First, the background of the paper.
With the rapid development of Sichuan Telecom's CDMA mobile communication network construction scale, communication plays an increasingly important role in the organization and management activities of CDMA network construction. Telecom new technology and new business projects are different from traditional telecom data and exchange professional equipment construction projects, which not only include the installation and construction of equipment and network hardware platforms, but also include routine project management, product solutions, research-oriented new technology tracking, pilot and research-oriented new product development. This puts forward new requirements for the project management and communication management of the project under construction, which is different from the previous telecom equipment installation project. This determines that new technologies and new business engineering have the following characteristics:
1. covers a wide range of professions, including data, transmission, switching, power supply and many other professions;
2. In terms of project management, the new technology and new business group is responsible for value-added business projects according to the division of labor. The daily management of the project is heavy, and the information of all parties involved in the construction is very large, which is bound to consume a lot of time and energy of the project manager; In the support of technical solutions to the front end, new technologies and services play the role of external concentration and internal overall planning; Communication management has become the core part of engineering management;
3. In order to quickly occupy the market and provide new services for users, new technology and new business construction projects are strict in time, and the progress, quality, cost and risk of project implementation are difficult to control, making project communication and management more difficult;
4. Telecommunication departments, units and manufacturers involve many people, and the workload of coordination and communication is huge, and the information of all parties is prone to asymmetry;
Established in 1999, Sichuan Dazhong Communication Construction Supervision Co., Ltd. has obtained Grade A supervision qualification of communication engineering approved by the Ministry of Information Industry, Grade B supervision qualification issued by Sichuan Provincial Construction Department, passed ISO900 1 quality management system certification, and won the AAA enterprise reputation of China Construction System. Sichuan Public Communication Construction Supervision Co., Ltd., as a wholly-owned subsidiary of Sichuan Communication Industry Service Co., Ltd., mainly undertakes the first, second and third types of communication construction supervision business, including wired transmission, wireless transmission, telephone exchange, mobile communication, satellite communication, data communication, integrated wiring, communication pipelines, communication towers, postal equipment installation and other professional projects; At the same time, undertake the second-class and below project supervision of housing construction.
Second, the purpose and significance of this paper.
This paper emphasizes the close relationship between communication and traditional management functions, discusses the objective and subjective elements of communication, and reveals the complexity of communication in the construction of CDMA mobile communication network. This paper investigates the relationship between communication theory and practice in detail, and points out that communication is not a simple information transmission, but an understanding of information. In addition, the first half systematically expounds the principles of management communication; At the same time, how to listen effectively, how to create a good communication atmosphere, how to improve performance and satisfaction through effective communication, and how to improve teamwork are discussed in detail. In the second half, taking CDMA construction as an example, the communication principle is vividly explained, and the communication theory and practice are organically integrated. Through vivid cases as an introduction, the communication theory is organically integrated into the vivid management communication scene, which is easy to understand.
Three, research objectives, research content and key problems to be solved.
1, research objective:
Through the application of communication management in project implementation, other project management (such as schedule management, quality management, human resource management, etc.) can be effectively improved.
2. Research contents:
This paper will study and analyze the communication management in each stage of the project based on the implementation experience of CDMA service network engineering construction of Sichuan Telecom. This paper probes into the problems encountered in each stage and their solutions, and integrates the project communication management theory into the project construction to better guide the project construction.
3. Key problems to be solved:
1) Analysis of the problems existing in the pre-construction and system use of the project;
2) Using the project management method, conduct in-depth research on the problems found and find out the solutions;
3) Put forward improvement suggestions according to the actual situation.
Fourthly, the analysis idea, research method and research scheme of the paper.
1, the analytical thinking of the paper
1) Analyze the current situation and find problems in combination with the project management theory and the preliminary engineering situation;
2) Analyze all kinds of influencing factors and main reasons in the problem, and take corresponding solutions;
3) Pay attention to communication management in project management.
2. Research methods
In this paper, the principle and practice of management communication will be used for reference, and the first-phase project of CDMA service network construction of Sichuan Telecom will be analyzed through communication management in project management, and compared with other service network projects of Sichuan Telecom, so as to combine practical problems with practical solutions. The whole article will be analyzed layer by layer according to the "syllogism" idea of asking questions, analyzing problems and solving problems.
-Literature reading, investigation and research
-Theoretical orientation and method analysis
-Statistical analysis and case analysis
3. Research plan
1) discussion: communicate with the relevant personnel of CDMA service network construction of Sichuan Telecom to understand the overall situation of the project, the problems existing in each link and the solutions. Communicate with the project leaders of all cooperative units and conduct in-depth discussions on relevant departments in the project. Because I also participated in the project construction, the project owner, communication coordination meeting and feasibility seminar in all aspects of project implementation have become a research scheme.
2) Communication with key personnel: communicate with the responsible persons in all stages of project communication management that this paper needs to study, combine theory with practice, communicate on the application of theory in practice, find out the areas that need improvement, and listen to the reasonable suggestions of experienced responsible persons in all stages.
Fifth, the innovation of the paper.
This paper will fully combine the scientific methods of communication management, start with the construction of its own CDMA business network project, flexibly use theoretical scientific knowledge, and put forward new ideas and new methods suitable for communication management of CDMA business network, so as to promote the scientific management of project managers, make each stage of the project more effective and scientific than the previous projects, and make the project of higher quality and lower cost.
Based on the theoretical research of communication management, this paper focuses on the in-depth analysis and research on the application of communication management in practice, and analyzes how to carry out communication management at all stages of the project more efficiently in combination with the CDMA business network project of Sichuan Telecom.
Outline of intransitive verbs thesis
abstract of a thesis
The first chapter is the introduction (PPT page 66 is writing guidance)
1. 1. Ask questions.
1.2. Research purpose and significance
1.3. Research contents and methods
The second chapter summarizes the related theories of communication management.
2. Overview of1CDMA network theory
2.2 Overview of Team Theory
2.3 Overview of project management theory
2.4 theoretical overview of communication management
The third chapter is the communication management status of CDMA service network engineering.
3. 1 CDMA service network project management status (organizational structure)
3.2 CDMA business network engineering communication management status
Chapter IV Communication Management Problems and Countermeasures of CDMA Service Network Engineering
4. 1 CDMA service network engineering communication management problems
4.2 CDMA business network engineering communication management problem analysis (WBS analysis)
4.3 CDMA business network engineering communication management countermeasures (first question responsibility system, director responsibility system, project manager system, unified management and separate construction, multi-project centralized management,
4.4 CDMA service network engineering communication management suggestions
Chapter V Conclusion
5. 1 Main conclusions of this paper
5.2 The research deficiency of this paper and the next research direction.
Express gratitude/gratitude
refer to
References:
[1] Theory and Practice of Management Communication Bridge (Charles E. Baker), Renmin University of China Press, 2003.3
[2] (America) Michael? e？ Hattersley, Linda? Mike Jannett, Principles and Practice of Management Communication, Machinery Industry Press, May 2000.
[3] Project Human Resources and Communication Management: Liu Xinmei Zhao Xiping Sun Wei, Tsinghua University Publishing House, 200 1.4.
[4] Interpersonal Communication, (English) Adail, (translated by Yan Qing), Hainan Publishing House, 2008.7.
[5] Project Communication Management (First Edition), Dai Hongkun. Xu Jiuping, Economic Management Press, 2008.3.
[6] Project Exchange, Liu Xinmei. Zhao xiping. Sun Wei, Tsinghua University Publishing House, 1999.6.
[7] Communication Principles, translated by Kate Liu Jinan, (translated by Chen Huaitao), Haitian Publishing House, 1998.8.
[8] "Business and Management Communication" (8th edition of the original book) (America) by Katie O. Locke//Donna S. Ginzler (translated by Zhao Yinde), Machinery Industry Press, 2008.438+02.
[9] Management Communication (2nd Edition) (11th Five-Year Plan Textbook for General Higher Education 2 1 Century College Management Textbook) South China University of Technology Press, 2008.438+0.
[10] Management Communication, Wang, Shandong People's Publishing House, 2007.2.
Project management institute [1 1]. Guide to Project Management Knowledge System (3rd Edition) (translated by Lu, Wang Yong). Beijing: Electronic Industry Press, 2005.6438+0.
Dennis Locke. Project management (8th edition). Tianjin: Nankai University Press, 2005.
[13] Practical Project Management (USA) Raouf, written by Sandra, translated by Yang Lei and Wang Zengdong, Machinery Industry Press, June 5438+0, 2003.
[14] and Lu's Introduction to Project Management. Tsinghua university press
[15] (America) Robert? k？ Robert Wysocki Jr.? Baker, David? b？ Crane. Effective project management (second edition) (translated by Li Shengping and Chang Chun). Beijing: Electronic Industry Press, 2002.5.
[16] Team Building and Effective Communication, Cheng, Tourism Education Press, April 2007.
[17] Team Management, Harvard Business School Publishing Company, translated by Wang Chunying, Commercial Press, February 2009.
[18] team management-management skills series, robert heller, translated by Shen Xiaoying, March 2000.
[19] Virtual Team Management, Economic Management Press, 2003
[20] instant teamwork, Brian? Craig Paul? Burt, Economic Management Press, 2002.
A guide to management masters, Carol? Kennedy, Shanghai University of Finance and Economics Press, 2005, 12.
[22] Team spirit, Li Huibo, Xinhua Publishing House, 2004.4438+0438+0.
[23] Creating a High Performance Project Team, East China University of Science and Technology Press, 2008.438+0