of fund business, with an amount of nearly 2 million yuan, and more than 2 million yuan in agency bookkeeping and electronic government bonds, ranking among the best in the city. Under the arrangement of the bank, I also gave many lectures to the counter staff of the bank on new businesses such as online banking, call center system, credit card business and vip customers.
5. Take the lead and give play to the leading role of party member.
The year of 20__ was a year of major reform of China Construction Bank. In 2000, in addition to studying the spirit of the reform documents and making good preparations, I also actively talked with comrades in my office about the reform, discussed the necessity and inevitability of the reform, strengthened their confidence in the reform of our bank, and corrected their attitude towards the reform. In my daily work, I take the lead, work overtime, take the initiative to care for and help others, report problems in time and actively solve them. Try to show the leading role that a party member and a middle-level cadre should play.
20__ _ Busy and nervous, with the guidance of the accounting supervisor and the help of comrades, all aspects have made some progress, but they are still bound by many shortcomings and deficiencies, such as emphasizing many objective difficulties on some issues and not giving full play to subjective initiative; To solve some new problems, we can't consider the problems systematically, and our understanding and views on the problems are not high enough. These are my weaknesses that need to be solved urgently.
200_ is a year of great changes and rapid development in our bank, and it is also a year of more intense competition in the financial system. The existence of opportunities and challenges will further stimulate the fighting spirit and work enthusiasm of me and all the staff in our business office. I will continue to work, unite and contribute.
_ _ and _ _, under the care and guidance of the General Party Branch, the president in charge and the accounting supervisor, and with the cooperation of the director of the office, I earnestly implemented the main work line of the office "focusing on standardized management of basic accounting work, focusing on improving accounting quality and preventing financial risks". Through the sincere cooperation of all the staff in the office and my unremitting efforts, all aspects of the office work have been improved to varying degrees, and I will do it myself. I will, as always, carry forward these fine styles in the future and strive for a new high next season!
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