In modern commodity economy and market economy, business communication is commonplace, so each of us should know and learn some etiquette knowledge in business communication. However, the business activities are extremely rich in content and involve a wide range. There is a lot of etiquette knowledge in business activities, and each country also has its own special etiquette requirements. Therefore, we can't talk about everything. Here is only a brief introduction to some common, most commonly used and internationally accepted etiquette knowledge.

First, in the initial business activities, we must get to know each other deeply. The business dealings mentioned here do not refer to general commercial retail activities, but refer to the buying and selling activities of wholesalers and sellers, shopping malls, shops and commercial companies, production enterprises or companies in their business activities. There are many ways to understand, such as talking, asking, investigating, looking for relevant information, on-the-spot investigation, and inquiring through relevant departments. Through these methods, we can master the other party's current operating conditions, reputation, geographical location, traffic conditions, development potential, development laws and so on. For merchants, we should also pay special attention to the quality, variety, cost and quantity of manufacturers' products. Some people think that business activities are cash on delivery, and there is no etiquette. This kind of understanding is superficial because of the ignorance of etiquette. In fact, in large-scale commercial activities, the translocation of money and goods is not carried out at the same time, and there is still a big time lag between them. Even if the currency and commodities are translocated at the same time, the buying and selling of commodities is essentially the exchange of human behavior, the exchange of the behavior of the parties and the exchange of labor. Therefore, it is essential to reflect the various relationships between people, so it is necessary to achieve mutual understanding, mutual respect, equality and mutual benefit, which is essentially the requirement of etiquette.

Second, in business negotiations, we must act according to the rules and never get emotional. Some people think that they are introduced by people they know, people they know, or old colleagues, subordinates, superiors, friends, acquaintances, neighbors, villagers, or people they are familiar with, so they are responsive, full of promises, embarrassed to refuse, embarrassed to put forward some conditions, and even more embarrassed to put forward things like signing contracts. These are all emotional expressions. All the substantive contents involved in business negotiation must proceed from the reality of business activities, and we should do whatever we should. We can't accommodate, we can't simply do it, and we can't save trouble and simplify procedures. Be prepared before the negotiation, and the relevant information should be complete. On some key issues, we must think again and again, and the details cannot be ignored. In business activities, don't worship foreign things, don't believe in rhetoric. Everything is based on facts and carried out according to law.

Third, in the course of business, we must act according to the contract and keep our promises. If there is a major emergency and the contract must be changed, it is necessary to negotiate with the other party in advance and obtain the consent of the other party. It is best to have written materials or words as the basis. Reputation is the core of business activities, and it is also the focus of etiquette cultivation in business communication. Commercial activities without credibility can only be a one-shot deal, and this hammer alone is likely to be a fatal failure. Establish the concept that credibility is above all else, and would rather lose money than stick to credibility. As long as the credibility exists, it will be lost this time, and it may be earned back next time, or even more. If you lose your credibility, you can't re-establish it in a short time. Therefore, credibility in business activities is more important than making money.

Fourth, time must be strictly observed in business activities. When conducting business negotiations, you must arrive at the negotiation place on time according to the time agreed in advance. This is a matter of every second, and we should not be careless. In real economic life, there are many such situations. It was because of the delay of a few minutes that someone else stole a lot of business. In the course of business, we must adhere to the concept of time, strictly observe when to deliver and when to pay in accordance with the contract, and cannot delay for any reason. In case of special circumstances, the goods or payment will be delayed for several days, and we must take the initiative to ask for a fine or compensation according to the contract.

Fifth, civilized business is another important issue in business activities. Of course, civilized business can be divided into broad sense and narrow sense. The broad sense includes a wide range of contents, mainly referring to the narrow sense, that is, elegant behavior, civilized behavior and appropriate language. A few years ago, there was a news in the newspaper that the director of a township enterprise had a deal with a foreign businessman. The business was basically settled. However, because the factory director spit casually in front of the foreign businessmen, the foreign businessmen immediately demanded to terminate the negotiations, and a good business was finally ruined because of one mouthful of phlegm. Our China people's habit of spitting and littering is very bad, which is detrimental to the image of our Chinese nation and should be overcome and corrected in business activities and daily life.

Etiquette knowledge of calling.

With the rapid development of China's economy and the continuous improvement of people's living standards, the amount of information in the market economy has surged, the competition has become more and more fierce, the pace of people's life has accelerated, and telephones have entered thousands of households. Making full use of this modern communication equipment is of great benefit to economic development and the improvement of people's quality of life. Therefore, everyone should learn to use the telephone skillfully and contact people from all walks of life politely and civilly, which requires understanding general etiquette knowledge and call rules.

First, when you call someone, you should be prepared in advance and think about what you want to say. For example, if you want to talk about a business, where to start, how to talk about it, and to what extent, you should also estimate the situation of the other party and consider contingency methods, so as to achieve the expected goal in the shortest time and not waste the other party's time.

Second, talking on the phone is no different from talking at ordinary times. As far as general telephone facilities are concerned, although both sides can only hear the sound but can't see the image, both sides can feel it. So when you make a phone call, you should also smile, have a gentle and slow tone, speak clearly and concisely, say "hello" in the first sentence, and then go straight to the point. When making a phone call on behalf of a unit or company, it is necessary to clarify the intention and purpose of the leader, or what specific requirements and hopes the factory director, manager, director and secretary have. Finally, confirm the important content, or record it if necessary, and then end the call.

Third, hold the phone gently. In general, you should wait for the other person to put down the phone first, and then hang up the phone gently. Especially after talking to elders, leaders and ladies, you must wait for them to hang up before you gently put down the receiver.

Fourth, when answering the phone, say "hello" in a gentle tone first, and then ask who is calling? Looking for who? Or a unit? If the person you are looking for happens to be out, explain the situation and ask what is important, whether to convey it or leave a note, etc.

Fifth, under normal circumstances, the phone will be connected immediately after ringing three times, and the receiver will be picked up between rings. If the phone rings several times and is connected, you should say "sorry for waiting" and "sorry" first. If there is something urgent in the process of answering the phone, say to the other party, "I'm sorry!" " Wait a minute ",and then you can hold the microphone with your hand to avoid passing it to the other party. Don't shout when the phone is unclear. Speak slowly. Some people make a phone call, and when they can't hear clearly or there is noise, they beat their mobile phones hard with their hands. This is a bad practice and habit. If there is something wrong with the phone, they can fix it immediately and call again after the fault is eliminated. Say goodbye and thank you at the end of the call.

Table manners

First, the etiquette of sitting. Ask the guests to sit down first, then ask the old man to sit next to the guests, sit down in turn, and finally sit in the seat closest to the door. If you take care of children, sit down and arrange them next to you. When you sit down, you should enter from the left side of the chair. Sit up straight and don't bow your head after sitting down, so that the distance between the dining table and your body is 10 ~ 20 cm. Don't move chopsticks after sitting down, let alone make any noise, let alone get up and walk. If anything happens, you should say hello to the host. Before moving chopsticks, you should express your appreciation for the superb skills, thoughtful arrangement and warm invitation of the host or chef.

Second, when eating, please ask guests and elders to move chopsticks first, add less vegetables at a time, eat less vegetables far away from you, and don't make any noise when eating, and don't make any noise when drinking soup. It's better to sip it with a spoon instead of holding the bowl to your mouth. Drink the soup after it is too hot. Don't blow it while drinking. Some people like to chew food hard when eating, especially crunchy food, making a crisp sound. This is against the etiquette requirements, especially when eating with others, try to prevent this phenomenon. When some people drink soup, they will blow hard with their mouths and make a nagging sound, which is also not in line with the etiquette requirements.

Third, don't burp and make other noises when eating. If there are involuntary noises such as sneezing and bowel sounds, you should apologize by saying "I'm sorry", "I'm sorry" and "Please forgive me".

Fourth, if you want to serve food to guests or elders, you'd better use public chopsticks, or you can send the food to places far away from them. According to our Chinese custom, dishes are served one by one. If there are leaders, old people and guests at the same table, whenever a new dish is served, please ask them to move chopsticks first, or take turns asking them to move chopsticks first to show respect and attention.

Fifth, when eating fish heads, fishbones, bones, etc. Don't spit or throw it on the ground. Take them slowly to your plate, or put them next to your dining table, or put them on prepared paper.

Sixth, we should take time to chat with people around us in time to reconcile the atmosphere. Don't eat with your head down, ignore others, don't wolf down a meal, and don't drink too much.

Seventh, it is best not to pick your teeth at the dinner table. If you want to pick your teeth, you should cover your mouth with a napkin

Eighth, we should make clear the main task of this meal. Nowadays, business is surging, and many businesses are negotiated at the dinner table. So it is necessary to be clear whether to talk about business, contact feelings or eat. If it is the former, pay attention when arranging seats, and put the seats of the main negotiators close to each other to facilitate conversation or ease emotions; If it is the latter, just pay attention to common sense etiquette. Focus on appreciating the dishes.

Ninth, when you finally leave the table, you must thank your host, or invite your host to your home at this time to show your gratitude.

In short, dining with guests, elders and others should make them feel relaxed, happy and harmonious. In ancient China, there were so-called standing, sitting, eating and sleeping. The dining etiquette mentioned here refers to eating. To make eating elegant is not only in line with the requirements of etiquette, but also conducive to the inheritance and development of China's food culture.