In recent years, with the increasing number of cars in China, automobile insurance plays a very important role in China's automobile industry. In the operation of auto insurance, people pay more and more attention to auto insurance claims, so the quality of claims service has a great influence on the operation and development of insurance companies. This paper studies the problems and solutions in the process of automobile insurance claims in China for reference only.

In recent years, with the increasing number of cars in China, automobile insurance plays an important role in China's automobile industry. In the auto insurance business, people pay more attention to insurance claims, so the quality of claims service has a great influence on the operation and development of insurance companies. This paper studies the problems and solutions in the process of auto insurance claims in China for reference only.

Automobile insurance; Claim settlement; Solution countermeasures

Automobile insurance; Settlement of claims; solution

China Library Classification. F27 document identification code a1673-1069 (2017) 03-0183-02.

1 Introduction

With the reform of China's market economy system, great changes have taken place in the living standards of our people, and cars are in people's lives.