The 17th National Congress of the Communist Party of China decided to carry out in-depth study and practice of Scientific Outlook on Development in the whole party and the whole country, and to educate party member cadres and the masses with Socialism with Chinese characteristics Theory.
Scientific Outlook on Development is the latest theoretical research achievement of Marxism in China, and it is the theory that guides the scientific development of socialist modernization. On June 30th this year, Taixing Municipal Committee deployed Scientific Outlook on Development learning and practice activities throughout the city to accelerate the construction of beautiful new Taixing theme education activities. During the activity, all units were required to seriously organize party member cadres and workers to deeply understand Scientific Outlook on Development's scientific connotation, spiritual essence and fundamental requirements, and to adhere to the integration of theory with practice. Adhere to reform and innovation, adhere to the mass line, and improve the consciousness and firmness of implementing Scientific Outlook on Development.
This study and practice requires taking Deng Xiaoping Theory and Theory of Three Represents as the guidance, focusing on party member's cadre education, scientific development level and people's interests, doing a good job in study and practice, further emancipating the mind, reforming and innovating, and striving to change the concept that does not meet the requirements of scientific development; Focus on solving outstanding problems that affect and restrict scientific development, as well as problems that party member, cadres' party spirit, party style and party discipline have strongly reflected by the masses; We should strive to build an institutional mechanism conducive to scientific development, improve our ability to lead scientific development and promote social harmony, make our work more in line with the requirements of Scientific Outlook on Development, further guide the enthusiasm of the masses to the track of scientific development, and implement the Scientific Outlook on Development in all our work.
Scientific Outlook on Development's profound connotation and basic requirements are:
-Adhering to the people-oriented principle means taking the all-round development of people as the goal, seeking and promoting development from the fundamental interests of the people, constantly meeting the people's growing material and cultural needs, effectively safeguarding the people's economic, political and cultural rights and interests, and making the development achievements benefit all the people.
-All-round development means taking economic construction as the center, comprehensively promoting economic construction, political construction, cultural construction and social construction, and realizing all-round economic development and social progress.
-Coordinated development means coordinating urban and rural development, regional development, economic and social development, harmonious development between man and nature, domestic development and opening to the outside world, promoting the coordination of productive forces and relations of production, economic base and superstructure, and promoting the coordination of economic, political, cultural and social construction.
-Sustainable development is to promote the harmony between man and nature, realize the harmony between economic development and population, resources and environment, adhere to the civilized development path of production development, affluent life and good ecology, and ensure sustainable development from generation to generation.
The first essence of Scientific Outlook on Development is development, the core is people-oriented, and the basic requirement is comprehensive, coordinated and sustainable development. These three aspects are interrelated and organically unified, and their essence is to achieve sound and rapid economic and social development.
There are still many things to be done to implement Scientific Outlook on Development in all aspects of hospital work. In 2008, the workers' congress of our hospital discussed and approved the development plan of hospital culture construction. Hospital cultural work is listed as one of the key tasks in hospital construction and development, with the goal of creating a cultural brand with our hospital's characteristics and realizing the simultaneous promotion of hospital culture and hospital development.
First, the connotation of hospital culture
Hospital culture is formed in medical practice under certain social and economic conditions, and it is the sum of ideas, values, professional ethics and behavioral norms followed by all employees. Hospital culture is divided into four levels: first, material culture, also known as basic culture, including hospital environment, medical equipment, living facilities, hospital appearance and so on. Speeding up the material and cultural construction of hospitals and providing patients with clean, warm, comfortable and convenient places for diagnosis and treatment can provide convenience for patients suffering from great physical and mental pain, soothe their hearts, make them happy physically and mentally, enhance their vitality and recover as soon as possible. At the same time, it can make employees feel beautiful in their busy work and get spiritual rest, thus stimulating their enthusiasm and creativity, enhancing the stamina of hospital development and providing a good supporting platform for hospital development. Second, institutional culture is also called safety culture, including hospital management system, reform laws and regulations, various rules and regulations, work codes, management objectives, etc. "No rules, no Fiona Fang", the system is an important means of governing the hospital according to law, and it is also an important guarantee for the normal operation of the hospital. To strengthen the construction of institutional culture, we must first establish and improve various systems according to the needs of patients, diagnosis and treatment services and hospital development, and strengthen the training of staff system content, so that all staff can consciously abide by them and change the system constraints into habits. At the same time, everyone is equal before the rules and regulations, strengthen supervision, and ensure that rewards and punishments are combined, clear and timely. Third, behavioral culture, also known as image culture, includes all employees' diagnosis and treatment level, words and deeds, clothing, mental outlook, demeanor and temperament. Good employee behavior can make patients feel intimate and trust in medical staff and rely on and be loyal to the hospital. Therefore, to strengthen the construction of hospital behavior culture, we must establish the service concept of "people-oriented", firmly establish the service consciousness of "patient-centered, quality-centered", earnestly fulfill legal obligations, safeguard patients' rights and interests, improve various measures to facilitate the people and provide humanized diagnosis and treatment services for patients. Fourth, spiritual culture, also known as core culture, includes hospital spirit, goals, value orientation, ideals and beliefs, service beliefs and so on. Spiritual culture is the core and soul of the hospital, the group consciousness formed by all hospital staff in long-term practice, and the driving force for the development of the hospital. Once the hospital's spiritual culture is formed and recognized by employees, it will play a role of standardization and self-discipline, rally morale, and unify employees' thoughts and behaviors on the track of hospital development.
Second, the principles of hospital culture construction
First of all, we must inherit the history and culture of the hospital. Hospital culture is the essence of material civilization and spiritual culture deposited inside and outside the hospital. Its formation is not a one-off event, but the crystallization of hard cultivation of several generations of hospital staff. Therefore, we should inherit the essence of civilization in the history of hospitals, explore and utilize it, and form a value system recognized by the broad masses of employees. At the same time, in the course of its historical development, hospital culture is subject to a unified social value system, so the hospital culture passed down has been integrated into the unified social value system and gained social recognition. Secondly, hospital culture should constantly innovate and keep pace with the times. Under the condition of market economy, the survival and development of hospitals are facing unprecedented challenges and competition. Therefore, the hospital should assess the situation and re-evaluate and position the development of the hospital with innovative thinking, innovative consciousness and long-term vision. So should the construction of hospital culture. In addition to saving lives, practicing revolutionary humanitarianism and other innovations in moral culture and ethical culture, we also need to innovate science and technology culture, management culture, management culture and service culture according to the law of market development. Innovation ability determines competitiveness, and only by continuous innovation can we consolidate our competitive advantage in development and change. Thirdly, the vitality of hospital culture lies in its uniqueness. Hospital culture should not only be close to workers' thoughts, satisfy patients' psychology, but also conform to the reality of hospital development. Therefore, different hospital cultures have their own characteristics and connotations, which are irreplaceable. In the process of hospital culture construction, in addition to strengthening the management of hospital culture, we should also do a good job in shaping the personality of hospital culture, create the highlights of hospital culture, work hard on characteristics, and win the satisfaction of patients with superb technology, high-quality service and rendered environment. Fourthly, hospital culture should be integrated with emotional connotation. Under the model of biological, psychological and social medicine, people put forward higher requirements for medical services, requiring hospitals to pay more attention to patients' psychological feelings, thoughts and emotions while diagnosing and treating diseases, treat patients as thoughtful, emotional and complete social people living in a specific environment, respect, understand and care more about patients, so that patients' emotional wishes can be fully respected in the diagnosis and treatment of diseases, and provide patients with humanistic care to the maximum extent. Fifth, establish the core value system of hospital culture. Only when hospital culture has clear values, can it provide clear norms internally, show the cultural concept full of personality characteristics to the society externally, and form a distinctive personality culture in internal and external identification. The core values of hospital culture should be guided by the socialist core value system, put forward closely around the core competitiveness of hospitals, correctly understand the social welfare of hospitals, care for the quality of life of patients, and pursue more satisfaction of patients as the value basis. The core value system of hospital culture should be the main body, which is not only a concise language, but a value system radiating and extending from the spiritual language embodying values. The characteristics of hospital quality, service and spiritual outlook fully reflect the core competitiveness of hospital culture.
Third, the important role of hospital culture construction
First, it is conducive to improving the overall quality of employees. One of the purposes of hospital culture construction is to cultivate all-round development employees, and then promote the all-round development of hospitals. In the process of cultural construction, the hospital sublimated every employee's thoughts, standardized employees' behaviors and improved employees' skills through psychological counseling and institutional constraints, thus shaping a perfect self. Second, it is conducive to enhancing the cohesion of employees. Hospital culture emphasizes respecting, understanding and caring for people, paying attention to emotional care for people, coordinating and improving employees' interpersonal relationships, and cultivating group consciousness. Therefore, hospital culture construction can strengthen employees' ideals and beliefs, establish a correct world outlook, values and outlook on life, stimulate the spirit of dedication and selfless dedication, and form a working atmosphere of unity, forge ahead, forge ahead and selfless dedication in the hospital. Third, it is conducive to shaping a good hospital image. Through cultural construction activities, the hospital beautified the hospital environment, improved the medical quality, improved the service attitude, displayed the mental outlook of employees, made the hospital present to the public with a brand-new mental outlook and established a good image. Fourth, it is conducive to enhancing the hospital's own market competitiveness. Competition depends on strength, and the most reliable and powerful strength is the reputation of the hospital, which is attractive, appealing and cohesive. The service concept and behavior of "patient-centered" in hospital culture construction can not only win the recognition of patients, gain the trust of society, but also ensure the sustainable development of hospitals.
Fourth, emancipate the mind, implement planning, and build a hospital cultural brand.
In April this year, the workers' congress of our hospital discussed and approved the development plan of hospital culture construction. Guided by Scientific Outlook on Development, the planning puts forward the working principles and principles of people-oriented cultural development, and plans the development objectives, main contents and specific measures of hospital cultural construction. We should constantly emancipate our minds, blaze new trails, and promote the construction of hospital cultural brand with Scientific Outlook on Development.
1, shaping noble spiritual culture and enhancing hospital cohesion.
Since the reform and opening up, our hospital has paid more attention to strengthening the spiritual and cultural construction of the hospital. Since the 1980s, the party and government leaders of our hospital have extensively organized discussions among cadres and workers, forming a United, diligent, rigorous and civilized hospital spirit, which has been widely recognized by cadres and workers. We educate the staff of our hospital with extensive medical knowledge, diligence, saving lives and treating life well, and instill socialist values into all the staff. The hospital's responsibility to the society is to provide high-quality and satisfactory services for patients with superb technology, good medical ethics and reasonable expenses; Employees' responsibility to the hospital is to take the hospital as their home, win glory for the hospital, love their posts and dedication, selfless dedication, unity and cooperation, and hard work; The hospital's responsibility to employees is to create all conditions to promote the all-round development of employees, improve their professional level and increase economic compensation. The ultimate value is reflected in the contribution to society, hospitals and employees. The hospital spirit is widely spread through various publicity media such as hospital cultural corridors, electronic screens, window stop signs, banners, brochures, opera songs, cultural performances, television, radio, newspapers and so on. Guide the overall value orientation and behavior orientation of the hospital, standardize the thoughts and behaviors of employees, arouse the collective sense of honor and pride of hospital employees, and create an enterprising, hard-working and positive attitude.
2. Build high-grade material culture and establish a good social image.
Material culture is the concrete manifestation of the strength of the hospital and the material guarantee for the hospital to create a good image. Over the years, our hospital has always attached importance to strengthening the material and cultural construction of the hospital. First, strengthen the construction of humanized service environment in hospitals. 13 floor outpatient building and ward building have been built one after another, and now a comprehensive building of 60,000 square meters is under construction. The new comprehensive building will be completed and put into use at the beginning of 2009, which will provide patients and staff with a more beautiful material and cultural environment, such as spacious and bright outpatient hall, waiting area of each consulting room, consulting room for one doctor and one patient, etc., and make patients feel relaxed and cordial. Life accompanying facilities such as boiling water room, dining room, smoking room, waiting area for family members and lounge make patients feel convenient and comfortable. Beautiful and relaxed music, eye-catching and clear signs, and garden-like artistic external environment make people feel comfortable and happy. Second, it is equipped with modern medical equipment. Our hospital spends more than100000 yuan on medical equipment every year. A number of modern diagnosis and treatment equipment, such as magnetic vibrator, 64-row CT, ECT, automatic biochemical analyzer, flow cytometer, Ekoda linear accelerator, color Doppler ultrasound, digital X-ray machine (DR), DSA, series of endoscopes, multi-probe monitoring system, etc., provide a strong material guarantee for medical services. The third is to strengthen the construction of cultural facilities. With the development and progress of the hospital, cultural activity rooms, sports activity rooms, fitness clubs and workers' homes are constantly established and improved. Through colorful cultural and sports activities, the cultural life of patients and employees is enriched, the talents of employees are cultivated, the sentiment of employees is cultivated, the cohesion, centripetal force and team spirit of employees are enhanced, and the spirit of unity, diligence, preciseness, civilization and innovation in hospitals is promoted.
3. Standardize hospital system culture and promote hospital system management.
As the main framework of hospital culture, institutional culture is the normative requirement of hospital values, moral standards, codes of conduct and technical development, and the fundamental guarantee of hospital management. In the process of establishing civilized hospitals and grade hospitals, our hospital pays more and more attention to the system construction of hospitals and regards system governance as a long-term strategy for construction. 1995 compiled the first system compilation of our hospital, which promoted the good atmosphere of learning and using the system in the whole hospital. With the development of hospitals, medical rules and regulations, administrative management system, logistics support system, ideological and political education and medical ethics system have been continuously established and improved. With the deepening of health reform, in order to meet the requirements of hospital management, various new hospital management systems have been continuously established and improved. In view of the fact that many of the original systems can no longer meet the new requirements of modern hospital management, the joint meeting of the party and government in our hospital made a decision to publish the second new system compilation before the end of the year, reviewing and summarizing the course of system construction in our hospital, learning from the experience of advanced hospital system construction, implementing the party's health work policy in the new period, insisting on putting the interests of patients first in the construction of hospital system culture, and establishing "all patients are the center" and "serving the people wholeheartedly" as the first priority. Establish and strictly implement various medical and operating procedures, clarify the post responsibilities, code of conduct, workflow, assessment rules and reward and punishment regulations of all kinds of personnel, strictly implement the responsibility system of first diagnosis, three-level rounds, three checks and seven pairs, and write, hand over, discuss, consult and refer medical documents of difficult cases, critical cases and death cases, so as to improve medical quality, ensure medical safety and enhance the trust of doctors and patients. The second is to formulate and implement the service standards, professional disciplines and convenience measures for all kinds of personnel at all levels, such as the service standards for the top ten windows of hospitals, the commitment standards for creating "hospitals without red envelopes" and "hospitals without three hospitals", the provisions on rewards and punishments for honest medical practice, and the communication system between doctors and patients, so as to guide hospital staff to standardize their service behaviors, improve their service attitudes, consciously abide by the requirements of medical ethics and industry discipline, and promote the fine customs of honest medical practice and honest politics. The third is to conscientiously implement the reward and punishment mechanism of institutional supervision and restraint. Effectively realize the combination of external supervision and internal inspection, regularly collect all kinds of opinions and information feedback from the society and patients to the hospital, properly receive patients' complaints and seriously investigate them, distinguish right from wrong, inform the situation, and put forward rectification opinions on existing problems and deficiencies. At the same time, improve the procedures and requirements of internal supervision and management, regularly check the implementation of various rules and regulations, and link the inspection results with rewards and punishments, so as to truly achieve management according to the rules and governance according to law.
4. Implementing people-oriented behavior culture to improve hospital management level.
Behavioral culture is an important content of hospital culture, which fully embodies hospital values and behavioral norms. Hospitals should strengthen the construction of behavior culture. First of all, we should guide hospital staff to establish a sense of team and ownership, often carry out the theme education of "love hospitals and patients" in the whole hospital, make contributions based on their posts, guide staff to establish the overall concept and awareness that personal interests are closely linked with the overall interests of the hospital, personal behavior is closely linked with hospital behavior, and personal image affects the image of the hospital, so as to cultivate employees' master behavior and exemplary behavior of cadres at all levels. Second, by creating civilized industries, civilized units, safety and civilized departments, teams and groups, windows and other activities, we will formulate standards, improve civilized service norms, guide cadres and workers to establish civilized service behaviors, continuously enhance the sense of collective honor, responsibility and advanced consciousness, form a good atmosphere of striving for Excellence, and form a good atmosphere of learning advanced, setting a benchmark and promoting righteousness. The third is to carry out solidarity and mutual assistance education, advocate the principle of major events, the style of minor events, people-oriented, mutual understanding, mutual trust, mutual support, mutual help, mutual learning, solidarity and cooperation, cherish friendship, care for patients, care for colleagues, sympathize with people in need, and be willing to provide help within their power to form a relaxed, happy, healthy and upward working, learning and living environment.