2. 1 Nurses should first leave a good "first impression" on gfd. They should be neat and dignified, behave appropriately, and show kindness, sympathy and gentleness to patients in language and action expression, such as standing to greet, taking the initiative to greet, using honorifics, warmly receiving and introducing, satisfying patients' wishes, comforting pain and protecting fears, showing kindness, care and consideration everywhere, and grasping the tone, intonation and speed of speech, so as to achieve?

2.2 Nurses should understand the knowledge background of different patients, choose the content and way of conversation according to different objects, different cultures, different occupations and different genders, eliminate patients' ideological concerns and explain difficulties, encourage patients to make statements in an open way, and encourage patients to accept or repeat patients' statements by nodding "hmm". Don't answer the patient's questions in a hurry. You should first understand why patients have such thoughts or questions, so as to get some meaningful information. Don't flatly refuse questions that can't be answered at the moment. Please ask the patient to wait a moment and tell me to help you solve it later, otherwise I'm sorry. I will help you check your language and take action. ?

2.3 Environment is one of the reasons that can't be ignored to ensure patients' recovery, which directly affects patients' mood. Nurses communicate with patients mostly on their illness, observing and understanding patients 24 hours a day and caring about their affairs. Therefore, when completing the nursing work, we should always create a clean, quiet, comfortable and safe rest environment for patients, always pay attention to patients during the treatment and disposal, understand their feelings about the progress of the disease, and solve practical problems in time. Choosing the right time In the process of evaluating the patient's condition, the environment should have a scientific basis for the patient's condition, treatment and prognosis, and the doctor's advice should be revised in time according to the change of the patient's condition, so as to gain the trust of the patient, thus promoting the communication between the two sides and making the conversation easy to understand. ?

2.4 Nurses should strengthen their professional knowledge and communication skills, and constantly sum up experience in their work. Learn new knowledge and technology, improve their own quality in all aspects, and use exquisite and skilled nursing technology to make patients feel dependent and safe on nurses. ?

2.5 Learn to put yourself in others' shoes. Because the two sides have different positions and different ways of thinking, nurses should understand each other when patients have opinions on nursing work. Psychological communication with patients. Try to eliminate misunderstandings, let patients get psychological satisfaction from nurses' language, be tolerant of the language that occasionally appears offensive, hostile and distrustful of nurses, prohibit criticism and reprimand, be good at comforting and encouraging patients and appreciate each other's psychology. Nurses should also learn to change their roles, adjust their emotions, and let patients feel the joy of receiving treatment. ?

In a word, nurse-patient communication is an indispensable part of nursing work and an important means to reduce disputes. Only by constantly understanding and mastering patients' ideological, emotional and psychological needs, strengthening communication and coordination with patients and improving the relationship between nurses and patients can patients' physical and mental health be guaranteed.