No matter in study or at work, everyone will often come into contact with papers, which are tools for academic exchange. So how to write a general paper? The following is my paper on the moral qualities that an excellent manager should possess, hoping to help everyone.
Paper Keywords: moral quality of managers
Judging from the inherent social status and nature of management profession, all kinds of management professions and management posts embody the three elements of social relations-responsibility, right and benefit. How to deal with the relationship between them is not only the responsibility and right of management profession, but also the internal moral content of profession.
Judging from the inherent social status and nature of the management profession, all kinds of management professions and positions embody the three elements of social relations-responsibility, right and benefit. "Responsibility" means that every management profession should bear certain social responsibilities, such as observing the rules of management profession, bearing the responsibility of social consequences within the scope of management authority, and realizing and maintaining the orderly cooperation between this post and other posts and occupations. "Right" means that every management profession must have certain social rights, that is, the right to use, operate, manage or control certain social resources, and the right to obtain social wealth through management. These management powers are part of social public power, and they all embody social public morality when undertaking and exercising management professional rights; "Profit" means that every management profession embodies and handles certain interest relations, especially those that serve the public. They are all the gathering points of social interests, public interests, industry collective interests and personal interests.
First, a high sense of responsibility.
As the commander of social activities, managers shoulder great responsibilities to others, the collective and society. Managers should be responsible for organizations and society, which is the objective requirement of organizations and society for managers. Generally speaking, excellent managers have a stronger sense of social responsibility. Although they also attach importance to their own leadership achievements and material interests, they do not regard these as the ultimate goal, but as a means to contribute to society. They have a clear purpose and a strong desire to serve the society, so management activities have a strong driving force for development. In addition, managers who pay attention to social responsibility also pay special attention to their own behavior and will never completely ignore social interests.
Managers have three main responsibilities to society: first, they must have a strong sense of responsibility and dedication to society; Second, the economic benefits and social benefits are organically unified; The third is to adopt a socially responsible behavior. Under the condition of socialist market economy, whether managers consciously assume social responsibilities and try their best to fulfill them is an important symbol of a manager's moral level and maturity. "Worry about the world first, and enjoy the world later" is the moral requirement for the "parents" in the world. In contemporary society, since managers have various rights, they must bear corresponding responsibilities and obligations.
Second, the spirit of modesty, tolerance and openness.
Managers should be open-minded, relaxed and flexible in the management activities of non-principled issues. "Tolerance is great". Only with an open mind can we unite up and down and get things done. They are good at uniting with people who disagree with themselves in their work, people who disagree with their tastes in life, and even people who have repeatedly opposed themselves and have been proved wrong by practice. As long as it doesn't involve principles, as a high-quality innovative manager, he should be free from the constraints of details and feelings, be tolerant in everything, open his mind at any time, accept all alien ideas and people, and let everyone's brains stir up, express their opinions and speak freely, so as to enjoy the happiness of "unity is strength" brought about by it. On the other hand, if you are used to being suspicious and closed, haggle with people around you, and have no tolerant and open-minded mind, it will cause the greatest misfortune of managers' life-empty potential, but nothing.
On the other hand, managers can treat their subordinates' shortcomings with an open mind, be magnanimous and not care about personal grievances. As a high-quality innovative manager, we should be soberly aware that it is extremely immoral to use our power to retaliate and fight persecution, or to play politics brilliantly and exclude dissidents. Relying on power to "subdue" subordinates does not mean that managers are strong, but only shows their smallness. Only their noble conduct, excellent management art and rich achievements can truly establish the prestige and reputation that an innovative manager longs for.
Third, be honest and trustworthy.
Honesty is an essential quality of a manager with moral cultivation. He is the cornerstone of winning people's trust, standing in the world and achieving his career. He is also the second identity card of the manager, which is an intangible asset. Many well-known entrepreneurs at home and abroad firmly believe in the principles of "standing in good faith" and "starting a career in good faith". Li Ka-shing said, first of all, be diligent, careful and not greedy. If someone instructs you to be selfish, others will be wary of you when they work with you, and your achievements will be limited.
Honesty is the first prerequisite for managers to improve themselves. As a high-quality innovative manager, we should treat society and life with the attitude of a city, consciously set up lofty ideals, persevere in realizing this ideal, overcome the difficulties on the road ahead, and fight against it with perseverance and indomitable spirit, so as to achieve success.
Honesty is an important basis for managers to maintain honesty. The so-called honesty means that managers should cultivate and maintain noble honesty, put the interests of the motherland and the people above everything else, and be willing to pay everything for the prosperity of the motherland.
Honesty is a necessary condition for managers to know shame. Knowing shame means that managers have a "shame heart" that is "not vain" and "ashamed of doing wrong". Managers with honest character respect themselves and others, love their own lives and cherish the lives of others. Therefore, as a manager, we should know good and evil, distinguish between right and wrong, be shameless and be brave.
Honesty is the foundation of managers' wisdom. Wisdom, as a virtue of managers, mainly means that managers love knowledge and science in management activities, which is reflected in their respect and diligent pursuit of scientific knowledge. A high-quality manager must be the result of honest work in the ocean of knowledge.
Fourth, don't seek fame and fortune, be honest and clean.
Not seeking fame and fortune, being honest and upright are regarded as the basic moral requirements of managers. As a high-quality innovative manager, we should treat the problem of fame and fortune correctly. In other words, whether it is mercenary or unscrupulous, or not seeking fame and fortune, forgetting the public and the private, this is determined by two completely different outlook on life. In the face of the temptation of money, honor and status, noble and upright managers are unmoved and do not lose their principles in pursuit of fame and fortune; Don't take all the credit of subordinates on yourself for fame and fortune; After getting some fame and fortune, you won't lie on the credit book and be complacent; And I won't feel sad because I can't get fame and fortune.
Honesty is an important political morality of managers. Honest and clean means honest and clean, not greedy or selfish. In China's traditional morality, honesty is called "the virtue of waiters". Honesty is regarded as an important embodiment of the bounden duty and virtue of managers.
References:
[1] Entrepreneurship-Selected Translation of Harvard Business Review, Renmin University of China Press, 2004+00.438+0.
[2] Zhao, the quality and training of economic management talents [J], Journal of Shanxi University of Finance and Economics, 0+65438 in 2000.
Papers related to access: graduation thesis model, computer graduation thesis, graduation thesis format, administrative management thesis, graduation thesis.
Communication skills of managers
A good manager should be a good coach. The basic duty of a coach is to teach everyone in the team working methods and strategies, as well as the ability to perform tasks. As the saying goes; Give it to the fish; Not as good as; Give it to the fish.
What is the most difficult communication level? Is to change the principle of doing things from correct to appropriate. No matter what happens, "that's good!" This is called right. But in the workplace, it is appropriate to learn to make behavioral changes according to changes in the situation.
For example, Cai Kangyong, the host of Taiwan, once said an example: If you meet a half-baked person, say hello to him and say, "It's good recently!" -Actually, it's just an informal ceremony.
But he's serious. He replied, "No, I just got a serious illness."
When he told the truth like this, people didn't know him very well, so he must have panicked. People can't say "take care" and then turn around and leave. Is that still a person? You have to find a way to comfort him. It's useless to comfort, isn't it embarrassing?
So his answer to "tell others that I am sick" may be honest; But it's really inappropriate.
A colleague of mine told an unforgettable story he met a few years ago. He was invited to attend the symposium of the municipal government, but he was caught in a traffic jam and was five minutes late. As soon as I entered the building, I hurried to the meeting. I don't know where the conference room is. At this time, a female staff member came.
How did this lady do it? I guess she has checked the list and knows who hasn't arrived! So he ran up and asked, "Are you XXX?"
He replied, "Yes".
Then she introduced herself first: "I'm from the reception room of the municipal government." Please follow me. The conference room is here ";
At this time, she naturally held out her right hand, palm up, and left hand pointing in the direction of the conference room. "Please follow me, the conference room is this way." While speaking, he led him to the conference room.
Then, don't forget to say: "The traffic on the road is very blocked, it's hard!" !
What does this sentence mean? Dispelled each other's apologies. Yes! I'll tell you the reason, just to avoid the other party saying, my car was delayed because of traffic jam.
So this staff member knows each other very well and understands each other very well. The traffic jam on the road is very hard.
Look again, my colleague said, "Oh, I'm sorry I'm late". Then the staff said, "Please don't mind. We are very grateful to you for coming to the forum in spite of your busy schedule. "
Finally, she was taken to the door. She said: the air conditioner inside is very cold. Do you want to take a break and sweat before you go in?
You see, this lady's speech is very appropriate. Not only led him to the right place in a short time, but also took care of each other's face!
In the process, everyone noticed how she used the language. Using "please" and asking with concern, "thinking of the other party" means telling the reason why you guessed that "the other party may be late" first to avoid the embarrassment of the other party.
My young colleague is still obsessed with what the lady said when she received him. He will never forget it.
It is still the principle of propriety and righteousness, and' propriety and righteousness' is also reflected in: in the workplace, "speaking for officials" according to one's own identity.
For example, a department manager went to the airport to meet the "company leaders who came to inspect the work", and the department manager took an employee of his department with him. On the way back, this employee, sitting in the co-pilot seat, chattered endlessly. The recent "interesting things" and news in Shanghai may be because he is afraid of the cold, or what? I never stopped talking anyway.
Originally, the department manager had to report some pre-arranged work to the company leader, but he didn't have a chance to report along the way.
So, is this employee's "role orientation" misplaced? You are not a tour guide, are you? And with the department manager here, what are you afraid of?
Therefore, we say: officers in the workplace should speak according to their own status.
Communication is different inside and outside, just right. Take sales as an example.
External and sales communication; Put down your net worth, keep a low profile, and don't be overbearing; There is a saying in the communication with users: making a phone call is not like sending an email, but it is better to make a phone call face to face. Only face to face can cultivate feelings. Marketing will go to the user's office if it's okay, and leaders often go to various departments to sit down. Especially when I have nothing to do, I have to sit down several times a week, and my feelings are established face to face.
Communication with users should not be "too involved". You must keep your promise to users. If you can't do it, you should greet the user in advance or tell the user what you can do. Never lie to users! After you have lied once, you will continue to weave new lies to make up for it! The end result is that users have changed you.
So be sure to tell the user the truth. Don't cheat users. You don't have to tell the user everything you know, but you must ensure that everything you tell the user is correct.
Talking with customers is beyond words, and answering appropriately and freely. Overcommitment to retain old customers is only temporary, so leave some room. If the customer is satisfied, it would be better to add a little surprise.
Outside the company, marketers are the window for the company to face users; Conversely, in a company, marketers represent users. Many times, marketers say that their products have many shortcomings, not two or three advantages! When I am with users every day, when I talk about the shortcomings of my products, I have stood from the user's point of view! How to do marketing?
Internally, communicate with leaders, colleagues and subordinates: realize value. You don't rely on the leader to assign tasks every day, you have to find your own tasks. Therefore, the old saying "unity, tension, seriousness and liveliness" is very reasonable.
Communication principle. Look at the superiors and subordinates first. Respect for superiors is duty, respect for peers is duty, and respect for subordinates is virtue. It is common sense to respect customers. Respect for all people is an education.
People in China are polite, and there are many ways to be polite. Respect for people is the basic performance. Baosteel put forward eight people: first, the first person is to respect people, understand people, care about people, improve people, standardize people, inspire people, rely on people, and finally "unite people." Where do eight people start? Starting from respecting people, the first thing is to respect people. If you don't respect people, you have to go in the future: it's useless to know and care about people. Respect is like a "1" in front of health! Without this respect, the rest is in vain!
Therefore, respect is very important. Respect your boss, colleagues and subordinates. And respect customers. What exactly is respect? Let's talk in detail here about what is respect and what is politeness. China people have different manners from foreigners. Do you think Japanese people are very polite? Bow your head all day, don't you? But sometimes he doesn't fit. When the guest arrives home, he first asks someone to take a bath. This is sad.
Why are China people more polite than the Japanese? In one of his books, The Spirit of China People, we all know that Gu Hongming was a great scholar in the late Qing Dynasty. He knows seven languages, reads English newspapers backwards and makes fun of foreigners. He is a great scholar. He was the first person to spread China's Confucianism to the west.
As he wrote in his book, he said: China people have the power of understanding, because they live a spiritual life, an emotional life or a life of human love.
What does this sentence mean? Gu Hongming believes that China people live in a spiritual world. What does this world that lives in the mind include? Including communicating with others, including communicating with yourself, including feelings about external things! It is entirely through the "heart" to communicate and understand. In other words, China Mobile has an advertising slogan: Communication starts from the heart!
People in China never talk about where communication begins; China people say: Start from the heart. What's the difference between heart and brain? The mind focuses on emotion, while the brain focuses on reason.
Therefore, China people respect others. Call: sincerity is in the middle, and the shape is outside. This is sincerity! It is this heartfelt courtesy. However, some people say that the Japanese etiquette comes from the head (does not represent the platform's point of view), not from the heart. So why do people say that the Japanese are grovelling and polite? It doesn't seem to be from the heart. Just like training, Japanese manners are trained. Therefore, Gu Hongming spoke very profoundly about the characteristics of China people. China people are thoughtful things.
Managers should know; Management; Role orientation is to drive the team to make progress together, not to fight alone. From the manager's point of view, the enterprise examines the performance of the team, not just the individual performance of the manager. The manager needs to change from a soldier in the front to a general. The second is to have a mind. An excellent manager should have a broad mind, because only a broad mind can really give subordinates room to grow. Many managers only look at what they hold. Power; But I don't know how to delegate. The end result is that my position seems to be very safe, but I am exhausted. Thirdly, managers should learn to teach employees to think, learn and summarize good working methods and experiences, so that team members can share good things with each other, and at the same time establish a good atmosphere and mechanism to ensure that employees have a good development space and let team members learn their own work skills.
;