Doctors must learn to communicate with patients, which is not only the beginning of mutual understanding and trust, but also the beginning of harmonious coexistence between the two sides. Special communication methods can better handle and effectively communicate the doctor-patient relationship. Medical staff should have solid professional theoretical knowledge and good moral cultivation, master communication skills, shorten the distance between doctors and patients and realize the doctor-patient relationship. The occupation of medical staff is to track and diagnose diseases for patients with dual purposes.
The correct address of doctors to patients is the basis of establishing a good doctor-patient relationship. Learn to listen to the opinions of medical staff when communicating with patients, they will lack trust in doctors. Therefore, active listening should be used to clarify patients' concerns, encourage patients to actively expose information, and encourage and help patients express their symptoms and feelings. To be a listener, we should pay attention to nonverbal communication behavior and understand the main meaning and true content of the other party.
Whether most patients are satisfied with hospitals and doctors lies not in their ability to judge the quality of doctors' diagnosis and treatment, the correctness and proficiency of doctors' operation, but in their patience, seriousness, deep sympathy and best efforts. Mastering the methods and skills of doctor-patient communication is of great practical significance for preventing medical risks and ensuring the healthy development of medical and health undertakings.