Modern automobile maintenance enterprises have two remarkable characteristics: one is the application of advanced inspection and maintenance equipment and materials, and the other is the application of computer network and computer management. It is information technology and computer technology that lead automobile maintenance enterprises to modern management mode and mode. The root of enterprise development lies in people and management. "Service" will become the most important means of future competition. Good service includes maintenance service, pre-sales service and after-sales service. This kind of active service is to establish a stable customer relationship, which depends on the establishment and management of customer information and maintenance files. However, it is hard to imagine that a large amount of business data information can be completed only by manpower. Using computer technology, establishing enterprise network database is the only way. In fact, due to the complex business process and large amount of data in the automobile maintenance industry, it is often difficult to accurately count and analyze the maintenance, accessories, customer files, vehicle files, supervision of employees and departments, and business data of enterprises only by manpower. And the use of computer management, fast, short time, complete information, high efficiency. If a 30-person maintenance enterprise uses manual calculation, it needs a statistician 1-2 days, while it takes only a few seconds to do statistics with a computer, which improves the efficiency by thousands of times. The advantages of using computer to manage maintenance enterprises are: 1. Senior managers can know the operation of the whole factory in time through the computer management network system, so as to make overall arrangements for the work of all departments in the whole factory. 2. Accurate and timely statistical statements greatly reduce the mistakes that may be caused by managers' subjective judgment, thus improving the work enthusiasm of all employees, forming a good corporate culture and enhancing the cohesion of enterprises. 3. It can make automobile maintenance enterprises completely change the manual workshop-style working mode and achieve a qualitative leap, thus solving the huge customer data, maintenance records, chaotic inventory management and numerous customer disputes and chores caused by it as enterprise leaders every day. 4. Factory directors and managers can get rid of complicated overall arrangement, production scheduling and statistical reports, win more customers and bring more and better benefits. 5. Standardized computerized management can improve the image of service factory in the eyes of customers. Computer-managed customer and vehicle files have laid the foundation for long-term and flexible customer service. 6. Dynamic tracking of vehicles and customers can make business departments know every detail of all vehicles and customers, and remind customers to repair, maintain and replace parts at any time, which further embodies the integrity of services. 7, chart analysis function can provide simple and intuitive query function for busy factory managers. 8. Human errors in accounting can be eliminated. 9. Respond to customers' inquiries quickly and reliably, and take up customers' precious time as little as possible. 10, improve work efficiency, rationally allocate parts, and save manpower and material resources. Compared with developed countries, there are still the following problems in the application of information resources in China's automobile maintenance industry: firstly, the government's support policy is not strong enough, the capital investment is even insufficient, and the shortage of funds, scattered investment and imperfect normal financing environment are all hindering the application of information resources and learning technology in China's automobile maintenance industry. Most companies engaged in professional internet websites of automobile maintenance rely on their own funds, talents and technology development, and lack government policy support. Secondly, many automobile maintenance enterprises do not use computers enough. A large part of the computers equipped by automobile maintenance enterprises are just vase-like furnishings, which have not really become productive forces. It can be said that due to the limited knowledge of factory directors and managers of many automobile maintenance enterprises, many automobile maintenance enterprises are even less interested in computers than many families. Computers have entered the family on a large scale, and even many primary school students can operate computers skillfully. However, in many automobile maintenance enterprises, there are still few computers, and many employees are still computer-illiterate, which is the sorrow of the automobile maintenance industry in China. Thirdly, because China's automobile maintenance industry has been in a primitive and backward state for a long time, the quality of personnel is generally low, and there is an instinctive mystery and fear of difficulties in the computer, Internet and information industries. It is difficult to learn computers and cannot surf the Internet. Business leaders are more willing to invest money in factories, equipment and other hardware facilities, and little investment in computers and the Internet and training for employees in this area. Finally, due to the long-term monopoly of China's telecommunications sector, high network fees and poor service have directly affected the computer application and Internet application of China's automobile maintenance industry. Fourth, the application prospect of China's information resources in the automobile maintenance industry Although there are many conditions, there are still a series of problems in the application of information resources in the automobile maintenance industry in China. However, the wave of information industry is surging, which impacts all fields of the whole society irresistibly. This will naturally bring greater impetus to China's automobile maintenance industry in the new century. The application prospect of information resources in automobile maintenance industry will be very broad. (1) In the application of specialized internet for automobile maintenance in automobile maintenance enterprises, automobile maintenance technicians can conveniently and quickly inquire about imported automobile maintenance materials, quickly eliminate faults, reduce vehicle maintenance time and significantly improve production efficiency. This alone can save considerable economic income for enterprises. Take Eurasia Dewei automobile maintenance Internet as an example. At present, the website has more than 600 netizens. Each member repair shop uses the Internet to query information conveniently and quickly, improving productivity and generating economic benefits of at least 50,000 yuan/year. The total economic benefits for the whole year can reach 30 million yuan/year, which has a huge impact. (2) With the rapid popularization of computers, a large number of talents who master the use of computers and the Internet will continue to enter automobile maintenance enterprises, injecting new blood and vitality into the workforce of enterprises. Because of their high cultural quality, strong thirst for knowledge and strong sensitivity to new things, they have the need to master modern information technology from within the enterprise, which will further promote the application of information resources in the automobile maintenance industry. (3) It is not only imperative for modern maintenance enterprises to adopt computer management, but also the time is ripe: First, the price of computer hardware has dropped to a very low level. Secondly, the development and design of software is more and more mature, and its functions are more and more suitable for the actual operation of maintenance enterprises. Third, with some college automobile graduates entering maintenance enterprises, it has laid a good talent foundation for the implementation of computer management. Fourthly, the birth of remote communication technology has laid a solid foundation for after-sales maintenance of software. (4) China regards the modern information industry as the pillar industry of the country, and the restructuring of the former Ministry of Posts and Telecommunications into the Ministry of Information Industry is an excellent example. 1, since the reform and opening up, China's informatization construction has made great progress, mainly in the following aspects: (1) The information infrastructure has been continuously improved. Source: www.daixielunwen010.com.