First, personal etiquette

(1) instrument?

Instrument refers to a person's appearance, which is the external expression of a person's mental outlook. A person's hygiene habits and clothes are closely related to the formation and maintenance of a dignified and generous appearance. 1. Hygiene: Cleanliness is the key to beautiful appearance and the basic requirement of etiquette. No matter how beautiful clothes and luxurious clothes are, if the whole body is covered with dirt and smell, it will inevitably destroy a person's aesthetic feeling. Therefore, everyone should develop good hygiene habits, such as sleeping, getting up, washing face and feet, brushing their teeth in the morning and evening and after meals, washing their hair and bathing frequently, paying attention to neat appearance and changing clothes frequently. Don't "clean personal hygiene" in front of people. For example, picking teeth, picking nostrils, digging ear wax, manicure, rubbing dirt and so on. These behaviors should be avoided by others, otherwise, it is not only unsightly, but also disrespectful to others. When talking with people, keep a certain distance and keep your voice down.

It's too big. Don't spill it on the population.

2. Clothing: Clothing reflects a person's cultural quality and aesthetic taste. Specifically, it is necessary to be natural, decent, harmonious and generous, and to abide by some established norms or principles. Clothing should not only adapt to its own specific conditions, but also always pay attention to the dress requirements of objective environment and occasions, that is, dress should give priority to time, place and purpose, and strive to keep in harmony with time, place and purpose in all aspects of dress.

(2) Can you talk?

As an art, speech is also an important part of personal etiquette. ?

1, courtesy: be sincere and kind; The sound size should be appropriate, and the tone should be peaceful and calm; Respect others. ?

2. Terminology: honorifics, words expressing respect and courtesy. Such as "please", "thank you" and "sorry" in daily use, and the word "you" in the second person's address. The first meeting was "long heard"; Long time no see; Please criticize it as "teaching"; Trouble others call it "disturbing"; Seeking convenience is "borrowing light"; Ask people to do things, such as "please". Efforts should be made to form the habit of using honorifics. At present, the polite expressions advocated in China are ten words: "hello", "please", "thank you", "sorry" and "goodbye". These ten words embody the basic language form of speaking civilization.

(3) etiquette?

1, Conversation posture: Conversation posture often reflects a person's character, cultivation and civilized quality. So when talking, first of all, both sides should face each other squarely and listen to each other. They shouldn't look around, read books and newspapers, look tired and yawn. Otherwise, it will give people the impression of being absent-minded and arrogant.

2, standing posture: standing posture is the most basic posture of people, is a static beauty. When standing, the body should be perpendicular to the ground, the center of gravity should be placed on the palms of the two front feet, and the shoulders should be relaxed. Arms naturally droop or cross in front of the body, eyes straight and smiling. Don't bend your neck, waist and legs when standing. In some formal occasions, it is not advisable to put your hands in your trouser pockets or cross your chest, let alone make some small moves unconsciously. This will not only appear stiff, give people a feeling of lack of self-confidence, but also lose the dignity of etiquette. ?

3, sitting posture: sitting is also a static shape. A dignified and elegant sitting posture will give people an elegant, steady and natural aesthetic feeling. The correct sitting posture should be: straight back and relaxed shoulders. Women should put their knees together; Male knees can be separated, but not too big, generally not more than shoulder width. Put your hands naturally on your knees or on the armrests of your chair. On formal occasions, you should be gentle when you sit down, dignified and steady when you get up, and you can't rattle tables and chairs and create an embarrassing atmosphere. No matter what sitting posture, the upper body should be kept straight, as the ancients said, "sitting like a clock." If you insist on this, no matter how you change your posture, it will be beautiful and natural. ?

4. Walking posture: Walking is the main action in people's life, and walking posture is a dynamic beauty. "Walking like the wind" means using popular water to describe a brisk and natural gait. The correct walking posture is: light and steady, chest raised, shoulders relaxed, eyes looking straight, smiling, swinging arms naturally. ?

Third, * * * etiquette.

(1) Etiquette in Specific Public Places

1. Theater: The audience should be seated as soon as possible. If your seat is in the middle, you should be polite to the person sitting.

The caller motioned for him to let himself through. It's impolite to give up your seat face-to-face. Never let your hips face other people's faces. Pay attention to dress neatly, even if it is hot, it is unsightly to be naked. Don't talk loudly, laugh or make noise in the theater, and don't treat the theater as a snack bar. After the performance, the audience should leave in an orderly way and don't push.

2. Libraries and reading rooms: Libraries and reading rooms are public learning places.

(1) Pay attention to neatness and obey the rules. T-shirts and slippers are not allowed in. When sitting, don't leave a seat for others. When looking for the directory card, don't turn it over or tear it off, and don't scribble on it with a pen. ?

(2) Keep quiet and sanitary. Walk lightly, don't talk loudly, and don't eat food with sound or shells.

(3) Books, tables, chairs and benches in libraries and reading rooms belong to public property, so we should take good care of them and don't portray or destroy them at will. ?

(2) Ride etiquette?

1. Cycling: We must strictly abide by the traffic rules. Do not run a red light, ride a bike without an umbrella, chase or run a tortuous race, or ride a bike with people. When the old, the weak, the sick and the disabled are slow to move, they should understand and take the initiative to be polite.

2. By train or ship: In the waiting room, keep quiet and don't make any noise. Line up in turn when you get on the bus. Don't push or collide. Don't spit everywhere, throw scraps of paper and let children urinate everywhere in the carriage and on the boat.

3. By bus: When the bus arrives at the station, you should queue up in turn and take good care of women, children, the elderly and the sick and disabled. Don't grab a seat after getting on the bus, and don't put anything on the seat to occupy it for others. Passengers who are old, weak, sick, pregnant or holding a baby should take the initiative to give up their seats.

(3) Travel etiquette?

1. Sightseeing: All tourists should take good care of the public property in the tourist area. Public buildings, facilities, cultural relics and historic sites, even flowers and trees, cannot be destroyed at will; Don't scribble, scribble or carve on columns, walls, monuments and other buildings; No spitting, urinating, no environmental pollution; Don't throw peels, scraps of paper and sundries.

2. Hotel Accommodation: Passengers staying in any hotel should not make any noise in the room, so as not to affect other guests. Be polite to the waiters and thank them for their service.

3. Dining in a restaurant: respect the work of the waiter, be modest and polite to the waiter, wait patiently when the waiter is too busy, don't knock on the table and bowl, and don't shout. For the waiter's mistakes in work, we should put forward them in good faith, not cynicism. ?

Second, meet etiquette?

1, shake hands: shaking hands is an important way to communicate ideas, exchange feelings and enhance friendship. When shaking hands with others, look at them with a smile, don't be absent-minded, look around, and don't shake hands with others with a hat and gloves. In general, the handshake time should not exceed 3 seconds. You must stand up and shake hands to show respect and courtesy to others.

Shaking hands also pays attention to a certain order: generally speaking, it pays attention to "honour person's decision", that is, after ladies, elders, married people and people with high status reach out, men, juniors, unmarried people and people with low status can reach out and respond. If a person wants to shake hands with many people, the polite order is: elder first, younger generation first, host first, guests first, superiors first, subordinates first, ladies first, men first.

2. Bowing ceremony: Bowing, which means bending down to salute, is a polite way to admire others. Look at each other politely before bowing to show sincere respect. When bowing, you must stand at attention, take off your hat, be solemn, don't eat in your mouth, and don't say anything unrelated to the salute while bowing.

3. Greeting: Greeting is a silent greeting etiquette, which is often used by people you know to say hello in social situations. In social situations, people often wave, bow and take off their hats to show friendliness.

Fourth, the official etiquette?

(1) Face-to-face reception and dressing?

When the superior visits, the reception should be thoughtful. Listen carefully and remember the work assigned by the leaders; Leaders should answer truthfully when they know the situation; If the leaders come to offer their condolences, they should express their sincere thanks. When the leaders leave, they should get up and say goodbye to each other.

When subordinates visit, the reception should be cordial and warm. In addition to following the general guest etiquette reception, listen carefully to the questions reflected. If you can't answer at the moment, you should reply politely. After the visit, get up and see me off.

(2) Telephone reception etiquette?

Basic requirements for telephone answering:

(1) When the phone rings, pick up the phone and announce yourself first, and then ask the other party's intention to call.

(2) Telephone communication should carefully understand each other's intentions and repeat and echo each other's conversation when necessary to show positive feedback to each other.

(3) A telephone directory should be available, and important telephone calls should be recorded.

(4) When the telephone content is finished, wait for the other party to finish, and then end with "goodbye". After the other party puts down the microphone, gently put it down to show respect for the other party. ?

(3) Etiquette in introduction

When guests come to the office to meet the leaders, they are usually introduced by the office staff. Guide guests

On the way to the leader's office, the staff should walk a few steps in front of the guests to avoid turning their backs on them. Don't walk around casually while accompanying guests to meet leaders. You can say something decent at will or introduce the general situation of your unit.

Before entering the leadership office, you should knock on the door gently, and you can enter only after you get permission. You must not rush in. When knocking at the door, tap with your fingers, not pat hard. After entering the room, you should nod to the leader first, and then introduce the guests to the leader. Pay attention to the wording when introducing, signal with your hands, but don't point your finger at each other. The order of introduction is generally that people with low status and young age are introduced to people with high status and old age; Introduce gay men to lesbians; If several guests visit at the same time, they should be introduced in the order of their duties. When you leave the room after the introduction, be natural and generous, keep a good posture, and turn around and close the door gently after going out.

(4) go on road trip

Office staff should pay attention to when accompanying leaders and guests to go out by car:

(1) Let the leaders and guests go first, and then go by themselves.

(2) Take the initiative to open the door and signal with the hand, and then close the door after the leaders and guests sit tight. Generally, the right door of a car is the first and most important, so you should open the right door first and don't use too much force when closing the door. ?

We are very particular about the seats on the bus. In China, the right is up and the left is down. When accompanying guests, you should sit on the guest's left. ? 「HTK」

(5) delivery and receipt?

Sending and receiving things is a common behavior in life.

The basic requirement of etiquette is to respect others. Therefore, when handing things, you must use both hands to show respect for each other. For example, submitting business cards: after being introduced, the two sides often exchange business cards with each other. When submitting a business card, you should hand it respectfully with both hands, and the front of the business card should face the other party. When accepting other people's business cards, hold them respectfully with both hands. After receiving the business card, read it carefully or consciously. You shouldn't put it in your pocket or throw it around without looking.

(VI) Meeting Etiquette The general etiquette of a meeting mainly includes the following points:

(1) Make the meeting notice clear.

(2) It is planned to send a meeting notice. The notice of the meeting must specify the time, place, theme and participants of the meeting. Notice should be given in advance so that participants can be prepared.

(3) Arrange the meeting place. The size of the venue depends on the content of the meeting and the number of participants. If the site is difficult to find, signposts should be installed near the site for guidance. ?

(4) The meeting time should be compact. For a "marathon"-style long meeting, there are often lengthy reports above, but yawns below. Therefore, it should be a very important part of meeting etiquette to be concise, make effective use of time and discuss substantive issues. ?

(5) Greeting etiquette. For some large and medium-sized meetings, we should conscientiously do a good job in welcoming the participants. Generally, a meeting group should be formed before the meeting to deal with related issues. ?

Sixth, daily communication etiquette?

(1) Banquet etiquette?

Banquet is one of the common forms of communication activities in public relations, and a proper banquet will add a lot of color to the friendship between the two sides. Be punctual when eating, tidy up your appearance and costume before going to dinner, and be neat and generous. Guests should obey the host's arrangement when arranging banquets. After you are seated, the host greets you and you can start eating. Don't fill in too much when you take food. If it is not enough, you can take the exam again. If the host takes food for you, say "thank you". Eat politely, shut up and chew slowly. Don't make any noise or vomit. Don't talk with food in your mouth. Cover your mouth with your hand or napkin when picking your teeth. When the host gets up to propose a toast, he should stop eating and listen carefully. When clinking glasses, the host and guests touch first. Many people can raise their glasses at the same time, not necessarily clinking glasses. Don't drink too much. You can propose a toast, but don't force it.

(2) party etiquette

When attending the dance, gfd should be neat and generous. Try not to eat food with strong pungent smell, such as onion, garlic, vinegar, etc., do not drink strong liquor, and do not enter the dance floor sweating or exhausted. People with colds should not enter the dance floor. If you can't dance yet, you'd better not learn to dance on the dance floor now, and then enter the dance floor after learning. In general, men should take the initiative to invite women politely; If it is a relationship between superiors and subordinates, both men and women, subordinates should take the initiative to invite their superiors to dance. When dancing, be dignified, keep your body flat, straight, upright and steady, and avoid being frivolous and reckless; Men's movements should be gentle and elegant, not too tight or too close to women; In case you bump into your partner's foot or someone else, you should politely apologize to the other person's forehead. You can't stop dancing until a song is over. The male partner should send the female partner to the seat and express his gratitude, and the female partner should nod in return. In addition, we should pay attention to manners, maintain the order of the dance floor, do not smoke, throw peels around, laugh loudly, make noise at will, and put an end to all rude behaviors.

(3) Visiting etiquette?

1. Invitation etiquette before visiting: Whether visiting for business or personal reasons, you should call the interviewee in advance. There are four main points of contact:

(1) Self-reported (name, company, position). ?

(2) Ask the interviewee whether he is at work (at home), whether he has time and when. ?

(3) Put forward the contents of the visit (business interview or courtesy visit) to prepare the other party. ?

(4) With the consent of the other party, agree on the specific visiting time and place. Pay attention to avoid eating and rest, especially taking a nap. Finally, thank each other. ?

2. Manners and manners during the visit:?

(1) Be punctual and keep appointments. ?

(2) Pay attention to the art of knocking at the door. Knock on the door with your index finger, with moderate intensity, and knock three times at intervals in an orderly manner, waiting for an answer. If no one answers, you can try harder and knock three times. If you have an answer, you can stand sideways on the right door frame, and then walk half a step forward when the door is open, opposite to the owner.

(3) The host can't sit down casually until he gives up his seat. If the host is an elder or superior, you can't sit first without sitting. owner

After people give up their seats, they should say "thank you" and then sit down in a polite manner. The host handed Yancha his hands and thanked him. If the host has no habit of smoking, he should restrain his addiction and try not to smoke as much as possible to show respect for the host's habit. When the host offers fruit, he should wait for the old man or other guests to start work before taking it himself. Even in your closest friend's house, don't be too casual. ?

(4) When talking with the host, the language should be polite. ?

(5) The conversation time should not be too long. When you get up and leave, you should apologize for "disturbing" the host. After going out, I turned and offered my hand to shake hands with my host and said, "Please stay." . After the host stopped, he walked a few steps and waved back: "Goodbye".

Seven, foreign etiquette?

In international communication, protocol is a very important job, and many foreign affairs activities are often carried out through various communication etiquette activities. Generally speaking, all kinds of communication activities have certain conventions in the world, but countries often have their own unique practices according to their own characteristics and customs. In our foreign exchanges, we should not only carry forward the fine tradition of China's etiquette country, but also respect the customs and habits of various countries and nationalities and understand their different manners and manners, so as to be truly courteous in foreign activities.

1. Etiquette: In foreign affairs, you should behave naturally, dignified and steady, and your expression should be natural, sincere and amiable, and you can't be informal. When standing, don't lean on your body, don't lean on the table or lean on it; When sitting, keep your posture straight, don't tilt your feet, shake your legs, and don't look lazy. Lesbians don't stretch your legs. When you leave, you should walk gently. If you encounter an emergency, you can speed up your steps, but don't run in a hurry. When you speak, don't make too many gestures, and don't laugh or shout.

2. Talk: When talking with foreign guests, the expression should be natural, the attitude should be sincere, the language should be civilized and the expression should be appropriate. Don't eavesdrop when others are talking to others alone. If you need to talk to someone, you should wait until someone else has finished. If you have something urgent to leave during the conversation, say hello and apologize. When talking with foreign guests, don't ask them about their age, resume, marriage, salary, clothing price and other private lives. When talking with foreigners, it's best to choose topics that like listening to music, such as sports competitions, cultural performances, movies and TV shows, scenic spots, holidays, cooking snacks and so on. Everyone will be interested. This kind of topic makes people relaxed and happy and can be widely welcomed. If foreigners take the initiative to talk about unfamiliar topics, they should listen carefully and ask questions seriously. Never pretend to understand, let alone take the initiative to talk to foreigners about topics that you have only a little knowledge of.