1, strictly abide by the laws, regulations and rules of medical and health management, norms and routines of diagnosis and treatment, abide by the professional ethics of medical services, improve service attitude, establish a good doctor-patient relationship, and prevent the occurrence of medical disputes. Medical staff have noble professional ethics, which is the first premise of serving patients wholeheartedly and the lowest standard to measure a medical worker. Therefore, hospitals should educate medical staff to establish the spirit of loving their posts and dedication and the service concept of "people-oriented", carry out in-depth "patient-centered" quality service activities, and seek medical treatment in a civilized manner. 2. Strengthening quality management and plugging loopholes in medical institutions are effective measures to prevent medical disputes. In order to improve medical quality, ensure medical safety and reduce the occurrence of medical disputes, it is necessary to effectively guarantee medical quality and effectively monitor all links that affect medical quality. 3. Improve the writing quality of medical records and various medical documents, and strengthen management. Record the actual situation of patients in strict accordance with the objective situation, mark the medical records according to law when correcting, keep the medical records safely and properly, and be strictly responsible for the medical records.