Hotel industry is a complex system with many management departments. For newcomers, I think it is the best way to learn quickly. The purpose of going deep into the scene is to effectively control the first-hand information. How the work arranged by the hotel is carried out can only be known by going deep into the scene. For example, analyzing and summarizing other information in time makes the work more targeted and effective, which is also an important embodiment of the implementation, management and inspection of managers. On the contrary, I know little about the situation after the work arrangement, and over time, my business ability will be greatly reduced.
Pay more attention to details. Paying attention to details means paying attention to the quality of customer service. First of all, we must have the ability to find and solve problems. We should carefully observe every point of customers' gestures, smiles, words and deeds, dress and so on, and try to achieve the best service concept, and at the same time correct problems in time when found. Secondly, play a good role as an example, starting from the details of your own requirements, ask to go to the scene and serve the scene. Thirdly, through communication, exchange and improvement, the service concept will be improved, and the personalization and affection of customer service will be constantly reflected in the details, and the service will form the transmission of affection, and the details will be integrated into the bit by bit service, so that guests can truly feel affection, pleasure and surprise, and the details will play a valuable role.
Solve problems quickly. The hotel industry encounters all kinds of problems every day, 365 days a year. Dealing with or solving various problems quickly is the best embodiment of professional ability, communication and coordination ability, sense of responsibility and mission, and also the most direct embodiment of work efficiency in implementation. If the problem is handled quickly, the work efficiency will be high, otherwise, the work efficiency will be low.
Through this short study, I have a deeper understanding of the hotel, really feel the vitality and charm of the hotel, and realize the obligation and service consciousness as a star hotel employee! In the future work, I will apply the knowledge I have learned to the hotel work flexibly and truly be a satisfied star hotel employee. I firmly believe that, with the joint efforts of all of us, Fu Jia Hotel will surely create more glories!