Firstly, it briefly introduces the emergence and development of China's postal ems, analyzes the development trend of international and domestic advanced express delivery enterprises, the formation process of competition pattern, the comparison of competition strategies and development characteristics in all aspects, and the present situation and problems of postal EMS development. This paper mainly analyzes the historical evolution and present situation of the development of Baicheng postal express delivery enterprise, expounds the main problems currently faced, and especially makes a comprehensive analysis and evaluation on the process of Baicheng postal express delivery. It is pointed out that the key to the development of modern enterprises is not only information technology but also process technology. This paper puts forward the concept of business process reengineering of modern enterprises, and points out that business process reengineering is one of the effective ways for enterprises to develop better and further improve their competitiveness. Specifically, firstly, the functional system of postal EMS system business process is summarized, and each function is described in detail to form a business process state diagram; Secondly, point out the problems existing in the current situation of each business process and make a systematic analysis; Thirdly, combined with the problems existing in the business flow chart, the optimization scheme of the process is put forward to further apply the information management system technology; Fourthly, concretize the business process optimization scheme to form an optimized business flow chart; Finally, the benefits after process optimization are evaluated. Using the flow chart technology of BPR, the whole business process of Baicheng Post EMS is decomposed in detail, and the problems are found from the nuances, and the business process optimization scheme based on information technology is put forward. Finally, it analyzes the influence of process optimization on the organization and benefit of Baicheng Post EMS enterprise, and draws the conclusion that business process optimization is the inevitable choice for the development and growth of Baicheng Post EMS enterprise through specific benefit analysis.

Analysis of EMS service in the same city

Third, the role of commerce in the same city

(A): Develop new markets and improve the efficiency of enterprises.

(2) Purify the market, maintain the reputation of EMS, improve the overall physical delivery level of society, and provide better services for users.

1: At the beginning, other courier companies did play a useful supplement and help, expanding the scope of EMS services and improving the quality of EMS services. However, with the change of the actual situation, they are doing a lot of things that are increasingly unfavorable and harmful to EMS, and at the same time they have caused huge losses to users.

2. Other companies, regardless of their own conditions, limit regardless of the consequences for the benefit. Causing undue losses to users. It reduces the overall efficiency of society.

3. Other companies are not well-known themselves. They stole the name of ems to develop the market for profit, and let EMS bear the responsibility after problems, which damaged our reputation of EMS.

4. Also for the benefit, other companies are still competing with EMS. Sometimes there will be competition for existing EMS customers in various departments. After the mail is robbed, part of it will flow to other companies or regions, and the other part will flow back to the post office to obtain the downward floating policy of EMS, resulting in double losses of EMS. Even if the existing EMS customers of various departments cannot be snatched away, the income that could have formed the downward policy of income will generally be lost. As a result, EMS revenue declined as a whole, and the downward floating policy could not play its due role.

5. When EMS enters the same city market and forms a scale, other companies will be greatly reduced for various reasons, and other companies operating in the same city will also withdraw from this market. It is also a kind of pressure on unqualified agents. This not only consolidated the EMS market, but also saved the undue reputation loss of EMS and increased the income. It is much more effective than administrative means to manage the monopoly of postal services on the letter market by such market means and economic means. Only in this way can we better fulfill the obligations required by the Postal Law.

(c): It is beneficial to improve the service level of each department to fixed big customers, reduce the pressure and interference of 185 business to each department, and improve the service quality of 185 mail.

1: Due to the long business hours of 185; Irregular; Decentralized business; Strict time limit for picking up goods; The characteristics of less business income are not compatible with the characteristics of each department serving fixed customers. In fact, the 185 business has caused different degrees of interference and pressure on personnel arrangements. The incompatibility of the above two business characteristics reduces the service quality of the business that cannot be 185, and it is difficult to meet the external commitment of 185.

2. The same city business is assessed by unified scheduling and linked with the efficiency of single mail, which is very suitable for the characteristics of 185 business, so it is beneficial to improve the service quality of 185 business and reach the external service commitment of 185. All departments can focus more on their own services and improve efficiency.

(D): a good channel for the placement of surplus EMS personnel.

1: The postal service will lay off thousands of people in three years, including EMS. There are a large number of layoffs this time, and the old comrades who have worked in the post office for many years are often laid off. They are relatively older, and their technical level and learning ability are relatively poor. However, they are hard-working and hard-working, and have contributed to the postal service for half their lives. Their arrangement is a very headache.

2. The commerce in the same city itself is an absolute labor-intensive industry. A large number of people are needed, and employees are required to be hard-working and practical. On the technical level; Education level and other requirements are relatively low. EMS surplus personnel better adapt to the requirements of the same city business. And they are all experts, which saves the cost of training and unfamiliar work. Their working ability is definitely much better than that of social workers, and their service level is also much higher. Kill two birds with one stone is a good thing.