Model work plan for outpatient nurses 1: 1. Pay attention to improving nursing quality.
Objective: All the nursing quality reached the standard: the nursing quality of high-risk departments was ≥90 points, and the qualified rate was 90%; The intact rate of first-aid drugs100%; The qualified rate of disinfection and isolation quality is 100%.
Measures:
1, strengthen supervision, follow up the quality of nursing in all areas of outpatient service every week, and make timely rectification when problems are found.
2. Analyze and improve the quality of outpatient care every month, so as to achieve sustainability and strengthen and promote the standardization and standardization of nursing services as a whole.
3. Incorporate the nursing quality into the assessment scheme, so that the assessment can reflect the work quality and efficiency indicators as much as possible.
Second, improve the service attitude and enhance the image of the hospital
Objective: Compared with 20xx years, to improve the quality of outpatient service, with an average satisfaction rate of over 90%. Measures:
1. After a year's trial, the activity of "Evaluation of Medical Guidance Service Mode" has played a great role in mobilizing the enthusiasm of medical guidance work. In 20xx, the outpatient department will continue to carry out evaluation activities, and on this basis, it will expand its thinking and increase service items, so as to truly "take patients as the center" and facilitate patients.
In 2.20xx years, the corresponding reward and punishment measures were formulated for the image of outpatient personnel. Starting from the group image, doctors and nurses in outpatient clinics are required to dress neatly, be full of energy, have a kind expression, have a kind attitude, speak softly and act steadily.
3. Improve the service level. Greet patients, thank patients for their cooperation, apologize for their own shortcomings, give patients warm, considerate and family-like care, inform patients, and carry out health education on their diseases. Continuously improve the cultural quality and accomplishment of nurses, so as to improve patients' satisfaction.
Third, strengthen training and improve technical level.
Objective: The qualified rate of standardized training and examination for nursing staff was 65,438 0,000%, and the practical operation ability was greatly improved.
Measures:
1, according to the characteristics of outpatient service, formulate a standardized training plan in line with the actual situation of outpatient service, and conduct comprehensive and systematic training for nurses in various forms;
2. Organize department business study once a month, including service concept update, marketing awareness, preparation and precautions before relevant inspection, intravenous drug use allocation, and common skills in using operating specifications.
3. Conduct three basic theoretical knowledge and operation examinations for department nurses every month;
Fourth, improve the level of safety management.
Objective: To reduce the occurrence of nursing adverse events, and the incidence of nursing accidents is zero.
Measures:
1, concentrate on nurses' study every month, strengthen nursing safety education, and enhance the awareness of law and self-protection. The contents include observation and analysis of illness, examination and implementation of doctor's orders, and study of health laws and regulations.
2, strengthen quality control, ensure prevention in place, check the implementation of each class every day, find all kinds of hidden dangers, timely correct and analyze, and put forward effective and feasible preventive measures.
3. Strengthen the communication between nurses and patients and their families, fulfill the obligation of informing, and minimize the occurrence of nursing disputes.
Five, keep up with the pace of the hospital, to carry out traditional Chinese medicine nursing.
Objective: The qualified rate of TCM nursing technique operation is ≥90%, and the qualified score is 90 points.
Measures:
1, all staff participated in the series training of knowledge and skills of traditional Chinese medicine and integrated traditional Chinese and western medicine in the nursing department (training time100h), and the participation rate was ≥ 90%;
2. Plan to learn TCM nursing routine, TCM nursing operation rules and rehabilitation and health guidance with TCM characteristics, so that nurses can master and use them skillfully.
Model work plan for outpatient nurses 1. By organizing outpatient nurses to seriously study various medical laws and regulations and distributing documents, the professional ethics of outpatient nurses has been improved, the concept of nursing quality and safety has been strengthened, a firm socialist concept of honor and disgrace has been established, and all professional concepts of patient-centered and serving patients wholeheartedly have been clarified. In the work, we should be enthusiastic, active, anxious about patients' urgent needs, think about patients' thoughts, treat patients equally with standardized clothing, warm language and friendly tone, and take care of them carefully to realize patients' zero complaints about outpatient nursing work.
Second, under the guidance of the nursing department and with the support of the department director, the outpatient nurses were organized to carry out nursing technical operation training, and experience was exchanged by watching technical operation videos, demonstrations and on-site guidance, which standardized and unified the nursing technical operation of new nurses, promoted the improvement of nursing technical operation level and successfully passed the nursing technical operation examination in the hospital.
Thirdly, organize outpatient nurses to study business once a month, exchange reading notes, realize resource sharing, expand thinking, enhance understanding between departments, expand knowledge, improve everyone's interest in learning, read nursing magazines one after another, promote everyone to write nursing papers and cultivate nurses' scientific research consciousness.
Four, check the first-aid drugs and equipment in good condition every week, sterilization package qualified situation, found the problem, timely rectification, to ensure that the first-aid drugs and equipment in good condition rate 100%, sterilization drugs reach the standard, eliminate potential safety hazards, put an end to accidents, no nursing errors and accidents throughout the year. Strict implementation of one person, one needle, one tube, one use and one disinfection, strict aseptic technical operation, no cross infection. Accept the regular inspection of the nursing department every month, find mistakes, put forward corrective measures in time, and correct them in time.
Five, under the guidance of the director of the outpatient department, participate in the design of advertisements for health lectures in the outpatient department, the arrangement of time, content and venue, the preparation of facilities, the distribution of information, the reception and registration of patients, etc. And urge the speaker to sort out the manuscript and submit it to Health Jinqiao to meet the information needs of patients and promote their physical and mental health. With the support of relevant departments, six health talks have been completed since July this year, with the number of lecturers reaching more than xx, which has achieved good social benefits and expanded the influence of the hospital.
Model work plan for outpatient nurses 1. Strengthen nursing safety management, improve nursing risk prevention measures, effectively avoid nursing risks, and provide patients with high-quality, safe and orderly nursing services.
1. Implement various rules and regulations: regular and irregular inspections, supervision in place, and supervision and inspection records.
2. Strengthen safety awareness education: when unsafe factors are found at work, remind them in time and strictly implement the "four don't let go".
3. Strengthen the management of key periods, such as night shift, middle shift and holidays. Implement flexible shift scheduling system, reasonably match the old, middle-aged and young people on duty, and pay attention to cultivating the cautious and independent spirit of nurses when they are on duty independently.
4. Classified management: Classified management is carried out according to the nurse in charge-nurse-new nurse (1 year)-practice nurse, so as to strengthen the training, study and education of new nurses and improve their professional ability.
5. Improve nursing records and reduce potential safety hazards: standardize nursing records and conscientiously implement the "cross principle" in nursing records, that is, objectivity, truthfulness, accuracy, timeliness and completeness.
6. Strengthen nurses' own occupational protection: organize general nurses to learn relevant knowledge, and formulate occupational exposure reporting system, occupational exposure prevention measures and specific treatment measures and procedures after occupational exposure.
7. Improve the nursing emergency risk plan: pay attention to cultivating nurses' emergency ability in daily work, make a retrospective evaluation of each emergency work, draw lessons from it, and improve nurses' ability to deal with emergencies.
Second, take patients as the center, advocate civilized and high-quality service, strengthen nurse-patient communication, improve patient satisfaction and avoid nursing disputes.
1, ensure and improve the convenience measures, manage the responsibility to people, and handle problems in time when found.
2. Strengthen service awareness education and improve the concept of humanized active service. Continue to implement the nurse's code of conduct, implement the civilized language of nurses in daily work, and improve the quality of health education.
3. Seriously implement the notification procedures before and after clinical treatment, respect patients' right to know, and relieve patients' concerns.
4. Hold a symposium on holidays every month, distribute patient satisfaction questionnaires, praise and encourage nurses with high service quality, and criticize and educate nurses with poor service quality.
Three, regular and irregular nursing quality inspection, to maintain the continuous improvement of nursing quality.
1, give full play to the role of nursing quality control team, conduct quality inspection every week, find problems in time, correct and deal with them in time.
2, constantly modify and improve all kinds of nursing quality standards, and organize learning, according to the standard implementation of nursing work.
3. The head nurse conducts regular and irregular quality inspections, analyzes the reasons for the deficiencies, makes timely rectification, and strengthens the service awareness and quality awareness of nursing staff.
4, on a regular basis to the quality control team, the head nurse quality inspection, nursing department quality inspection feedback information comprehensive analysis, find out the reason, formulate feasible corrective measures, and check the implementation of the rectification.
Fourth, strengthen the management of hospital infection.
1, strictly implement the disinfection and isolation system formulated by the leading group for hospital infection management.
2. Standardize disposable articles, destroy them in time for centralized treatment, regularly inspect and urge them, and regularly check and register the concentration of disinfectants.
3. Add a "comprehensive class" to be responsible for the cleaning, detoxification and maintenance of various articles and instruments.
Five, strictly implement the "three basics and three strictness" training plan, strengthen teaching, further education and continuing education, and improve the professional quality of nursing staff.
1, according to the "three basics and three strictness" training plan, nurses at all levels are trained, and theoretical examinations and technical operation examinations are organized every month. According to the nurse in charge (or over 45 years old)-nurse (or over 35 years old)-nurse-new nurse (1 year old)-intern nurse, training and management are carried out at different levels.
2. Ask the nurse questions during nursing rounds, including basic theoretical knowledge, professional theoretical knowledge and nosocomial infection knowledge.
3, often review the knowledge of nursing emergency risk plan, first-aid technical drills every quarter, master the use of first-aid equipment and instruments, and improve the emergency ability of nurses.
4. Through department recommendation and comprehensive evaluation of nursing department assessment, select nursing backbone, conduct regular training and study, arrange nursing lecture tasks, and establish a graded nursing teaching management network of nursing department-head nurse-nursing backbone-new nurses.
Six, improve the personal quality of nurses and actively carry out activities.
1, set up a nursing culture management organization and regularly carry out rich nursing culture activities. Such as "various programs or parties", "Nurses' Day" skill operation competition, "Nurses' Sit-and-Talk Meeting" and so on, aiming at enhancing team cohesion.
2. Actively participate in the creation of spiritual civilization.
Sample article 4 of the work plan for outpatient nurses 1. In terms of personnel, increase departmental personnel and strengthen departmental strength. It is planned to add one doctor and two nurses to improve the service capacity of this department.
Second, improve the layout of departments and related systems. On the existing basis, an examination room (with A/B ultrasound, corneal curvature meter and non-contact tonometer), a treatment room, two wards with six beds and a darkroom (with slit lamp and ophthalmoscope) are added, and the working system of ophthalmology outpatient department, inpatient department, department director, resident doctor and ophthalmology operation is formulated.
Third, improve the operating room environment. The ophthalmic operating room is not standardized enough, and someone must be responsible. The existing single-cooling air conditioner is replaced by cold and warm air conditioner, and most of the ophthalmologists are elderly people, which improves the cold operation environment and ensures the safety of the operation.
Fourth, expand the scope of ophthalmic medical services, increase surgical projects, participate in various academic conferences, continue to learn, communicate more than peers, and improve the level of business theory. At present, there are few operations that can be completed by departments alone, such as pterygium excision+conjunctival flap transplantation, small incision non-phacoemulsification extracapsular cataract extraction+intraocular lens implantation, corneal foreign body removal and sty removal that can be completed in outpatient clinic. It is planned to perform dacryocystorhinostomy, dacryocystectomy and glaucoma surgery (trabeculectomy and iridectomy) in 20xx. These operations are common in ophthalmology at present.
Fifth, increasing cataract surgery can selectively increase the types of intraocular lenses. The types and prices of domestic intraocular lenses and imported intraocular lenses are different, and patients can choose according to their different needs. If you need high-end surgery (such as phacoemulsification and intraocular lens implantation), you can invite experts from Zhongshan Eye Center to come to the hospital for surgery, and the expenses can be borne by the patients, which not only meets the needs of patients, but also improves the visibility of the hospital.
Immutable verbs improve the free cataract surgery process; Further improve the process of free cataract surgery (with flow chart) to make this project more smooth, safer, faster and more popular.
Seven. Do a good job of publicity on the existing basis, further strengthen hospital publicity, use various forms and adopt various methods to publicize the hospital, so that the hospital's popularity is getting higher and higher.
Eight, our goal on the basis of doing the above work well, we will raise the amount of surgery and business income to a new level, and strive to do more and better than in the past year. I hope the leaders will give more support and help, and we will do better.
The model work plan for outpatient nurses is 5 1. It must play an exemplary role for nurses to be familiar with and understand the code of conduct of medical service industry and the four-handed cooperation of various dental specialties and master the nursing cooperation of routine medical services in dental clinics.
2. Check the daily work of nurses, arrange the work of nurses reasonably, and ensure that doctors have assistants to cooperate.
3, timely understand the use of clinical equipment, public goods, equipment, and do a good job of pre-purchasing, to ensure that the clinic will not affect clinical diagnosis and treatment due to lack of adequate equipment supply.
4, responsible for monitoring the regular maintenance of equipment, timely find faults, solve existing problems, to ensure the normal operation of outpatient equipment.
5. Responsible for the supervision and inspection of the effective cleaning and disinfection of instruments.
6, responsible for the custody of outpatient emergency equipment and drugs, to ensure the needs of clinical rescue work.
7, in accordance with the provisions of the plan, procurement, recipients of clinical instruments, materials and drugs. Submit this month's budget table, last month's purchase table and purchase requisition table before the 5th of each month.
8. Check the validity period of stock materials and drugs at the end of each month, and submit an application report if it needs to be scrapped, which will be reviewed by the dean.
9, found that durable equipment damage should be reported in a timely manner and put forward preliminary treatment opinions, submitted to the dean for review.
10, organize and arrange the professional study plan of nurses in a planned way.
1 1, responsible for arranging the work of the health area and ensuring the cleanliness of the center.
12, responsible for the attendance of staff in the center, to ensure that clinical services are not affected by attendance arrangement.