Customer service specialists in 4S shopping malls should learn to write summaries during their internship. Summarize the work content, the problems encountered in the work, and how to do the customer work well, so as to make progress. So, how to write the practice summary of customer service specialist? 606 job-hunting auto talent network can help you: 1. List the daily work content. In the summary report, the customer service specialist needs to list your daily work content one by one, so that people can clearly see your work. In the internship stage of 4S shop, it is a process of learning customer service. Your internship report should make people see that they are constantly accepting new things and learning new knowledge. For example, (1) accepts customers' consultation, records customers' information and complaints, and gives feedback. (2) Organize customer data and carefully extract customer data files every day. (3) Pay an irregular return visit to customers. 2. Gains and Shortcomings of Work During my internship in a 4S shop, I gained something from my work, but there were also some shortcomings. Gains and shortcomings can be said to be an important point in the internship report, because you can see what you have learned from the work of the account specialist and what you have not done well. Only by clearly knowing your own shortcomings can you learn and achieve the purpose of learning new things. You can be brave enough to admit your shortcomings in your work and give people a modest personality. For example, during my internship, I also had many shortcomings. The skills of dealing with customers are not mature enough, things are not well considered, and the knowledge of the automobile industry is lacking. But I will learn from them, urge myself more at work, learn customer skills, and learn more professional knowledge in the automobile industry in my spare time to improve my skills. 3. Work Objectives With a goal, there is motivation. Graduates who have just come out for internship must set a goal for themselves. On the basis of understanding your own actual situation, do a good job in the goal of customer service specialist. Now that you have a goal, you must write a customer service work plan and realize it step by step. For example, the next step is to give customers a timely reply to the feedback information from customers who put forward opinions or suggestions to achieve customer satisfaction. Do a good job in customer maintenance activities to improve customer satisfaction. The work of a customer service specialist requires patience, care and dedication. Therefore, when making a work plan, you can't do it in one step. First, you should do it well from the details.