With the development of society, the demand of some occupations and the rigid requirement of urban residents to settle in China, the soft exam has always been a very popular exam. In order to help candidates successfully pass the 20021system planning and management soft exam, the following are the real questions of the 2020 system planning and management exam compiled by Bian Xiao. I hope that all candidates can learn nutrition from the real questions and pass the exam once.

Test 2: About IT Service Risk Management

Risk is the impact of uncertainty in the process of achieving service objectives on services. IT service risk management can effectively manage risks, help achieve predetermined goals, and reduce the adverse impact of risks on organizational resources and income.

Please discuss IT service risk management from the following three aspects:

1. Briefly describe the basic information (background, purpose, organizational structure, cycle, service target, service mode, service content, delivery results, etc.). ) and explain your work in these projects.

2. Combined with the actual situation of project management, talk about your understanding of IT service risk management around the following points:

(1) What are the possible risks in terms of project personnel, process, technology and resources?

(2) How to manage risks in combination with the IT service risk management process.

3. Please combine the IT service projects mentioned in this article, introduce how you manage risks (specific practices can be described) and sum up your experience.

The above is the related content of "2020 System Planning and Management Teachers' Thesis Zhenti" compiled and sent by Bian Xiao today. I hope it will help everyone. Want to know more advanced methods and means of preparing for the soft exam by self-study, and pay attention to the continuous update of Bian Xiao.